Satisfaction Survey Report 2

Satisfaction is a psychological state. It is the feeling of pleasure after the customer's needs are met, and it is the relative relationship between the customer's prior expectation of the product or service and the actual feeling obtained after actually using the product or service. If you use the number to measure this psychological state, the number is called satisfaction, please see below the satisfaction survey report I organized.

Satisfaction with the school cafeteria survey report

I. Purpose of the survey

Recently, there have been frequent news outbreaks, there are students in colleges and universities to boycott the price increase of the school cafeteria through the behavior of the proposal. College students, this special group of clothing, food, housing and transportation seems to need to get more care and attention. In the face of crazy prices, college cafeterias how to do will not only ensure the interests of quality? How can the cafeteria withstand the pressure to ensure satisfaction? In the face of student complaints, government departments expressly prohibit price increases in the regulations, the cafeteria how to do in order to weigh their own interests and student satisfaction with the relationship between the cafeteria? What are the areas in which students are dissatisfied with the cafeteria? To this end, we specialize in recruiting students to our school to carry out a survey on the satisfaction of the cafeteria.

Second, statistical information

According to the survey shows that the school cafeteria for the quality of food, cafeteria hygiene, the service attitude of the service personnel, the students' choice of meals, prices and other aspects of the survey. For the quality of food, students think that in the usual canteen food colorful, just taste heavy; but the quality of food on vacation is much worse than usual. For the hygiene of the cafeteria students generally believe that the quality of general, should be improved to make people feel more at ease. The attitude of the service personnel in different windows have different attitudes, most of the service personnel attitude is good, individual window service personnel attitude is not good. About the students' choice of dining in the health and safety aspects of the guarantee, most of the students' first choice is convenient, some students think the flavor of the meal is the most important, there are students valued is the price, more students will be based on the attitude of the service staff to choose.

From the results of the survey, 95% of the students encountered the cafeteria staff to play the food portion is too small and play the wrong card, which shows that the quality of service of the cafeteria staff needs to be improved, to be more patient and meticulous, can not be taken to reduce the amount of meals because of price increases this disguised price increases to ensure their own profits. As for the price, students think the price of the cafeteria is still reasonable. 85% of the students spend more than $10,000 per month. Among them, 85% of the students spend between 300 and 500 yuan per month, 11% spend between 500 and 700 yuan, and another 4% spend less than 300 yuan. Most of the students choose to pay by credit card when they eat in the cafeteria. 87% of the students chose to support the cash payment method, while 11% of the students held an indifferent attitude. It seems that the cash payment method can bring convenience to the students, and the cafeteria should continue to adopt this payment method of credit card and cash. In general, the students are satisfied with the canteen in general, different respondents respectively hope that the canteen from the quality, environment, hygiene, price and service attitude to improve, especially in the quality of food and staff service attitude, at the same time, standardize the dining order of the canteen, consciously queuing up to eat, to provide a better dining environment for the students.

Third, the status quo and the reasons

Through the satisfaction questionnaire survey of the three canteens, we analyze the three canteens mainly the following problems: poor service attitude of the canteen staff, the existence of intentional wrong card, playing the food portion is small. Cafeteria meals are not fresh enough. The taste of the canteen food is heavy, and the heat preservation of the food is not done well. Dining environment is poor, poor hygiene conditions and so on.

In response to the above problems, we have carefully analyzed. Found that the cafeteria staff appeared the above problems because the cafeteria contracting system, the higher the turnover, the higher the profit, so they will be less consideration of the students' feelings and interests. The heavy taste of canteen food is because Changsha people generally like spicy and salty food, and the canteen chefs are usually recruited from the local area, so the taste is heavy. Regarding the dining environment and the insulation of meals, it is mainly because of the poor hardware conditions of the canteen, the facilities are not complete, the canteen institutions to pursue the interests of the canteen contractors to compress the cost, affecting the interests of students.

Fourth, the solution measures

1, the establishment of responsibility and supervision mechanism, and constantly improve and update the management system, to do: the system on the wall, the responsibility of the person, the implementation of the place. Regular meetings of the cafeteria staff, often organized to learn about food hygiene and safety, enhance safety awareness and improve management.

2 further standardize internal management. The comprehensive work of the canteen has been institutionalized and standardized. From the personnel, procurement, storage, processing, sale and all other management links to refine and pay close attention to the implementation.

3, pay attention to publicity and education, enhance the awareness of teachers and students of food hygiene and safety. Often use the morning meeting, class meeting, school meeting and the use of campus radio, blackboard newspaper targeted at students to carry out food hygiene publicity and education, and promote students to develop a strong sense of hygiene and good habits.

4, regular feedback, investigation of student satisfaction, timely detection of problems and take adjustments to improve measures to do students satisfied with the cafeteria.

V. Summarize

Through the questionnaire survey of satisfaction with the cafeteria of Zhuzhou Institute of Vocational and Technical College, members of the group have paid a lot, but also gained a lot. We have seen the deficiencies of the canteen, found the reasons leading to these deficiencies, and also given suggestions to change these deficiencies; we have felt the convenience that the canteen has brought to us, and we also know the far-reaching influence of the canteen on all of us. School is our second home, and the cafeteria is the source of food for everyone. The taste of food, price, environmental hygiene and the attitude of service personnel in the cafeteria are closely related to our lives and have a direct impact on our health, mood and so on. Therefore, as a school cafeteria, it should show due responsibility to provide nutritious, healthy and reasonably priced food for everyone, so that teachers can work happily and students can study happily. As teachers and students, we should observe the order of the cafeteria, save food, and sympathize with the cafeteria staff, so that there can be a harmonious relationship and a pleasant atmosphere between the diner and the food provider. Through this questionnaire, we have a deeper understanding of the cafeteria, and we hope that the cafeteria will continue to bring teachers and students to rest assured that satisfactory food and service.

Customer Satisfaction Analysis Report

Service is an effective means of retaining customers. A study shows that the cost of acquiring a customer is five times the cost of retaining an old customer. If a beauty salon can reduce its customer turnover rate by 5%, its profits will increase by 25%-28%, and the profitability of the salon mainly depends on the life span of old customers. Therefore, the staff of the beauty salon to establish a correct spirit of service, sparing no effort to provide customers with warm and considerate service, so that customers feel a high degree of satisfaction and respect, and to establish a long-term friendly relationship through two-way communication with customers to retain customers.

At the same time, want to improve the core competitiveness of the salon ` important way, but also to start from the service, the details are more reflective of the advantages of the salon, to retain customers:

1, the salon staff knowledge and ability to meet the customer's needs with a good match, regardless of whether it is a cosmetologist or a beauty consultant or a janitor, only the full cooperation of all the staff in order to create the happiest service environment, the environment is the The environment is the first element of the staff.

2, whether the staff can do the job, each position of the staff need to know their own work content and can be completed on time.

3, customers and employees have reasonable expectations of each other, employees will not jump ship today, tomorrow try to change a beauty salon, customers will not command the beautician like their own slaves.

4, customer demand can be accurately diagnosed, beauty consultants can accurately grasp the needs of customers, and establish customer trust, so as to believe that this is a regular beauty salon.