Front desk cashier job responsibilities (General 13)
In life, we gradually realize the importance of job responsibilities, job responsibilities are the content of the work that a position needs to go to complete and the scope of responsibility that should be borne, duties is the unity of duties and responsibilities, by the scope of authorization and the corresponding responsibility of the two parts. The development of job duties need to pay attention to what problems? The following is I help you organize the front desk cashier job duties, I hope to help you.
Front desk cashier job responsibilities Part 1
First, the job responsibilities outlined Understanding of the reception of the front desk of the work, proficiency in cashier business, comply with the rules and regulations of the company and the employee handbook, obedience to the instructions of the superiors and cooperate with the superiors work. Positive attitude, integrity and professional ethics.
Second, the specific scope of duties and job requirements
The front desk is the first contact with the hotel guests departments, front desk service directly affects the guest's impression of the hotel, so it is important to improve the level of front desk service.
Pre-service dress according to the regulations, clothing, straight, neat; left chest wearing a license plate; hair combed neatly, male employees hair but not the collar, no beard, female employees hair shall not be over the shoulder.
Second, the post standing service, stand upright, maintain a natural and friendly smile, any time not to leave the post at will.
Third, courteous and thoughtful, hospitality and gas, see the guests actively greeted, the guests to use honorifics, language standardization, clear, to create a mini-themed hotel: "service with a smile, the guest first" service concept.
Four. Seriously carry out shift work, unclear places to be raised in a timely manner, spare cash shift handover, the former account is not clear after the account is not connected.
V. Do a good job of pre-shift preparation, carefully check the computer, POS machine, printer, calculator, money machine, card machine, scanner and other equipment is working properly, and do a good job of cleaning and maintenance.
Front desk cashier duties Part 2
1, to comply with the financial system and operating procedures;
2, according to the provisions of the departing guests to do all the account procedures;
3, collection of returned unsettled accounts, unsettled accounts will be reported to the lobby assistant;
4, to deal with the refunds, payments and account transfers;
5, is responsible for the guest Exchange foreign currency and provide a safe for storage of valuables;
6, ensure that all procedures at the front desk are in accordance with the company's accounting standards;
7, investigate any account discrepancies that may arise on a nightly audit basis;
Front Desk Cashier Job Responsibilities Part 31, responsible for the front desk cashiering, the daily reception of visiting customers, and courteous send-off of customers.
2, responsible for supervising and managing the management of the reception area of the front desk health and cleanliness, to maintain an elegant and clean environment.
3, dealing with customer complaints, coordinating and solving customer problems.
4, to understand customer needs, timely insight into customer psychology, correctly guide customers to increase homework projects and purchase products.
5, check the beauty effect, improve customer satisfaction and reputation.
6, the establishment of "customer registration form", do a good job of customer file management.
7, timely study of customer information, courtesy of strengthening interactive contact with customers.
8, regular after-sales phone call back to provide personalized differentiated customer service.
9, quality and quantity to complete the other work assigned by the superiors.
(a) Preparation before the shift
1, the hotel cashier in accordance with the scheduling table of the shift before going on duty need to sign in by the hotel cashier foreman to supervise the implementation of the hotel and the arrangement of the report.
2, the cashier and the foreman or supervisor together with the count of working capital, no error in the register after signing the receipt, between shifts must be handover procedures for working capital, and cashier working capital in the hotel cashier handover register to sign.
3, get the shift required to use the bills and receipts, check the bills and receipts whether the number is smooth, if there is a lack of number, the short link should be immediately returned to the end of the unused bills and receipts for the return of formalities, and signed in the billing register, the hotel bill by the supervisor of the management, and supervisor supervisor to monitor the implementation.
4, check the computer system of the date and time is correct, if the date is not right or time is not allowed, should promptly notify the foreman to adjust, and check the ribbon, paper tape is enough.
5, check the hotel cashier handover notepad, to understand the work of the remaining problems, in order to deal with timely.
(B) the normal operation of the work program
1, when the waiter handed over the order form to the cashier, the cashier should be the first to check the order form on the number of people, the table number whether the record is complete, such as incomplete records will be returned to the waiter.
2, when the number of people ordering the menu, table number records are complete, began to formally enter the menu, first of all, the guest billing number into the computer, the cash register will automatically prepare the billing number, to be used by the guest checkout; and then will be the number of guests, the number of tables, and the guests ordered food, drinks and the number of content and quantity of the menu according to the computer key input. After the input is complete, you can wait for the guests to check out.
