1. You can't help it if someone reports it. You can choose to go through customs first. This can show that your business is better. Generally, the people who report it are people in your industry. As long as you get the document, you can continue to do it and do it better.

2. For fast food take-out, you'd better use the catering software with three meals, which can be connected to the official WeChat account of WeChat, so ordering and paying is much more convenient.

Do you have a health certificate? If so, it can be said that it is being processed. Otherwise, Article 84 of the Food Safety Law stipulates: "Anyone who engages in food production and marketing activities or produces food additives without permission in violation of the provisions of this Law shall be confiscated by the relevant competent authorities according to their division of responsibilities, and the illegal income, food additives and tools, equipment, raw materials and other items used for illegal production and marketing shall be confiscated; If the value of food and food additives illegally produced and operated is less than 1 10,000 yuan, a fine of more than 2,000 yuan and less than 50,000 yuan shall be imposed; If the value of the goods is more than 10,000 yuan, a fine of more than five times and less than ten times the value of the goods will be imposed. "

If food goes bad for a long time and no product is a problem, then you need to accept a fine. If it is the food itself, then you need to contact the manufacturer or your superior distributor.

The person who reported you needs to go to the Bureau of Quality and Technical Supervision to identify your same batch of similar food, otherwise his report has no legal basis. First of all, we should analyze the reasons and contents of the complaint, and treat it according to the specific situation. If you receive similar complaints from sellers, such as "copyright infringement, intellectual property infringement", you should confirm whether the complaints are true according to your own situation. If the complaint is true, you should immediately remove the goods from the shelves to avoid being severely punished by Taobao. If it is a malicious complaint from a seller in the same industry, a complaint will be initiated at this time to denounce the seller's bad behavior. At the same time, it is necessary to contact and explain the situation. After confirming the fact of malicious complaint, the complaint will be invalid and the seller will not be punished.