The requirements of the foreman's position, including the specific positions of the various business skills, including a variety of corresponding and ability. (A) have the appropriate operating skills and a certain theoretical basis, analytical ability 1, operating skills, both of which should "achieve the basic required ability and guest satisfaction standards, and efficiency" 2, with a certain management basis (1) how to manage a good efficient, excellent team, need to have a certain theoretical basis, to "know what's going on", to "know what's going on". (1) how to manage a high-efficiency, excellent team, need to have a certain theoretical basis, to "know what" more "know why"; (2) to ensure that the basic quality of service work at the same time to innovate, the need for certain theoretical knowledge; (3) to keep abreast of the times, new knowledge, new technologies, new concepts, new theories, but also need to have certain (3) to keep up with the times, new knowledge, new technologies, new ideas, new theories, also need to have a certain theoretical basis; (4) to be able to meet the growing needs of customers, but also a certain theoretical knowledge. 3, the foreman also want to take part of the time with the staff work together, especially in the service work emergency, the work is not familiar with the work of new employees, etc., is very necessary; sometimes some work, the foreman in person is also necessary, such as the reception of a certain grade of guests, very important and there is no suitable personnel work; often participate in the service work can let the foreman more comprehensive mastery of the actual work, is also a smart and capable performance. Is also smart and capable performance. (ii) Planning and control ability 1. Planning The foreman's plan is to plan daily activities according to the tasks, instructions and requirements issued by the supervisor, combined with the specific internal and external conditions and problems of the business of the team. It includes setting the objectives of the activities, choosing the ways to reach the objectives, specific measures, work steps, time schedule, division of labor and co-ordination of personnel, problem prevention and treatment methods, etc., as well as implementation, inspection and summarization. (See the section on planning in P27.) 1) Plan making (1) Dedicate time to make a plan (2) Gather all the necessary information (3) Let staff assist in making a plan (4) Make a flexible plan (5) Make good use of resources such as staff, equipment and time (6) Evaluate your plan 2) Execute the plan (1) Get everyone to recognize and accept the plan (2) Execute the plan according to the plan (3) Supervise it. 3) Inspect (1) Check the plan (2) Check that the plan is being implemented. (3) check (1) check the implementation of the plan (2) adjust or modify the plan (4) summarize and improve 2, control (1) work standards to achieve control, management by objectives (2) to determine the standard of work should be a little deviation (3) to help members of the performance of the poor to improve (4) to try different ways of working to achieve the goal (5) emphasis on preventing the emergence of problems and errors, improve the service shortcomings and faults in the remedial measures (6) in the department of the Department of (6) operating within the department and team budget (7) out of the problem should pay attention to the priority of priority, in order to facilitate the realization of the goal for the purpose of (3) mastering the art of guiding the activities of subordinates One of the bases of leading subordinate activities is to treat the tasks, instructions and requirements given by the superiors prudently, to make the necessary analysis, and with the team's actual situation, a reasonable distribution of tasks. Basically, we should do: easy things are not belittled, difficult things are not resisted; general things are not slack, important things are not sloppy; daily things are not arbitrary, urgent things are not delayed. Subordinates are willing, happy, daring, courageous, good, and able to cooperate with themselves to complete specific tasks and achieve the planned goals. (D) should be fair and just in dealing with people 1, the work assignment should be reasonable This is not only related to the fairness and justice of the issue, but also on the staff's working mood, sense of cooperation, etc., but also related to the issue of work efficiency, but also affects the quality of service. 2, the handling of the problem to be fair 3, internal competition, rewards and punishments within the team to be fair and equitable, so that everyone is equal before the rules and regulations. (E) good communication and coordination skills 1, good language skills, fluent language, articulate, sense of humor, which is the basis of communication and coordination skills. 2, a certain amount of organization and coordination ability to coordinate the relationship between the departments, scientific and reasonable scheduling, deployment arrangements for the post of the specific work. 3, understanding, persuasion and induction ability to understand the situation, good understanding, multi-induce, persuade, resolve conflicts, so that some problems smooth, proper, compromise and successful solution. 4, adaptability Hotel management and service process at any time there may be some emergencies, the complexity of the customer service, the hotel foreman should be particularly good at figuring out the customer's psychology and needs, improvise to deal with a variety of problems to solve the customer, with all the means to meet the customer's reasonable needs and to achieve customer satisfaction. (F) flexible mind, with certain analysis, judgment ability, can correctly carry out the intention of the leadership 1, in general, the foreman should be in accordance with the arrangement of the work of the superior, because a lot of work is scientific and correct, a lot of work is daily, routine work. 2, special circumstances, should be combined with the actual situation of the team and reception of guests requirements change, under the premise of adhering to the quality of service, flexible grasp, properly adjust the specific operating procedures and norms, creative work, and constantly enrich the team personalized service characteristics and their own management level. (VII) the courage to take responsibility, do not cover up their own mistakes Only people who are brave enough to admit and correct their own mistakes, do not shirk their responsibilities, do not emphasize the objective reasons, in order to continue to learn lessons, accumulate experience, and improve all kinds of work, in order to win the appreciation and support of the staff. (H) the ability to develop and innovate As a hotel foreman, you should dare to think, dare to do, can think, can do, the courage to experiment, dare to innovate. (IX) language and written expression ability to correctly fill out the post of the various business statements, work summaries, training and business and other various plans. (J) management ability to know the hotel's business strategy, grasp market information, costing and cost control, to achieve the hotel's various business objectives. Third, the basic quality requirements of the hotel foreman position 1, moral and ethical qualities of the hotel foreman should have a good hotel ethics and reputation, do not pry into the privacy of the guests, to keep secrets for the guests, not extortion, loyalty to the hotel. 2, sound personality and good psychological quality Steady, decisive, patient, positive, optimistic, upward, generous, active, confident, brave, etc., manifested in good learning ability, good emotional control, with harmonious interpersonal relationships, sound personality and good social adaptability. 3, work conscientiously and responsibly, rigorous style, truthfulness and pragmatism, do not seek self-interest, dare to take risks, the courage to take responsibility for customers, colleagues, subordinates, superiors and their own responsibility. 4, a strong sense of responsibility and dedication 5, flexible reaction and anticipation ability, good at observing and capturing information 6, with people, willing to communicate, sociable, enthusiastic and strong team spirit.
