"123 15" consumer complaint hotline and national internet platform. 1March, 1999 15, the state administration for industry and commerce, with the strong support of the former Ministry of information industry, decided to set up a special telephone number for handling consumer complaints and reports throughout the country. The national 123 15 internet platform was officially launched on March 20 17 15. This is another important measure to promote "Internet+government services", which indicates that the consumer rights protection work of China's industrial and commercial and market supervision departments has entered the internet plus era.
On February 28th, 20 19, official website, the State Administration of Market Supervision of the People's Republic of China, issued the Opinions of the General Administration of Market Supervision on Integrating the Construction of 123 15 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement. Before the end of 2020, the telephone number of market supervision complaints will be 123 15. 1233 1 is the food and drug complaint reporting telephone number required to be opened in all localities in the Administrative Measures for Reporting Food and Drug Complaints (Trial) issued by the State Food and Drug Administration on 20 1 1 February.
On February 28th, 20 19, the State Administration of Market Supervision of the People's Republic of China issued the Opinions of the General Administration of Market Supervision on Integrating the Construction of 123 15 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement, which stipulated that the telephone number of market supervision complaints would be123/kloc before the end of 2020. In order to encourage the public to actively report food violations and severely crack down on food violations, according to the relevant laws and regulations of the state and the province, our city has formulated the Interim Provisions on Food Safety Complaints and Reporting Awards in Mudanjiang City.
According to the regulations, citizens can report food safety violations in the catering sector within their regulatory responsibilities through letters, visits, the Internet, telephone calls, etc. After being verified and dealt with according to law, they will be given corresponding material and spiritual rewards according to the whistleblower's application. Food violations shall be rewarded according to 5% of the amount of fines and confiscations in reported cases, and the reward for each illegal case shall not exceed 200,000 yuan in principle.