(C) checkout workflow
1, the hotel checkout single duplicate: the first financial union, the second for the guest union.
2, the guest asked to check out, the cashier according to the hall staff to report the end of the table number to print out a temporary checklist, the hall staff should first check the bill after signing their names, and then check out with the guests with the bill. If the hall staff did not sign, the cashier should be reminded to sign.
3, the guest checkout payable, the hall staff should take the two bills back to the cashier to summarize the second bill back to the guest, the first bill is retained in the cashier.
4, the guest checkout is hanging accounts, the face of the hall staff will be guests hanging account vouchers to the cashier for hanging account procedures, the two bills are handed over to the cashier to deal with.
5, checkout guests present a discount card (or hall management staff to give guests a discount) request for a discount, the hall staff should be the discount card (or management signature) and two bills to the cashier for discount procedures, if the hall staff will only be a bill to the cashier, the cashier can not be given to deal with.
6, void or modify the bill should be voided or adjusted by the relevant personnel to explain the reasons, and sign their names, confirmed by the hall management, will modify the bill and void the bill (two) to the cashier sent to the Ministry of Finance audit review.
7, for various reasons, guests need to lag behind the checkout. The first thing you need to do is to ask the hall management to recognize the guarantee and then transfer it to the Finance Department accounts receivable.
8, the hotel general manager, deputy general manager of hospitality guests or sales staff, approved by the leadership of the hospitality customers must use the internal bill, the bill should be signed by the leadership of the Ministry of Finance audit audit.
9, the cashier at the end of the shift, after the end of the business should do a single class checkout; at the end of the day business work, should do the total class checkout. Carefully check the day's meals and income, and fill out the "East (West) Park Hotel Checklist".
(D) single, total class checkout
At the end of each shift, to do a single class summary; at the end of the day business, to do the total class checkout. Directly click on the "Single. Total Shift Close" button, the computer will automatically summarize the business income and generate a number of reports, according to the required, print out the report.
(E) the day, the historical accounts query
"Accounts of the day query" refers to the outstanding accounts and the last three days of the accounts, directly click on the "Accounts of the day query" button, the computer will automatically find the required accounts.
"Historical Accounts Inquiry" refers to the accounts generated before, the same operation method.
(F) invoice management
1, each cashier received invoices by my custody and write-off, not by others and generation of write-off, write-off of the page number of the void folded, and its void number to be filled into the invoice cover behind the invoice check record column.
2, fill in the invoice amount to fill in the amount of consumption orders with the guests of the joint (the person in charge of the invoice in the relevant items to be signed with the name of the full name), the guests of the consumption orders to be attached to the back of the invoice stub copy.
3, write-off invoices found in the stub link is not attached to the consumption of the guest link or invoice is not consecutive, in addition to the manager to write a written statement attached, but also to bear all the economic losses arising from this.
4, lost invoices should be reported in writing to the Ministry of Finance in a timely manner, lost invoices declared null and void the publication of the newspaper fee to be responsible for by the administrator.
(7) Management of canceled bills
At the end of the cashier's shift, the adjusted and canceled bills recorded by the computer should be sent to the audit. The voided bill must be signed by the foreman or above, and the reason for voiding must be indicated. If a mistake is found after the fact, but the bill cannot be found, the financial responsibility should be borne by the cashier, and the reason for destroying the bill should also be investigated.
(H) cash, checks, credit cards, collection procedures
1, cash
1) cash should pay attention to identify the authenticity and whether the currency intact.
2) Coins in currencies other than RMB are not accepted.
2, checks (Haian area generally no one uses)
Receiving checks should check whether the account number and name of the bank, the seal is complete and clear, the general seal is a public seal two private seal or more. If there is a lack, you should first ask the person who handed over the check whether the seal is consistent, and in the endorsement to leave the name of the contact person and contact phone number. The hotel does not accept private checks, such as by the hotel manager or more personnel to accept the check guarantee, the check problems by the guarantor to bear all the responsibility.
3, credit card
1) Receive authorized credit card, should first check the card's validity period and whether to accept the use of credit cards within the scope of check the card is included in the stop list, (such as brush the wrong credit card paper, expired, stop the period of time and non-acceptance of credit cards within the scope of the bank will refuse to accept.
2) Guest settlement, the amount of consumption will be filled into the purchase order consumption column, the cardholder signature, carefully check the card number, expiration date and signature should be consistent with the credit card, the correct after tearing off the cardholder stub along with the bill to the guests.
