In fact, many parents are not willing to change the hosting of the bottom of their hearts, unless he feels that your organization can not meet his requirements, but in fact it all boils down to the details of the problem, two or three times, perhaps parents can understand, but if there is no good communication with the parents to maintain good communication, and slowly parents will be more and more dissatisfied with the organization, and ultimately, will take the students to leave our institutions.
To do a good job you must do a good job of two keys, that is, the details, and communication. First of all, to explain the process of care for newly recruited students, newly recruited students just came to our organization, to some are unfamiliar. The rules and regulations of our organization as well as teachers and students are not familiar with, it is inevitable to produce psychological tension and discomfort. The parents, although working in the unit, are always worrying about their children, worrying about whether he is safe, whether he can eat well and rest well.
We need to do a good job of caring for the students and keep communicating with the parents, respectively, to resolve the students' discomfort and the parents' uneasiness. In the afternoon when parents come to pick up their children and speak with parents about their children's situation in the institution timely communication. As long as the above two aspects, students and parents will be determined to stay in our organization.
First of all, let's talk about the first topic: the ten details of the care process for newly recruited students.
The first point: student information
After parents enroll their children in our organization, you may be too busy to leave only the name of the student and forget the class and parent contact information of international students. If there are not many students in your target school, it's okay to say, if there are more students in your target school, when it comes to the end of the school day, students come out from the school gate in the dark, and there are students everywhere, so the students can't find the teachers, and the teachers can't find the students. Parents in the unit do not rest assured to call to ask you to receive the student did not, do you tell parents did not find the child?
So when we receive each student, to register student information in a timely manner, it is best to allow each parent to fill out the "student enrollment information to fill out the registration form". Student name, class, home address and other information, while the scene to take a picture of the student or let the parents send a recent photo of the child. If possible, after the student enrollment is best to walk with parents and students to the school entrance you set up to pick up the school, tell students to come here directly after school, and your pick-up and drop-off signs and pick-up teachers and teacher's work cards for the students to see more, to deepen their memories.
If the target school has a large number of students (usually more than 4 classes per grade), it is recommended that parents be able to pick up their children at the school gate together on the first day. After all, on the first day our teachers are not able to fully recognize all the students. As long as you communicate with your parents that it's all about student safety, most parents will cooperate.
Register the students' information on the roster in advance. And print out a typed summary of all the students' photos, labeled with their names and classes. The pick-up teacher brings a roster, pen, and student photos in addition to uniforms, work tags, and a hand-held sign.
The second point: pick up school photo
After receiving the student the first time on-site photo to send a microblogging to the parents, and inform the parents: XXX has been received, please rest assured! This requires us to be sure to add the student at least one parent's WeChat in advance, and make a note, such as this year's September new intake of first grade class 3 students, the name of Li Si, mother's last name is Wang. The suggested format for the note is: Ms. Wang, mom of Li Si, class 3, grade 2018. You can also note according to the class, such as the first 3 class Li Si mom Ms. Wang, then every year in the future need to modify, more trouble.
There is also a way to build a group in advance, add all the parents to the group, and then uniformly take pictures and send them to the group, such as seven or eight children who have been received at a time, and write that the above students have been received, please reassure parents. This can also be, but not as good as sending a private message, why? When you send a private message to the parents, is a one-on-one behavior, parents will feel that our organization is particularly responsible, especially careful, equivalent to the parents have a kind of VIP feeling. And group messaging, parents can not feel this feeling, and if there are individual parents quality is not high, may be because of a small thing in the group to complain, causing other parents to worry. So my suggestion is not to build a group at the beginning, and then build a group according to the grades within the organization after you are familiar with the parents.
About taking temperature, you can either take it at the school gate or go from one to another when you arrive at the institution.
Point 3: Taking photos of meals
After students are received at the institution, they are asked to line up to wash their hands, use the restroom, etc., and then sit in their seats to eat. Then take a picture of all the students one by one, or you can take a picture of the child while he is swallowing his food, the principle of taking pictures is still the same student more than a few pictures, from which you can choose the best one to send to the parents and tell them: XXX has been received by the institution, just washed his hands, ready to eat, or that he is eating, and that his baby loves to eat the food.
