the summary year of the work of the property management center is a year for the head office to seek reform, and it is also a year for the rapid development of the head office. Over the past year, the property management center has been working in accordance with the work objectives of "quality, reform and development" put forward by the head office at the beginning of the year. Under the care of the leaders of the head office, all employees have worked hard as one, worked hard, and kept innovating, which has further improved the management and service quality of the property management center and achieved certain results. The work of the year is summarized as follows: 1. Brand building The property management center has always regarded improving the quality of property management services as the first choice goal of the center operation, and insisted on. At the beginning of this year, the center began to build the brand effect of "first time, first service" of the property management center, and improve the operation efficiency and competitiveness of the property management center. (I) Implementing the ISO quality management system The Property Management Center has always implemented the ISO9 quality management system, implemented the requirements of the "Quality Year" of the head office, insisted on cross-checking the property quality once or twice a month, notified and implemented the improvement work, and formulated and implemented the "Quality Service Plan" and "Ping An Red May Service Plan". In addition, according to the requirements of ISO quality management, the management system documents have been partially revised. (2) Form a quality system centered on customer satisfaction "service-oriented, customer first". In this year's work, the Property Management Center focused on strengthening communication with owners and users, and mainly did the following work: 1. Actively contact the office units of teaching buildings and office buildings, do a good job in daily property management and other temporary surprise tasks, and ensure the normal teaching and office order of buildings and office buildings. For example, assist the Academic Affairs Office to do a good job in students' examinations and the national English CET-4 and CET-6, cooperate with the State-owned Assets Supervision and Administration Office and graduate department in the handling of 1, sets of desks and chairs in the classrooms on the fifth and sixth floors of Mingde Building, and cooperate with the school functional departments to hold the Mao Yisheng Fund Awards Conference, welcome the new venue, arrange the red song venue and arrange the surrounding environment. 2. In case of emergency, post warm tips in time, and stick to posting blackboard newspapers and blackboard newspapers in time in the family area; Such as New Year's Day, Spring Festival, Labor Day, 6th anniversary of anniversary, and the blackboard newspaper against A-stream. 3. Hold the "November 18th Reception Day for Property Customer Service Contact of Logistics Corporation", issue the "Jiaotong University Property Safety Quality Service Card", and solicit opinions and suggestions from the owners of family areas on property services; Post the service contact number, so that everyone can contact the property management center at the first time to deal with related matters, and strive to make the teachers, students and employees of the whole school satisfied and assured. Ii. Internal daily management (I) Personnel quality In order to improve the operational efficiency and core competitiveness of the property management center, at the beginning of this year, the property management center formulated a series of training plans, actively carried out various knowledge trainings, and strived to improve the comprehensive quality and service quality of employees. Training is divided into two categories, one is the training of ordinary employees, and the other is the training of management cadres. Staff training includes: training employees in quality, etiquette, skills and quality requirements by using the weekly morning meeting of various departments, and the training contents mainly include corporate culture training and professional and technical training; The training of management cadres mainly focuses on the new version of Chongqing Property Management Regulations and the new version of GB/T 191-28 quality management standards. Through training, the comprehensive quality of employees is improved, their working attitude is improved, their unity and cooperation are stimulated, and the service quality is greatly improved. (II) Security in 29, under the correct leadership of the head office, all members of the security department insisted on serving the normal teaching and scientific research order of the school and the life and property safety of the teachers and students, strengthened the comprehensive management of the school park, and made full use of various publicity and education means, existing property management regulations, internal security regulations of the head office and property law, giving full play to the favorable conditions of "civil air defense, technical defense and group defense" of security. The safety of people, vehicles and things in the campus is fully maintained. The specific work is as follows: 1. According to the idea of "safety, quality and development" put forward by the head office, combined with the specific work of the security department as the actual focus, strengthen the management of people, vehicles and things in the campus. 2. Establish the management system of past posts, register visitors and articles, and implement the release system of "one car, one pole and one license" for vehicles. 3. Strengthen the patrol scope of the whole area. During the day, the team members conduct cross patrols, and set up posts and monitor each area from time to time. Patrol in different time periods at night, subject to seasonal changes. Team members patrol in batches to prevent problems before they happen. 4. Strengthen the safety inspection of all fire-fighting facilities and equipment in the campus. To achieve a high sense of responsibility of "prevention first, combining prevention with elimination, hidden dangers are more dangerous than open flames, and responsibility is more important than Mount Tai". (III) Cleaning and environmental sanitation 1. Always according to the requirements of ISO quality management system, we insisted on strict assessment of each responsible area item by item with the Monthly Report of Cleaning Quality Inspection, and basically completed all tasks assigned by the head office. 2, strictly implement the cleaning work procedures, all-weather cleaning the teaching building, office building, bathroom, corridor, etc.; Clean garbage bins, handrails, doors, etc. around the clock, and clean up garbage in time, creating a clean and comfortable living and office environment for teachers and students. 3. Prune the main road in the family area and the trees that affect the residents before and after the building in the family area, and take responsibility for the weeds in the green space in the form of responsibility area for each cleaner. (IV) Maintenance: 1. In the management of public facilities and equipment, a complete maintenance plan and emergency plan are formulated, and various facilities are maintained and inspected regularly in time, so that daily inspections are registered and minor maintenance is recorded. When problems are found, they are repaired and handled in time, and the maintenance of elevators and fire-fighting equipment is done well. 2. Using the holiday to cooperate with the maintenance department to repair and replace the floor tiles with more than 1, square meters on each floor of the second teaching building. 