3) cardholders who have not stayed in the hotel or leave the hotel first, on behalf of others to pay the cardholder must be asked to sign the purchase order, fill out the payment confirmation, the cashier should be carefully check the card number and signature, according to the number of days of expected amount of authorization to obtain authorization, the edge of the purchase order with the words "has been verified" sign the name of the operator, write the amount of authorization and authorization number. After obtaining the authorization, sign the name of the operator on the edge of the purchase order with the words "approved" and write the authorized amount and authorization number.
4) credit card over the limit of all to call the bank credit card authorization center or through the EDC to obtain authorization, such as the actual consumption of more than the amount of authorization should be re-authorization, a consumption can only be used with an authorization code, multiple authorization code should be divided into a single set of purchases, before accepting the use.
5) If the signed purchase amount exceeds 10% of the authorized amount, the original authorization code can still be used without reauthorization.
(IX) cash and bill handover procedures at the end of the day
1, cash handover procedures
Hotel cashier to prepare the report is completed, the amount of cash received were filled in the cash bag, and then the cash bag. Requirements for the cash inside and the amount recorded on the cash bag is the same, and signed in the cash receipts handover record book for cash handover procedures. Under the supervision of the cashier will be placed in the cash bag in the safe, when the cashier off duty, by the receiver one by one to count the cash pockets and check the amount of cash on the cash bag and the amount of cash receipts record book is consistent with the amount of the error after the transfer of the person's name in the column signature, A, B, C, D class and so on, the procedures remain unchanged until the next day, until the total cashier count.
2, the guest bill handover procedures
The guest bill handover procedures are divided into two categories: one has been used, will have been used by the guest bill in the order of the number of rows, with the guest bill distribution form package bundled, put in a designated location for the night auditor audit; the other is not used, to check with the guest bill has been used the last bill is not a serial number, there is no error, for the return of the Procedures. Sign at the return of the hotel cashier's receipt register. When you continue to use them in the next shift, you should sign in the receipt column and go through the handover procedures. At the end of the day, you should return the unused bills to the supervisor and go through the procedures of signing the return.
Front desk cashier duties Part 5
1, familiar with the workflow of the post, to achieve standardized operation.
2, proficient in operating skills, to ensure that the checkout, collection of timely, accurate and error-free.
3, to the post to do business before the preparatory work: lighting, window spotlights, TV, money machine, coffee machine, hall music, to ensure the smooth progress of the work of the front desk.
4, the management of the reserve fund, to ensure that the amount of the reserve fund is accurate, safe storage.
5, the management of their own on the machine password, not with others **** with, shall not be leaked to outsiders.
7, good use of receipts, to do the first checkout, invoicing, invoicing amount and the amount of cash and machine tickets received must be consistent; on the bounced checks, canceled checks to be corrected in a timely manner.
8, daily 9:00 with the financial reception: the day before yesterday cash, receipts, business daily statement, the big account. With the financial handover before the need for cash, credit card classification summary, and machine ticket checking in line with the problems found in a timely manner to find, to avoid losses. To do day-to-day settlement.
9, daily after work and customer service handover: the previous day's order, the reason for entering the store questionnaire, pick up pieces after the piece of bag, the guest single.
10, the order of the day into the computer, pre and post the day the amount of money into the computer; the second entry into the computer (single number, sets, photographers, plus the amount of selection).
11, the daily checkout, the amount after the checkout into the next day's income.
12, daily after work to the Han General Business Daily SMS: single number, the average set, the average deposit, today's revenue, total revenue.
13, do a good job of daily business daily, the beginning of the daily statement must be the same as the beginning of the big account. Front desk daily expenditure items: guest meals, fruit supply, instant awards signed by the store manager can be spent from the front desk. Other expenditures must be agreed by the financial manager or general manager before spending.
Front desk cashier duties Part 6
Hairdresser front desk cashier duties
Main responsibilities: cashier set cashier, warehouse management, finance, accounting in the hair salon, is generally referred to as cashier.
Hairdresser front desk cashier job description
1, the cashier should be generous, neatly dressed, on time to work, articulate, smiling.
2, work time should remain in the workplace, posture upright, full of spirit, not allowed to listless, sleep, not difficult to take a small mirror, snacks, dike phone, read books and newspapers, not allowed to leave at will to gossip with others, affecting the work.
3, the receipt of money received in addition to the RMB currency, you must specify the currency on the single, the payment should be clear.
4, the customer checkout should be active and enthusiastic, and do not make mistakes, familiar with the skills of banknote checking, charging fake - coins, responsibility.
5, received tips, should be transferred according to the meaning of the guests, can not be hidden and dragged issued, if necessary, can be referred to the supervisor to deal with.
