First, learn from the good management experience of advanced departments, strengthen internal management, and make internal management finer, better and more standardized. Second, there are still problems with the quality of products fed back by customers, and there are also phenomena such as weak sense of responsibility, insufficient checks, inadequate implementation of company quality management documents, and fear of offending people.
Three, part of the quality inspection personnel business is not comprehensive, product technical standards, technology is not comprehensive.
Fourth, the intensity and effect of inspection are not enough, and the supervision is not enough.
2. How to write the quality inspection work plan for next year?
1, earnestly implement ISO9000 and ISO 13485 quality management system standards, actively assist the production workshop to improve product quality level and reduce quality cost. 2. Analyze the problems in the production process, find out the root causes of the problems, and solve them with reasonable and effective solutions. For nonconforming products, fill in the notice of nonconforming products and work out preventive and corrective measures with workshop director * * * to avoid the recurrence of the same problem and lead to larger batch problems.
3, do a good job of daily quality inspection results statistics, and timely analysis, report to the leadership, to provide a basis for leadership decision-making.
4. Strive for the completion rate of daily inspection of products to reach 100%, especially MLXY cotton trousers, ensure the accuracy rate to reach 100%, and resolutely put an end to cross-coding of its outer packaging bags or goods.
3. How to write the quality inspection work plan for next year?
I. Hotel Quality Inspection Organization The network hotel quality inspection team (hereinafter referred to as the quality inspection team) is composed of a leading group and a working group, which is responsible for inspecting and supervising the service quality and work quality of various departments of the hotel, and putting forward rectification opinions for follow-up assessment.
(1) Leading Group: Team Leader: General Manager. Deputy Head: Deputy General Manager. Team members: chief financial officer, assistant general manager, assistant general manager, manager of quality inspection and training department, and lobby manager.
(II) Working Group: Team Leader: Deputy General Manager. Deputy team leader: manager of quality inspection and training department and lobby manager. Members: Executive Chef, Manager of Engineering Department, Manager of Housekeeping Department, Deputy Director of General Office, Personnel Manager, Manager of Chinese Restaurant, Manager of Western Restaurant and Assistant Manager of Lobby.
Second, the hotel quality inspection project scope
Scope of hotel quality inspection project: project scope.
1, the overall requirements (including the implementation of management systems and norms and the quality of employees).
2. Front office (including switchboard, reservation, check-in, luggage service, wake-up service, checkout, maintenance and sanitation of business center and front office).
3. Rooms (including room service, turndown service, laundry service, mini-bar service, room maintenance and cleaning).
4. Catering (including buffet breakfast service, dinner service, lobby bar service, food delivery service, maintenance and cleaning of catering area).
5. Public * * * and backstage area (including surrounding environment, maintenance of elevator hall in staircase corridor, public * * * toilet and backstage area).
6. Other services (including conference and banquet services, gyms, swimming pools and changing rooms).
Third, the operation mode of hotel quality inspection
Operation mode of hotel quality inspection:
(1) Working Principles of Hotel Quality Inspection Team: Working Principles of Hotel Quality Inspection Team:
principle
1. On the premise of being familiar with the Interpretation of Classification and Evaluation of Tourist Hotels, the personnel participating in quality inspection should objectively carry out quality inspection with a serious and responsible attitude and the principle of seeking truth from facts, referring to the Interpretation of Classification and Evaluation of Tourist Hotels and the employee manuals of other hotel systems, and obey the work arrangements of hotel leaders and quality inspection teams.
2. The questionable events or inconclusive contents in quality inspection shall be truthfully recorded in the quality inspection form, and personal opinions shall be put forward.
3. Record the work of hotel leaders in real time during quality inspection? .
(2) Operation mode of hotel quality inspection:
Operation mode of hotel quality inspection:
1, check regularly once a week, the participants shall be determined by the quality inspection team leader, and a two-week quality inspection report shall be issued; Check once every two months, with the participation of the head of the quality inspection team, the heads of the security department and the engineering department or the personnel designated by the department and relevant personnel, to conduct a comprehensive inspection of the hotel's safety facilities, equipment and maintenance, and designate the personnel of the inspected department to make on-site records and issue quality inspection reports, and then the quality inspection team will make a summary inspection; Spot check once every quarter, invite members of the hotel quality inspection leading group or experts from the industrial and commercial bureau to conduct spot checks on the hotel together with the hotel quality inspection working group, and issue professional reports.
