When the customer enters, the employee will say welcome, guide the customer to the counter to order, and prepare the right meal for the customer according to their needs.

Differences:

1. McDonald's food is made on the spot (MFY - Made For You - made for you), to ensure that the product is absolutely fresh, of course, there will be some products need to wait; KFC food is made by the "quality control" (the product producer, called "pooler" in McDonald's). KFC's food is made by the "quality control" (product producer, called "assembler" in McDonald's) beforehand to do a certain number of finished products in a very large, transparent, insulated cabinets, customers can look at these products and then order meals, which can avoid customers waiting, but the freshness of the food is not as good as McDonald's;

2. McDonald's will suggest that customers buy packages, in fact, McDonald's packages McDonald's set meal is indeed more cost-effective than a single point to save at least 5 yuan, but it is therefore often suspected by some customers, that the staff is dead with him to suggest that the set meal is to rip him off; KFC suggests that the meal is not McDonald's obsessive, because the price of KFC's set meal with the price of a single point of the price of the price of the price difference between the not very much, so in the KFC ordering, will not because of the staff's suggestion of ordering the meal and be subjected to non-compliance;

3. McDonald's buy After the set meal will usually be a large Coke + large fries, in fact, large value set than the medium value set meal cost-effective, only 1 ~ 2 yuan, but the portion is nearly double the original, accustomed to eating large sets of customers may not have much to say, but for some customers, they do not like the staff without authorization to the medium portion of the Coke and french fries into a large portion, even if it is as little as 1 ~ 2 yuan, but the customer to their own purchased meals have the right to know, so often because of the increase in size caused conflicts;

3. So often because of the increase in size of the contradiction; KFC's package does not exist to increase the size of this point, the fries can only be in the middle, the drink is in the middle (special drinks to make up for the difference in price);

4. the issuance of seasoning packets, McDonald's can often hear or see some customers will find the counter staff to ketchup or other seasoning packets and paper towels, usually the staff will be in accordance with the customer's intention to give to him the things he needs. However, sometimes when a customer wants two more packets of ketchup, the staff will usually only give one packet to the customer, and then tell the customer to eat it first, and then come back to get it if there is not enough, okay? Some customers will accept the offer gladly, while others will be furious, "Can't you just give me one more packet? It's a pain in the ass to come back for it later. In fact, McDonald's sauce packet issuance principle is, regardless of the large and small packets of fries, the standard only with a packet of ketchup, not enough when you can come to the counter to be; KFC may also have the issuance of the principle, but basically when the customer is not particularly unreasonable request, such as give me 10 packets of ketchup, employees will be in accordance with the customer's intention to give to the;

5. The biggest and most important difference between the ----- food safety issues:

McDonald's point of good staff is only responsible for the point of meals, in general, is not to join the meal preparation, because there are special people to prepare meals for customers, so as to avoid point of the food staff touched the money of the hand and then direct contact with the food, resulting in food safety issues! That is, after the previous customer finished ordering, can the staff have had a hand-washing action? Then it is the hand that has touched the money directly to get the product, at this time the food safety problem is obviously exposed ~