6, hairdressing cashier checkout to remember the number of people at the head of the list, see the service items, supervise the hairdresser to fill out a clear error, and timely request the hairdresser to change and sign.
7, strict supervision of the bill number, missing a stone can, once found, timely tracking.
8, the cashier can not fill in the wrong bill for alteration, must be by the hairdresser or supervisor to change the bill or sign the bill.
9, the cashier can not help the hairdresser to sign the silver code, the total charge data, can only be filled out by the hairdresser.
10, member checkout requires members to show their membership card, and register the number, the hairstylist is required to register the member price, the cashier can not change at will.
11, when members forget to bring the card should take the initiative to assist in resolving the verification of the number or ask the store supervisor to sign by the cashier or hair stylist to prove that the person has a membership card, can be charged at the member price.
12, responsible for the receipt of the day's turnover of the store departments, water orders, expenditure orders, cash must be consistent.
13, daily cash income, the night must be settled, sent to the store supervisor acceptance, customer arrears are responsible for recovery.
14, daily consumables expenditure purchases are required to be purchased by the purchaser's signature, inspection, the receiver's signature, the store manager's signature, in order to put money to spend, otherwise invalid.
15, the morning spot cashier to the cash collected on the day to the evening shift cashier, by the evening spot cashier sent to the manager on duty that night to sign.
16, the cash register cash is not allowed to exceed 3 deleted dollars and 80 sheets of water, such as exceeding the standard, a time that is handed over or stored in the office safe.
17, increase vigilance, strengthen the sense of responsibility, to ensure the safety of all kinds of money. Pay attention to acceptance when receiving money, after the checkout to say "thank you for coming, welcome to come back next time".
18, shall not use their authority to make things difficult for guests or colleagues, violators are severely punished. Not be free to allow unrelated personnel to enter the cash register.
19, to the bank access to money, double caution, more than a certain amount and distance, to be accompanied by male colleagues to ensure safety.
20, to strengthen business learning, and constantly improve the collection of business level and quality of service. The establishment of the shift handover system, the shift handover should be the shift time the occurrence of the situation and the existence of problems explain the successor, and do a good job on duty records, the successor has not arrived, the duty person can not leave without authorization.
21, the right to supervise employees clocking in and out of work, violators are dealt with according to regulations.
22, have the right to supervise the use of telephone time, playing, answering the phone overtime can be dealt with according to regulations.
23, to assist the store supervisor to do a good job in front of the cash register items, health and other work.
24, the cashier is only a disciplinary supervisor, not an executive, all disciplinary implementation by the management staff above the shift manager.
25, the cashier in the guest has not completed the hairstyle before the guests shall not be charged in advance to the guests turnover (during office hours), off-duty hours should be allowed to hairdressers to guests to collect money. 26, all to change the hairdressing bill should be rewritten by the hairdresser who handles the project preparation and the actual inconsistency, to notify the store supervisor to fill out.
27, carefully and clearly fill out the daily business statement, submitted to the store supervisor acceptance.
28, before the end of the day, you can let the hairdresser and assistant to raise their own water list, check the account.
29, the calculation of wages to be in duplicate, a file, a published, employees should cooperate with the review of the work if unknown or suspected errors.
30, with the Bureau, good environmental health work around the cash register, clean their own work area every day.
31, organize and store a variety of bills, and do a good job one by one registration number, in case of loss of the original bills.
32, not allowed to put private handbags and money in the cash register, or bring in the body into the work state.
33, cashier leave to report to the store supervisor for approval.
34, do a good job of filling out a variety of statements, do not delay, try to do over the next afternoon to complete the work.
35, a variety of data on business income statements have the responsibility of confidentiality.
36, do a good job of music broadcasting, so that the store is full of harmonious atmosphere.
Hairdresser's front desk cashier work norms
1, back to the store first sign in.
2, participate in the morning meeting, accept new instructions, and comments on the work.
3, the entire cashier jurisdiction to clean and organize, turn on the lights, turn on the stereo, and organize the furnishings.
4, calculate wages, fill out the statements;
5, into the business cashier work program, do a good job of the guest's billing, recognize the guest, pick up and drop off work.
6, before closing the business bills and cash to the manager point of receipt, complete the work.
Front desk cashier job responsibilities Part 7
1, the implementation of the supervisor's work instructions and report on the work. Responsible for the settlement of all expenses of the guests staying in the hotel. Input and check the cost of accommodation and food and beverage, room bar, telephone, recreation, laundry, hairdressing, flowers and other cost documents, found that the problem promptly notify the relevant departments.