3. The roof of some family buildings is leaking and the water pipes are rusted, and many households have problems in water and electricity, which makes the maintenance task heavy and difficult. The property management center actively coordinates with the residents and cooperates with the energy center and the engineering team, so that the energy center and the engineering team can carry out the water, electricity and civil maintenance work in the family area smoothly. 4. In order to save money, some facilities and equipment with low damage are maintained and repaired by themselves, such as repairing more than 2 sets of tables and chairs and more than 1 doors and windows in the first and fourth teaching buildings. (V) Greening: 1. Responsible for the greening planting and daily management of more than 2, square meters in the hospital and providing various plants and flowers for various departments' offices and conferences in the hospital. 2. Assist the engineering company and infrastructure department to complete the plant transplantation work in swimming pool, Qinghonglou, head office, Daping campus and other places. * * * Transplanted more than 6 trees, more than 1, shrubs, 5 square meters of ground cover, and newly planted more than 15 square meters of lawn in the team. 3, in the opening of the new year, National Day, to meet the deputy director of the National People's Congress and vice minister of communications and other large and small meetings, the arrangement of grass flowers * * * more than 5 thousand pots. 4. Breeding plants: 1, seedlings of cold spray; Chrysanthemum 2 pots; 3 pots of grass flowers in spring; Cutting seedlings (including mosquito moth, Ligustrum lucidum, Acer truncatum, hibiscus, clove with hairy leaves, etc.) are tens of thousands of seedlings. 5. In the school's activities of "promoting ecological civilization and building a green campus" and voluntary tree planting by students, * * * planted hundreds of plants together. 6. In the greening rental business, the amount of rented flowers increased by more than 1 pots from two outward expansion businesses (Nanping and Yingji Institute). (VI) Other aspects 1. Actively cooperate with various meetings of the school and various conference services of secondary units, and complete 178 important conference services such as the inspection of the vice minister of communications to the school and more than 5 ordinary meetings throughout the year. 2. Do a good job in sending and receiving emails in schools and subscribing to newspapers and magazines, and * * * complete the sending and receiving of all kinds of emails throughout the year * * * 25,828 pieces. 3. Pay special attention to fire prevention and handling of potential safety hazards. Since the beginning of this year, more than 13 people have been organized to dispose of all kinds of sundries in the corridors of 28 family buildings in the family area, eliminating potential safety hazards and keeping the fire exits open. 4. Take the initiative to contact the residents in the family area, replace the air-conditioning tripod with potential safety hazards, remove rust from the rusty tripod, brush anti-rust paint, and do a good job in the safety prevention of teachers, students and employees in the family area. 5. Intensified the rectification of the order of the farmers' market and the management of "dirty, chaotic and poor", which made the market order and environmental sanitation look brand-new. Clean up the sundries on the ceiling of the market outlets twice a week, add fire extinguishers to every household in the market, rectify the operation of misplacing and overselling, and put all rickshaws in and out of the market in a unified place, so that motor vehicles can be parked in an orderly manner. 6. Do a good job in the "four pests" work in the family area and the farmer's market, arrange weekly pesticide control work, and put rodenticide on from time to time; Deal with the hornet's nest in the family area and campus in time to ensure the personal safety of teachers, students and employees. 7. Do a good job in energy conservation. In addition to regularly publicizing energy conservation knowledge to employees and raising their awareness of energy conservation, some small slogans promoting energy conservation knowledge have been compiled and posted in various teaching buildings and administrative buildings. 8. Do a good job in moving the office of the head office to the ground floor of the brothel, deploy personnel to clean the office and corridor of the brothel in time, and package, carry and install office supplies and electrical equipment. III. Important Work Completed This Year (1) Do a good job in the prevention and control of the H1N1 virus. Under the leadership of the school and the head office, be fully responsible for the cleaning and hygiene work, the slagging of domestic garbage and medical waste, the laying of new mattresses and daily replacement, the daily disinfection of isolated areas, and the delivery of meals for isolated personnel during the A-stream period. (2) Carry out the policy of catering as the leader of the head office, in addition to doing a good job in the property management of the ecological canteen, actively cooperate with the catering company to do all the work of the first food festival, and cooperate with the catering company to rectify the toilets, doors and windows and the surrounding environment of Zhiyuan No.3 canteen. While the catering center is expanding outward, it also assists the catering center to do all the backup work, such as dispatching personnel to Pengshui, Hechuan, Science and Technology Museum, Nankai Middle School and other places for cleaning, maintenance and management. Iv. Existing problems and lessons learned Although we have made some achievements in our work in 29, we are deeply aware of our shortcomings, and there are still many places that need to be improved and strengthened. First, the overall quality and service awareness of managers need to be further improved. In this year's work, due to inadequate management services, individual office items in Mingde Building and Teaching Building No.2 were lost, which caused bad effects, and the actual ability to handle affairs needs to be improved; Second, there is insufficient communication and understanding with the owners; Third, the quality of maintenance services, security services and cleaning services needs to be strengthened and improved; Fourth, the property management center is not professional and its management mode is too single. In view of the above problems, we will learn from experience and lessons, strive to improve employees' business skills and management level, carry out colorful communication activities with owners, and do our work better. In the new year, we will speed up the pace, constantly improve our own property management level, constantly improve various management work, keep our feet on the ground on the road ahead, make persistent efforts and forge ahead, and contribute to the development of the head office. Please adopt as the best answer, thank you.