We need more education and publicity to help people understand and respect their differences, and we also need a stricter legal system to protect people's rights and freedoms.
Only in this way can we build a truly equal and inclusive society.
Attitude of service personnel:
(1) Work attitude:
1. Language: Speak politely, use polite language and avoid slang;
Etiquette: stand and serve, smile, behave appropriately, and speak warmly and politely;
3, joy: smile service, showing warm, cordial and friendly emotions, so as to concentrate and give guests a relaxed and happy feeling.
4. Efficiency: provide efficient services, pay attention to the technical details of the work, and share the worries for customers;
5. Responsibility: Be conscientious, strictly implement the handover system, and report any difficult problems to relevant departments in time for a happy ending.
6. Assistance: All departments should cooperate with each other, sincerely help each other, and don't argue with each other. They should work together to solve problems and maintain the reputation of the company.
7. Loyalty: loyalty and honesty, doing something will not be done, not providing false information, not disobeying others, not framing others;
8. Time concept: go to work on time, don't be late, don't leave early, don't be absent from work for no reason, and take less leave;
9. Work style: quick thinking, flexible vision, fluent eloquence and quick action;
10, working attitude: obey the arrangement, be warm and patient, be kind and humble, be cautious, be open-minded and eager to learn;
1 1, physical requirements: able to stand and work for a long time, and hold up articles under 3 kg with a tray without slipping;
12, Work Intention: Know skills and keep learning business knowledge.
Abide by the rules and regulations, work hard and understand the development prospects.
(2) Service attitude
1, initiative: serve the guests wholeheartedly at work and consciously put the service before the requirements of the guests;
2. Patience: answer questions raised by guests at work enthusiastically, and be tireless in asking questions, doing things, being impatient, being strict with yourself, and being respectful and humble.
3. Enthusiasm: Treat guests as if they were their own relatives, with a smile at work, a kind attitude, a kind language, enthusiasm and sincerity;
4. consideration: when guests enter the company, they should provide thoughtful service and care everywhere, help them solve problems and make them satisfied.