First, the main work of the floor attendant is as follows:
1, obey the arrangement of the restaurant foreman, strictly abide by the rules and regulations stipulated by the hotel and the department, complete the tasks assigned by the superior on time and in quality, and feed back the actual information in time;
2. Punch in to work on time every day (below the minister), attend the pre-shift meeting, listen to the meal opening task assigned by the foreman, and understand the important information of the banquet;
3. Be responsible for the cleaning and safety of the dining room environment, furniture, countertops and floors, and the fire prevention and maintenance of furniture and appliances;
4. Be responsible for the pre-meal preparation, arrange the dining room and dining table according to the regulations and requirements, and supplement various items;
5. Understand the recommendation and supply of the kitchen that day, and do a good job in selling dishes and drinks;
6, master the service process and standards, familiar with the correct use and maintenance of various appliances;
7. Meet the first group of distinguished guests in person until the last one is sent away;
7. Get to know the guests' hobbies in advance or as soon as possible, meet the different needs of the guests, establish a good relationship with the guests, and fill in the guest information card timely and accurately;
8. Provide high-quality and efficient service for guests in strict accordance with service work norms and standards when dining;
9. Actively participate in various training activities organized by restaurants to continuously improve service skills;
10, at the end of the meal or shift, do a good job of finishing and handover to reach the basic state before the meal or maintain a consistent level of service to the guests;
1 1. Complete other tasks assigned by superiors.
Second, the floor attendant job requirements:
1, with a positive and optimistic work outlook;
2. Have a rigorous and serious work attitude;
3. Have a hard-working spirit;
4. Have a cheerful and lively work personality;
5. Have a sense of unity and communication;
6. Familiar with related businesses and corresponding prices;
7. Have some relevant work experience;
8. Good health generally requires a health certificate.