1. It takes time to redeem the prizes, and the official will follow the information provided by the winner and the process of prize distribution to deliver the prizes to the location specified by the winner within the promised period, so you need to be patient and wait for a period of time.

2. Some prizes require additional information from the winner, such as identification, proof of purchase, etc. If the winner does not provide this information in a timely manner, he or she will be asked to provide a copy of the prize. If the winner fails to provide such information in time, it will result in a delay in prize redemption.

3. During the redemption process, there may be some unforeseen circumstances, such as the prize being damaged, lost, or sent to the wrong person, all of which will result in the redemption failing.

If you have not received your prize after winning, we recommend that you contact the organizer or customer service first to inquire about the specific situation and reason. If the organizer or customer service can not solve the problem, you can try to submit a complaint, provide relevant supporting materials, and strive to protect their legitimate rights and interests.