If the barbecue you ordered is one hour overdue and it is cold, you can apply for a refund. However, whether the merchant is willing to refund still needs to be negotiated. Generally, overtime pay will be directly returned to the balance of Meituan account within one working day. You can check whether it has arrived.

Compensation mode

Whether take-out overtime or meal delivery overtime constitutes a breach of contract, you can check whether there are compensation clauses for meal delivery overtime when submitting the order. If there are relevant clauses, just ask for compensation according to the clauses. It is suggested that you can make bad comments and leave messages on the platform's food delivery service. Or you can contact the store and complain about the delivery service.

Overtime payment mode refers to the delivery time and discount promised by the merchant, which is calculated from the time the user places an order. If the takeaway is delivered after the promised time, the takeaway will be charged at a discounted price. Due to bad weather, long cooking time of some foods or other factors, merchants will selectively extend the commitment time or not make a commitment. Advance orders do not participate in overtime compensation.