Dear Xunlei users, hello: 1. Situations when watching videos online: 1. Determine whether there is a problem with the audio equipment playing other music and other files.

2. Start hardware acceleration or cancel it. The operation is as follows ① Right-click on the main interface of the Xunlei Kankan player to start - Hardware Acceleration ② Right-click on the Xunlei Kankan web playback interface - Settings - Start hardware acceleration (cancel if it is not synchronized when hardware acceleration is started)

Hardware acceleration, if hardware acceleration is not enabled, try to start) 2. What happens when downloaded videos are played: To enable hardware acceleration or cancel it, the operation is as follows: Right-click on the main interface of the ThunderKeep player - Hardware Acceleration - Try to start.

(If it is not synchronized when hardware acceleration is enabled, hardware acceleration will be canceled. If hardware acceleration is not enabled, a try will be started.) I hope this can help you.

For more questions, you are welcome to ask the Xunlei Network Platform.