Attendant plays a very important role in the hotel, and the service level directly affects the economic and social benefits of the hotel. Only through scientific management, excellent service of waiters and excellent meals of chefs can we attract more guests to stay in the hotel and make the hotel invincible in the competition of market economy. First, pay attention to the cultivation and use of enterprise talents. Hotel training is a part of hotel culture construction. Only by bringing enterprise training into cultural construction, promoting each other and complementing each other, can training produce the best benefits. We should attach importance to the subjective position and spiritual needs of employees and teach students in accordance with their aptitude. In the process of training, we should take various forms to integrate the education of corporate cultural values into corporate training. In the process of training, managers should fully consider what employees want to do and what they can do. The process of investigating employees is also the process of investigating enterprises. The interests of employees are closely linked with the interests of enterprises, and employees will naturally not easily jump ship or mess around. After all, there are only a few hotels that receive high-level training. How to improve the overall quality of enterprises and let the advanced drive the backward, we must create an environment where knowledge can be shared. Through success and development, we can share knowledge and skills, change the monotony of training, provide positive and enterprising educational ideas, ensure the continuity, extensiveness and effectiveness of training, and enhance the trust and understanding, emotional exchange, ideological communication and action coordination between trainers and trainees to promote. Second, do a good job in the reception service of the conference team. 1. The time for the conference team to arrive and leave the hotel is relatively concentrated, and the arrival and departure procedures of the hotel should be completed as soon as possible. For conference reception, it is necessary to assign a special person to cooperate with the conference organizer, verify the list of participants, number, gender, service and other information before the conference, divide the guest's housing in advance, arrange accommodation in advance, prepare the guest registration form, and speed up the processing, if possible. Secondly, if the hotel wants to have the ability to receive various meetings, it must have corresponding meeting facilities and various conference halls to meet the needs of various meeting specifications as much as possible. Third, there are many meetings and complicated matters. Therefore, hotels must have the ability to organize and receive meetings. When receiving large-scale meetings, they should hold a pre-class meeting to let every employee know the importance of the meeting and let the guests answer questions quickly. The success of conference reception depends on the strong coordination, full cooperation and good communication of all parties, and the service should also be tracked. Fourth, there should be after-sales service, that is, tracking the opinions of guests, especially the catering that is most prone to opinions and problems, so as to improve. In short, it is to do a good job of "four preparations", that is, to make a detailed reservation, make full preparations, make expectations, make a good prognosis, and make guests happy and satisfied. Third, strengthen extraordinary services. Most waiters think that it is enough to do their duty and do what they should do, but more than ten years of service work has given me a deeper understanding of the word extraordinary service. I think service is not only to do what you should do, but also to make your service achieve certain results. As for the effect, it is to satisfy the guests and make them unforgettable. Fourth, leaders communicate with employees more. In the operation and management of enterprises, as enterprise leaders, we should always communicate with employees. The small details that each supervisor communicates with employees will affect employees' views on the supervisor, the company and the work. If the supervisor doesn't really listen to what employees say, employees will feel that the supervisor doesn't care about them at all, which will easily form a vicious circle of communication. If the employee has problems, the supervisor can talk to the employee directly. Practice has proved that paying attention to communication with employees is an important part of good service.