good afternoon everyone!

?I was very excited when I stepped onto this competition podium. We should thank the hotel leaders for their good intentions in cultivating talents. The competition induction speech gave me another opportunity to exercise, which made me grow very quickly and greatly improved my personal courage and eloquence.

, temperament improvement is very helpful. I hope every employee can cherish the opportunity and bravely stand on the stage to participate in the competition speech. Regardless of success or failure, they will gain a lot.

I am Wang Wei, I think everyone already has a general understanding of me. If I continue to introduce myself incessantly, it will be a waste of everyone's precious time. If you don't know me or don't understand me, let's talk more in private.

Communication, okay, let’s get back to the point. The position I’m applying for today is a waiter in the catering department.

I am full of confidence in competing for this position. The development of hotel catering requires the influence of catering culture. As a catering manager, I must shape this culture and change the employees' ideas from "I want to do it" to "I want to do it", so as to achieve good results.

mentality, serve customers enthusiastically, let guests eat delicious dishes and taste the food culture. I believe that advanced management concepts will make it easier for the hotel catering department to achieve results. The focus of my work will be "work attitude and service concept"

In two aspects, if I can succeed in the election, I will start from the following points: 1. Correct work attitude and establish a new trend in the industry. In the past, some operators believed that the quality of dishes comes first and the quality of service comes second. However, practice has proved that: service comes second.

1. Dishes come second.

Suppose that a table of very rich and delicious dishes is served by a restaurant staff member who is not very motivated. She has a straight face, says nothing, and looks like you are eating or not, and the wine in the glass is gone.

If you don't add it in time, if the bone plate is full and you don't replace it, what kind of atmosphere will it be? Even the most high-quality guests don't want to come back a second time.

Only when the kitchen and floor cooperate well and make up for each other's shortcomings in work can the advantages of the entire catering be brought into play. Therefore, we are required not to bring personal emotions from life into work. As soon as we enter the workplace, we must wholeheartedly

Serving customers with all your heart means having a good work attitude.

?Enthusiasm, initiative, and smile are the working attitudes we should have towards our customers. The charm of smile - it is the cheapest investment in the world, but it can get rich returns.

Smiling is a symbol of self-confidence. Smiling is a full display of etiquette. Smiling is a reflection of living in harmony. Smiling is a sign of mental health.

We can tell a joke every day in the pre-work meeting to adjust everyone's mentality and smile in front of the mirror for one minute every day. Smiling is the basic quality of our service staff. We need to bring smiles to our customers and colleagues.

?Good work attitude and service awareness require continuous training of employees and exchange of experiences among employees. The education of employees' service awareness must be timely and carried out anytime and anywhere. Advanced employees should be selected in the department, learn from advanced employees, and promote mutual cooperation.

Helping each other and improving team awareness together enable the catering department employees to provide better customer service.

Only first-class employees can provide first-class service. When guests dine in a hotel restaurant, they care about the quality service provided by the employees and do not care who the catering department manager is. Our concept should be that employees serve customers and managers serve employees, so the real

It is all the employees who leave a deep impression on customers, not managers. The manager's job is mainly to manage and coordinate employees so that employees can perform better towards customers. I believe I can lead this team well.

2. Service must be personalized, and service is not a slogan? Our hotel industry cannot keep service in the slogan stage. "The customer is God" is a slogan, and "the customer is always right" is also a slogan. "The customer is God", can we

It’s good to treat customers as brothers. We must pay attention to customers, truly put customers in our hearts, serve customers with heart, constantly introduce new products, and attract customers to come back, so that we can have a large number of customers.

?Our domestic catering service lacks subjective initiative, pays attention to every service detail, and promotes mutual help and progress among employees, so that new and old employees have the same level of customer service and actively guide guests to consume.

Introduce certain special dishes and tell guests the best way to eat them. For example, some dishes should be eaten hot, drinks are more delicious with ice cubes, etc. When introducing dishes, take a step back to avoid spittle on the dishes. When guests check out, if

If a certain dish is not moved with chopsticks, we need to ask the guests whether it does not suit their taste, let the guests express their opinions and express their welcome to try it again next time. Some business guests are too embarrassed to ask for packaging due to face, so our employees should take the initiative to encourage guests

Pack up and eliminate waste.

Let me give you a few examples of high-quality service: ?Last time I went to Guangzhou on a business trip, a group of my old classmates invited me to have dinner. The business of that restaurant was very good. Maybe the waiters were too busy, so I saw their boss coming over to help.

When we ordered, the signature dish was recommended to us: goose meat. I almost said that I didn’t like eating goose meat, but the boss said that there are two animals in the world that do not get cancer. One is the animal that swims in the sea.

One of the sharks is the goose that runs on land. When my friend heard this, he said, "Okay, let's have a plate of goose meat. Do you want half a goose or one?"

One, I ate a lot of goose meat that day. It turns out that I came here to eat goose meat to avoid cancer. The boss can guide customers to consume in this way. I wonder if his employees can also say this. If every

If all employees can do this, business will definitely be good.