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Telephone sales skills and speaking skills

First of all, there is the most basic requirement when making a phone call, which is to have a sweet mouth. When you meet a girl, call her sister, and when you meet a boy, call him brother. Add the customer's last name in front of it. Never call him a handsome guy or a beautiful girl. It sounds perfunctory. The second step is to see if you are an acquaintance. First, briefly introduce yourself and what is the purpose of calling you. Generally, people who answer your phone for the first time will be very defensive and may hang up directly. Or he said he was very busy. In this case, it depends on whether you respond quickly or not. If his tone is hurried, it means that he may really be busy, so just say, "You are busy first, and I will get back to you later." Just call and that's it. If you meet someone who is free to listen to your conversation, you can start to introduce the name (it is not recommended to say the full name, it is best to use something easy to remember, such as Xiao Zhang, Xiao Wang) and the product that needs to be promoted, but here Let me explain, you can't just talk alone all the time, you have to interact. You can't talk too much by yourself, and you can't be too professional. If an ordinary person encounters a call from the sales industry, he will not want to listen to your conversation at the first time. I don’t have this need now, but since you want to make money from him, you must make him interested in listening to you. From time to time, ask him to answer simple words like (well, I know) to prove that he is listening. The so-called You can’t talk too professionally, you just need to use your understanding of your product and summarize it in colloquial terms, so that customers can simply and clearly understand your product, what are its advantages, and why should I buy your product? In fact, as long as you do this At what time, the customer did not hang up the phone on you, and then called several times (usually every two or three days or to communicate with the customer at a good time), basically the order was almost inseparable. The last thing I want to talk about is that when I was working in the sales industry, I also used telephone sales. In order to make customers remember me, it is best to ask the customer how to contact them directly at the end of the phone call, such as WeChat QQ. You can occasionally chat privately with the customer. Topics that everyone is interested in increase affinity. This is my experience, I hope it helps you.