2. Secondly, accept the shift work system. Because Starbucks has three classes every day. It opens after six in the morning and closes around ten in the evening.
3. Finally, recognize the culture of Starbucks. Love coffee, make and provide drinks, coffee and food with the same quality. Provide customers with a good Starbucks experience.
4. Of course, there is a strong sense of time, good communication skills, a sense of service, and a team spirit. Positive attitude, enthusiasm, and ability to work under pressure.
Extended data:
Preparation before interview:
First of all, pay attention to your image. Don't dress too prudently and don't wear a suit and tie. Starbucks' style is casual and comfortable. Try to dress casually, but don't be sloppy, and give people a clean and sunny feeling.
Thirdly, remember to know more about Starbucks culture before you go. It is best to know about Starbucks products and accurately say the English name of each coffee, which will increase their goodwill towards you. This shows that I pay enough attention to this job.
Introduce yourself:
1, the introduction content should be consistent with your resume.
2. Try to be colloquial in expression.
3, to the point, don't talk about irrelevant and useless content.
4. The organization should be clear and the levels should be clear.
5. It is best to write it in writing in advance.
When introducing yourself, you can talk about your personality, personal hobbies, part-time experiences in universities, community activities, and places where you have gained the most from these activities. Introduce some friends you have made, those types, the close relationship between friends, etc. Know something about Starbucks in advance, and talk a little about the history of Starbucks, the time, scale and concept of entering China. Finally, I can express my eagerness to get this part-time opportunity.
Interview questions asked by the interviewer:
1. Why do you want to work in our company? What are the advantages of our company that attract you?
Your company is a well-known large enterprise with rich management experience, always aiming at providing high-quality and efficient services, constantly innovating and always focusing on customer needs are important factors for your company's success, which are all factors that attract me. I hope I can get a chance to exercise in your company, show my ability and constantly improve and enrich myself.
Second, is there any experience of being late? If you are late, how to explain the reason for being late to your superiors, and what is the final result?
I have never been late because I am close to the place where I work. In the future, I will try my best to never be late. If I am late, it must be because of traffic or an emergency. I will explain the reason for being late to my superiors immediately before I arrive or after I arrive at the company, and I will never hide the truth.
3. Have you ever had an unpleasant experience with customers? How to deal with it, and what is the result?
There has never been a similar incident. If there is, we will always keep smiling, think from the customer's point of view, never shirk our responsibility, explain the company's system to them, and try our best to make customers finally satisfied.
Fourth, how to find out that the partners who work together are lazy at work? Once you find out how to deal with it, what is the result?
If a work partner does not perform the work arranged by his superiors, it is considered lazy, or when he is very busy, he only performs the work arranged by his superiors without sharing everyone's work, which can also be regarded as lazy and has no team spirit. If it is found, it will give an appropriate reminder, ask him if he is unwell, or if there is anything, and give him the greatest help within his power to ensure the company's quality service and efficient operation.
5. How to establish a good relationship with customers, and what is the result?
For all customers, always provide smiling service. If you are a frequent customer, try to remember his tastes and preferences, meet his needs as much as possible under the company's regulations and conditions at that time, and do what other companies can't do to improve customer satisfaction and loyalty. At the same time, it also plays a potential advertising effect and attracts more customers to spend in our company.
6. Tell me about your salary requirements.
I don't insist on salary. I believe your company will be friendly and reasonable in dealing with my problems. I focus on finding the right job opportunities, so as long as the conditions are fair, I won't care too much.
7. What will you do if you make mistakes in your work and cause economic losses to our company?
If my work makes mistakes and causes economic losses to the company, if it is my responsibility, I am willing to be punished; If it's someone else's fault in a team I'm in charge of, I can't gloat. As a team, I need to help each other finish the work, comfort my colleagues and help them find out the reasons and sum up their experience.