2, responsible for the full collection of accommodation advance payment, and arrears collection work, and make a good record of collection.
3, responsible for the authorization of credit cards with over credit limit.
4, responsible for the preparation of the daily cashier and to ensure that the billing, payment orders and cashier daily consistent.
5, on time to solve the business payment, seriously do a good job of shift handover procedures and situation records.
6, conscientiously and carefully do a good job of the guests' valuables custody, access work.
7, in accordance with the relevant provisions of the bank to do a good job of foreign currency exchange.
8, accurately grasp the day of foreign currency prices, strict implementation of foreign currency exchange system and operating procedures.
9, familiar with a variety of foreign currency cash coupon amount, checks and credit cards, familiar with cash, checks, credit cards, the authenticity of identification methods. If there is any doubt, immediately contact the relevant departments of the bank.
10, proper custody of various currencies, vouchers, review on time, daily exchange of daily statement, and timely exchange of receipts with the bank.
11, the exchange of errors, should be reported in a timely manner, timely processing.
Front desk cashier duties Part 8
1, correctly grasp the demand and supply of hotel rooms on the day of the situation, to understand the guests to arrive and leave the store on the day of the situation, check the state of the room, and do a good job in the room.
2, enthusiastic reception of guests, for a variety of formalities, in advance of the VIp guests and conference guests to arrange the check-in registration. Strictly abide by the confidentiality system, safeguard the interests of customers, special circumstances in a timely manner to ask for instructions from superiors.
3, and related departments to maintain contact, timely processing of various information, and strive to improve the quality of service and room occupancy, acceptance and processing of booking information.
4, the guest's inquiries should be enthusiastic, polite, prompt response, to provide guests with messages, wake-up call, counseling and other services.
5, familiar with the work of commonly used and important types of telephone numbers, according to the work program quickly and accurately transfer each phone, to ensure smooth communication, and make a good record.
6, is responsible for the guest checkout, collect cash or transfer, credit card and other payment methods of accommodation and other costs.
7, the resident bill classification and timely input into the computer, properly preserved.
8, caring for all kinds of equipment, to ensure that the communication equipment is neat, smooth, and maintain its normal work.
Front desk cashier duties 9
1, skilled grasp of the work of the store's cashier in all aspects of the work, can quickly solve the cash register in the occurrence of a variety of business problems, to accurate, rapid, error-free;
2, do a good job in the custody of the cash, the handover and the relevant business statements to fill out, to do the bill, the account is (silver) in line with the account is consistent with;
3, in the case of cashiering In the absence of cashier should take the initiative to take care of the store to help reception.
Front desk cashier duties Part 10
1, punctual to the post, check the equipment and equipment, do business collection and all the preparatory work.
2, in accordance with the cash management system, conscientiously do a good job of cash and a variety of bills received and paid for safekeeping, and strictly abide by the hotel's confidentiality system.
3, do a good job of booking reception, settlement, collection work, to be stable, accurate and fast.
4, recognize the restaurant all kinds of wine, dishes, pasta, beverage prices, to understand the knowledge of restaurant services.
Front desk cashier duties Part 11
1, timely and accurate answer transfer phone, if necessary, record messages and convey;
2, responsible for the reception of customers, booking registration, service projects, such as consulting;
3, do a good job of guest consumption checkout work, paperwork entry;
3, responsible for the front desk area of the environment to maintain, to ensure equipment Safety and normal operation;
4, daily data organization and other general front desk affairs;
5, to complete other tasks arranged by the supervisor
Front desk cashier duties Part 121, do the member of the store consumption registration and settlement work;
2, responsible for the reception of the customer front desk and the registration of the entry and other work;
3, production, printing, Reconciliation of cashier-related vouchers;
4, summarize receipts, invoices, preparation of relevant reports;
5, according to the receipt of vouchers for registration of cash and bank journals, and vouchers will be summarized and sent to the Finance Department on a regular basis;
6, the proper custody of the cash register equipment, the cash register system and maintenance of the front area range of hygiene and cleanliness;
7, in conjunction with the other departments related to;
8, work to complete the company's superiors assigned other work.
1. Ensure that patient appointments and registrations are completed accurately and efficiently
2. Respond effectively to patient questions and help patients according to United Family's policies and procedures
3. Assist in the printing of invoices and checkout of patient accounts
4. 5. Assist guests in coordinating with relevant departments to prepare required documentation
6. Assist supervisors/managers with new assignments or additional projects
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