If I am a guest room floor foremanyou have to accept the direct leadership of the guest room manager, and lead the guest room attendants.
What would I do if I were a floor manager?First of all, there must be a generous heart to sympathize with the subordinates, rather than favoring anyone to take into account the trust of the higher-ups, then we have to do in front of the superiors to be smart and capable of doing anything to think in front of the leadership to take the initiative to put forward to the hotel to have a development of the views and suggestions, rather than all day to pat the leader's ass to do things must have their own style of doing things in the subordinates in front of the occasional to pretend to be a fool so that your position can be more stable and appreciate the value of the more quickly. Some in dealing with the problem also do not always according to those store rules to do the so-called kill the chicken to the monkey to see the so-called tantrums should be sent to the right place, not often tantrums, so that over time the staff will think that you only tantrums, but if you start to lose your temper, that is the time that all employees will be afraid of you, and so much more, is that you slowly experience in the work of the
If I am a hotel manager how to write?Hotel Management Your main target is the travelers and your staff is mainly to provide services For managers, you have to remind yourself what our business is and what our business should be when making decisions, and then how to divide your hotel's goals into tasks and assign them to various departments to coordinate their implementation For staff, you have to cultivate a kind of mindset that customers are their food and clothing parents, who pay their salaries and who are their parents, and who are their parents. Food and clothing parents, is to give them the wages of the people, with this idea they will consciously in action to continue to improve For customers, hardware, to be comfortable, like home, everyone will like the place, in addition to the modern people are very lazy, to try to do 360-degree service to customers, such as travel, such as dining, such as a lot of many, software, like treating family members like treating them to remember what your business is, that is them (hopefully), and then how to do it. What is the business is them (I hope this will help you, I wish you success)
If I am a supermarket supervisor, what professional knowledge should I have?You have to understand the merchandise inventory, the merchandise display knowledge you have to understand it, the workflow you have to understand it, the use of goods you have to understand it. The shelf life of the goods and so on you have to understand it.
Request article "If I am a hotel manager" can not Baidu will thank you
As a career, in the modern hotel, catering enterprises play a fairly important role. It is the hotel or catering industry by the general manager entrusted and instead of the general manager to deal with the guests of the hotel, restaurant all the equipment, facilities, personnel, service and other aspects of the complaint, supervise the operation of various departments, coordinate the relationship between the various departments, to ensure that the hotel, restaurant to the normal order
Article, if \ hotel manager, Baidu
As a kind of occupation, in the modern hotel, catering enterprises plays a fairly important role . It is the hotel or catering industry by the general manager entrusted and instead of the general manager to deal with the guests of the hotel, restaurant all the equipment, facilities, personnel, service and other aspects of the complaint, supervise the operation of various departments, coordinate the relationship between the various departments, to ensure that the hotel, restaurant to the normal order
If I am a candidateThis type of article is more focused on the author's imagination space, or on the accumulation of knowledge of the network,
Then the sky is the limit, and Su Shi's scenery in the year linked together, play to their hearts content,
The end, can be connected to the beginning of the beginning and end, so that the first and the end of the tight, tight structure
If I were a teacherIf I were a teacher, every time the sun rises from the east, I would come to the school early. When the students sweetly called me a "good teacher", then, I will return them a kind and amiable smile, so that they feel the teacher's infinite care.
If I were a teacher, when I was in class, if I encountered a student in the desert or in the empty talk, I will not loudly scold him, not to mention his physical punishment. I would use the gentlest tone of voice to educate him, let him realize his own mistakes, and correct those bad habits in time.
If I were a teacher, I would prepare my lessons carefully, use scientific teaching methods, and not let them spend every day in homework, but let them learn more happily, and try to remember better, do better, and use better.
If I were a teacher, I would treat every student well, teach them all my knowledge, and let them soar in the sea of knowledge.
If I were a teacher ......
If I were a teacher, I would make sure that every student could learn happily every day.
Would be dedicated
Not give up on every child
The most important education to be human