Please click to enter the picture description
The 4th point: after the meal to take pictures
This point is not necessary, if the institution does not have many students, you can do it, if the institution has more students, you can not do it. It is usually just taking pictures of empty bowls after the child has finished eating. Inform parents how many bowls of rice the baby ate and how much soup he or she drank.
At the same time, do not forget to take pictures of the daily meals to send a circle of friends to show, specific meals to send a circle of friends notes in our courses are explained.
5th point: lunch break to take pictures
After lunch, students do a simple rest, most students are in the habit of lunch break, unless the parents have communicated in advance that their children do not take a lunch break. Let your child go to the bathroom before lunch break, then enter the boys and girls lunch room separately, generally assisting your child to take off their jacket and outside pants and cover them with a quilt. If it is summer there is no need to undress and cover the student's tummy. Teachers in the lunch room to watch over the students discipline, not long after the children will fall asleep, and then you can one by one to take a picture of the students asleep, respectively, sent to the parents, told the baby has fallen asleep, please do not worry!
If there are some students who do not have the habit of taking a lunch break, then it is recommended that the students read extracurricular books or do their homework, and also take pictures one by one, and pay attention to the students' sitting posture when taking pictures. Inform the parents that the child is reading a book or doing homework.
The 6th point: send school to take pictures
Suppose the school is 2:00 p.m. to the school, your organization to walk to the school takes 5 minutes, usually 1:45 p.m. to call the students to get up, to remind or help them to immediately put on a jacket, folding the quilt, to help the little girl to comb her hair, and then to remind them to go to the bathroom, drink water or give their own cups to receive water. Then line up and count the number of people, and then the whole group to go to school, this time one by one to shoot the school into the school may be too late, you can a few students to take a picture, shoot the back of the child, sent to the parents, informed that the child has been into the school, please do not worry about you. Parents recognize the back of their own children.
Many organizations don't have the habit of holding up a sign in their hands when they drop off students. It is recommended that you also take a hand to raise the sign when you send the school, for the time being, there is no hosting students are parents to send to school. This is a good time to promote our organization.
The seventh point: pick up the school photo
The afternoon pick up process and the morning pick up process is the same. After picking up the students, we will take photos and send them to the parents, so that they can be assured of their safety.
The 8th point: dinner pictures
Dinner pictures of students dining and lunch process is consistent, Mr. Zheng's institution generally do not sunshine dinner pictures, the afternoon is mainly to homework tutoring, send a circle of friends is also to the students' discipline and homework.
9th point: homework photo
In the afternoon, students enter the institution, first arrange for students to go to the toilet, sharpen pencils, prepare stationery and other work, and then read out the classroom discipline, points system, such as can not walk around, can not talk, hand in homework to ask a question to raise your hand and so on. If you have enough staff, you can take pictures of students writing homework seriously, or you can take pictures of the whole classroom. When you take pictures of the whole classroom, you must pay attention to the students' sitting postures, and remind them if some of the students do not sit correctly or if their heads are too close to their homework books. The slogan that our organization and the students agreed upon is that the teacher shouts: one, two, three, and the students answer: all sit on the end of the table, and then they all adjust their sitting postures. Then the teacher instantly takes a picture, taking care not to miss any student. As long as there is a student sitting incorrectly, do not send.
The 10th point: the penalty-free system
New to the institution of the student to the institution's rules and regulations have a familiarization process, can not immediately adapt. Therefore, there are several chances for students to be exempted from punishment. At the same time, for the students to do a good job to give double points reward. This will make the students feel the warmth of our organization.
Some principals may say that it is a waste of time to take pictures of every job. It does take a lot of work to take every picture. The ten processes of new student care are recommended to last about a week, at least three days. After three days of persistence it can be simplified, for example, just taking pictures of school pick-up and lunch break. In fact, only the first few days to adhere to, parents have been on our organization's initial recognition, and then in communication with parents can give parents a little, generally parents will understand.