You can get a refund.

Tmall seven days no reason to return: refers to the use of Alipay guaranteed transactions in Tmall consumer shopping, within 7 days after signing for the goods, and the goods do not affect the seller's secondary sales of the case, such as due to the subjective reasons for the unwillingness to complete the transaction, you can put forward a "7 days no reason to return" application (part of the goods and) (except for some products and categories).

Application time: buyers need to confirm receipt of goods within 7 days from the date of application (according to the logistics of the next day after the signing of the time from zero hour, full 168 hours for 7 days). ?

Buyers who have requested the seller to provide "seven days no reason to return or exchange" service within seven days and have been refused by the seller, or have been unable to contact the seller, or the seller has interrupted its operation or service can apply to Tmall.

Extended information:

p>"Seven days no reason to return norms" Article 1? Consumers, within seven days from the date of signing for the goods, may initiate a seven-day no-reason return or exchange application to the merchant for goods that support seven-day no-reason return or exchange (see Table 1 for details) and meet the standard of goods in good condition.?

Article 2? Consumers who choose to return or exchange goods without reasons should send a notice of return or exchange to the Tmall merchant within seven days from the date of receipt of the goods. The seven-day period is counted from the zero hour of the day following the day when the logistics shows that the goods have been signed for, and the full 168 hours is seven days.

Article 3? Consumers should return the goods in good condition (see Table 2 for details).

Article 4? Tmall requires support for seven days no reason to return the goods, merchants unilaterally or buyers and sellers agreed not to support seven days no reason to return the goods is invalid. Encourage merchants to provide consumers with better than the Tmall requirements of the seven-day no-excuses return policy.

Article 5? Consumers for seven days no reason to return the goods, if the goods merchant shipping, consumers only bear the return shipping costs. If the goods are not shipping or the goods are conditional shipping merchants, the consumer part of the return so as not to meet the conditions of shipping, by the consumer to bear all the postage. If both parties agree otherwise, the agreement shall apply. If a consumer abuses his/her membership rights, all shipping costs shall be borne by the consumer.

Article VI? In the "Taobao Special Edition" transaction "Taobao Value Plus" goods, support seven days without reason to return, does not support seven days without reason to exchange, the detailed specifications to the "Taobao Value Plus" market management specification or the "Taobao Value Plus" market management specification. The detailed specification is based on the "Taobao Super Value Preferred" or "Taobao Super Value Preferred" marketing activities management specification.

Article 7? These rules are effective from March 22, 2017 for the first time. Tmall consumers "seven days no reason to return or exchange goods" behavior occurred before the effective date of the amendment of these rules, apply the rules at that time; occurred after the effective date of the amendment of these rules, apply these rules.

Reference:

Seven Days Returns and Exchanges--Tmall