The main contents of the catering pre-service training are as follows:

I. Insight training

Methods: Trainees will be brought to a large shopping mall, free to combine, so that they can judge from the customer's clothing, dress, language, behavior, companions and other details of the customer's identity, value orientation and consumption characteristics, to enhance the trainees' insight.

Two, cooperation training

Methods: two teams of attendants under the leadership of the captain to carry out the designated aerobics exercises, the whole team to help each other to learn, *** with the progress, and eliminate the phenomenon of falling behind. Be able to skillfully do the whole drill as qualified. The first to reach the goal for the winners, after reaching the goal for the losers.

Three, praise training

Methods: each group of 12 people into two teams, standing opposite each other. Each person standing to the opposite side of the person to make "find each other's strengths, give moderate praise". Instructor to explain the content, angle, method of praise, the trainees to do impromptu praise, and gradually rise to the "praise the way to deal with customer complaints"

Four, self-confidence training

Methods: the trainee waitresses divided into a group of 12 people, each group of people standing in a circle, the circle is set up a seat. Trainees one by one to stand on the seat, with the largest voice shouting recitation of the enterprise system or polite etiquette, etc., 20 minutes per person, to be able to speak freely in front of people about their own beliefs and experiences until.

Restaurant operations, waiters as the main force, and is in contact with the customer's front-line staff, the customer is the first to contact them, then do a good job of their corresponding training work, to train the behavior of the appropriate, good service waiters, the relationship between the customer can come back again to the big problem.