There are several reasons for the delay in the delivery of Yuantong Express:

1. During festivals or promotional activities

For example, during double 11, during the Double 12 and 618 periods, there will be a backlog of express delivery, and the workload of couriers is relatively heavy, so they need to wait patiently.

2. Weather reasons

In the case of bad weather, such as snowstorm and rainstorm, for the personal safety of the courier and the safety of the express package, the delivery will be temporarily delayed.

3. The courier's own reasons

There are few couriers at the courier point, and it will be delayed if the courier is in physical condition; Or the courier is in his own consideration, and there are cases where the express mail is delivered together.

Extended information

Handling method of express delivery without delivery:

1. First, you should go to official website of the express delivery company to make an inquiry and confirm that your delivery address is within the delivery range of the corresponding express delivery company. If it is within the delivery range and the courier doesn't deliver the goods, and you don't have time to pick it up at the outlet yourself, then you can choose to make a complaint.

There are three complaint paths:

1. Complain to official website or WeChat official account of the relevant courier company

At present, all courier logistics companies have basically opened online complaint channels, and find human customer service to complain at WeChat service number or courier company official website.

2. Call the customer service phone of the courier company to make a complaint

The customer service phone of the mainstream courier company is easy to find online. You can call the customer service phone and provide your own waybill number for consultation and complaint.

3. Complaint from the State Post Bureau

The State Post Bureau is the administrative organ of the state and bears the responsibility of postal supervision. If your rights and interests have suffered great losses and you have failed to negotiate with the courier company, you can choose to lodge a complaint at the State Post Bureau. The State Post Bureau will negotiate and verify with the courier company to solve the problem for you.