Five-star hotels need to meet the following conditions:

Overall

1. The functions of the hotel are reasonably divided, and the facilities are convenient and safe to use.

2. The indoor and outdoor decoration of the hotel is high-grade, and luxury materials are selected for the building and decoration.

3. The graphic symbols of public information in the hotel conform to the LB/AT111 standard.

4. There is a central air conditioning system.

5. There is a background sound system.

6. There is a computer management system suitable for five-star hotels.

reception hall

1. The reception hall is spacious, luxuriously decorated and well lit.

2. There is a general service desk which is suitable for the hotel's scale and five-star. The general service desk has Chinese and English signs, and reception, inquiry and checkout are set up in different sections, and staff are on duty 24 hours a day.

3. Provide message service, one-time general bill settlement service, credit card service and 24-hour foreign currency exchange service.

4. The front desk provides promotional materials for hotel services, hotel price lists, traffic maps of this city in Chinese and English, national tourist traffic maps, introductions of tourist attractions in this city and the whole country, timetables of various vehicles, newspapers and magazines, etc.

5, can directly accept domestic and international room reservations in 8 hours, and there is a safe that both the hotel and the guests can open at the same time, with a doorman who should receive the staff, a full-time bellboy, a duty manager and a lobby manager.

6. Set up a guest rest place in the non-business area, provide in-store search service and arrange taxi service, and have ramps for disabled people in the lobby and main public areas, equipped with wheelchairs.

7. Services can be provided in at least two foreign languages (English is the necessary language), the switchboard can provide services in at least three foreign languages (English is the necessary language), and all kinds of instructions and services are expressed in both Chinese and English at least.

Rooms

1, there are at least 41 rooms (sets) available for rent, 71% of the rooms (excluding bathrooms and corridors) have an area of not less than 21 square meters, and there are at least 5 luxury suites with rooms for the disabled.

2. The rooms are luxuriously decorated with luxurious upholstered beds, writing desks, wardrobes and hangers, coffee tables, seats, bedside tables, bedside lamps, table lamps, floor lamps, full-length mirrors, luggage racks and other advanced supporting furniture.

3. The floor, wall and ceiling of the bathroom should be decorated with luxurious building materials, with good ventilation facilities, 111/221V power socket, telephone accessory, hair dryer and weight scale. Install advanced toilet. Dresser, bathtub with shower nozzle, shower curtain and drying rope, 24-hour supply of hot and cold water.

4. There are direct dial domestic and international telephones, color TV sets, audio equipment, and a closed-circuit television system. There are no less than 16 broadcast channels, at least 2 self-run programs, and more than two foreign language satellite TV channels, which bring convenience to foreign tourists.

5. There are five-star stationery, which provides turndown service, 24-hour hot and cold drinking water and ice cubes, free tea or coffee, mini-bar in the guest room, 24-hour Chinese and Western breakfast and dinner delivery service.

6. Provide wake-up call service, message service, wet washing of clothes, dry cleaning, ironing and mending service, and provide shoeshine service.

7. Rooms and bathrooms should be cleaned up comprehensively every day, sheets and pillowcases should be replaced every day, and room supplies and consumables should be replenished every day.

Dining

1. There are Chinese restaurants with reasonable layout and luxurious decoration, which can provide at least two kinds of Chinese food.

2. There are western restaurants with reasonable layout and luxurious decoration, with special western kitchens.

3. There is a unique and elegant coffee shop, which can provide buffet breakfast and western-style dinner.

4. There is a small banquet hall and a closed bar.

5. Supervisors, foremen and waiters in restaurants and bars can provide services in English.

6. The cold dish room and pastry room in the kitchen are separated independently, with sufficient air-conditioning equipment, air disinfection facilities in the cold dish room, isolation between the rough machining room and the operation room, sufficient cold storage, facilities for placing temporary garbage and keeping it closed.

The public * * * activity place

1 has enough parking lots, high-quality passenger elevators, luxury car decoration and service elevators.

2. There is a public telephone and a local telephone book.

3. There are separate toilets for men and women.

4. There are shopping malls or supermarkets selling daily necessities, souvenirs, handicrafts and other commodities.

5. There is a business center, which sells stamps, sends letters, handles telegrams, telexes, faxes, photocopies, makes international long-distance calls, consigns domestic luggage, and develops films. Provide typing service.

6, there is an infirmary.

7. Provide ticketing services such as purchasing transportation, movies, and visits.

8. Provide sightseeing service in the city.

9. There are special emergency power supply lines and emergency lighting.

Extended information

Hotel star rating standard:

One-star hotel. The equipment is simple, with two basic functions of food and accommodation, which can meet the simplest travel needs of guests.

two-star hotel. The equipment is general, except for the basic equipment such as guest rooms and restaurants, there are also comprehensive service facilities such as sales department, post and telecommunications, hairdressing, etc. The service quality is good, which belongs to the general travel level and meets the needs of tourists.

three-star hotel. Well-equipped, not only providing accommodation, but also comprehensive service facilities such as meeting room, recreation hall, bar, coffee shop and beauty salon.

four-star hotel. Luxury equipment, comprehensive service facilities, many services, excellent service quality, pay attention to indoor environment art, and provide quality services.

five-star (or four-star luxury) hotel. This is the highest level of tourist hotels. The equipment is very luxurious, and the facilities are more perfect. Besides the luxurious room facilities, the service facilities are complete.