Sticky rice is a kind of sticky rice, which needs to be fully soaked in order to remove the impurities on the surface and increase its moisture content, so as to achieve a soft and tender texture after cooking. If the soaking time of glutinous rice is not enough, the water can not be fully absorbed, resulting in the steamed glutinous rice feels hard. Meanwhile, if the steaming time is not enough or the steaming temperature is not high enough, you can try to increase the steaming time or the steaming temperature to achieve a better taste. In addition, choosing good quality glutinous rice can also affect the taste, and it is recommended to choose fresh glutinous rice.

Overall, the soaking and steaming methods of glutinous rice need to depend on the specific situation. You can try different methods to see which one achieves a soft and tender texture. If the problem persists, you can also consult a cooking professional or seek more help on the cooking of glutinous rice.