According to Articles 18 and 41 of the Consumer Protection Law, hotels have the obligation to provide security for their business premises. Where a business operator provides goods or services, causing personal injury to consumers or other victims, it shall pay medical expenses, nursing expenses during treatment, reduced income due to missed work and other expenses. In addition, Article 6 of the Interpretation of the Supreme People's Court on Several Issues Concerning the Application of Laws in the Trial of Personal Injury Compensation Cases also stipulates: "If a natural person, legal person or other organization engaged in business activities such as accommodation, catering, entertainment or other social activities fails to fulfill its security obligations within a reasonable range and causes personal injury to others, the people's court shall support it." It can be seen that when you encounter personal injury in places such as restaurants and entertainment, you can claim compensation according to law. According to this, if a customer is burned while eating hot pot because of the behavior of hotel employees, he can ask the hotel to compensate for the losses.