2. During quality inspection, the department shall, in conjunction with the quality inspection working group, send service personnel to the site for inspection.
3. For the problems found in the inspection process, the quality inspection team leader shall designate personnel and the accompanying personnel of the inspected department to make detailed records, so that the inspected department can investigate the causes of the problems.
4. After summarizing the inspection results, the quality inspection team will fill in the quality inspection report for the problems and send it to all departments.
5. The managers of each department fill in the rectification measures and rectification time on the quality inspection report, and sign it for confirmation, and the quality inspection report will be fed back to the quality inspection team.
6. The quality inspection team shall review the results on the rectification plan and quality inspection report, and feed back the results to the quality inspection leading group for review.
7. If the department fails to feedback the results in time or refuses to rectify, handle or repeat the same problem, the quality inspection team will ask the hotel to report it at the regular administrative meeting, and make corresponding economic assessment for the department head as appropriate.
8. Controversial problems in quality inspection should be reported to the leading group of hotel quality inspection for coordination and treatment, and whether to punish them or not as the case may be.
(3) Hotel quality inspection channels:
Hotel quality inspection channels: quality inspection channels: a, direct inspection; B, duty record; C. feedback from other people or departments; D, guest complaints; E, guest opinion form, etc.
4. How to write the quality inspection work plan for next year?
First, face up to your own quality inspection work. Quality inspection is an important part of our work. The quantity and quality of the problems we find in our work will promote the development of the hotel to a certain extent, and it is also an evaluation of our work quality. So we should dare to find problems. Be strict with yourself and set an example; Treat colleagues equally, and then things will be wrong.
Second, learn to find problems.
A. It is certain that there are problems in the daily work of such a big hotel and so many employees, but whether the problems can be discovered by us depends on our work attitude and sense of responsibility. For example, if we go to visit the floor in a formal way, there will be no problem, but if we go there, we can find out what it should look like according to the hotel quality requirements, what is the situation now, and what are the shortcomings compared with the requirements. In addition, we need to increase the number of inspections.
B. Actively participate in customer service work. We have corresponding workflow for all customer service. If a service link is stuck, it means that there is a problem in this place.
C, expand the scope of inspection, "employees will definitely do the work of leadership inspection" tells us from the side that the quality of employees' work depends on the inspection scope of our quality inspectors. If we check everything, then I believe the quality of our employees' work will be improved. For example, we often check the telephone management system, so our employees will not use the hotel phone to make personal calls; We often check the reservation confirmation at the front desk, so the front desk staff will form the habit of reservation confirmation.
D, strengthen the inspection of backstage posts, such as: inspection and tracking of medical records of the engineering department; Check the purchasing timeliness of the purchasing department; Health inspection in the backcourt area of the Security Department.
Third, pay attention to the ways and means of work.
Summing up last year's work, we found that sometimes when checking problems and communicating with departments, there will be a phenomenon of wrangling, and sometimes it also reflects the bad attitude of our quality inspectors. This requires us to keep good evidence and pay attention to the tone of speech. Shoot if you can, and record if you can't. When you encounter something you are not sure about, report it to the leader and let him decide. Pay attention to communication skills with employees, so that employees can realize their problems in time and correct them. In addition, it is necessary to strengthen the study of other post knowledge according to our own situation, and strive to solve all problems in time.
Four, resolutely implement the mandatory provisions of this department.
No rules, no Fiona Fang. Hard and fast rules are just a basic value for us, not the ultimate goal of our work.
Five, can combine the problems found in their own quality inspection, put forward rectification opinions.
5. How to write the quality inspection work plan for next year?
First, through training and daily work accumulation, we have a deeper understanding of quality inspectors. As a quality inspector, we should not only master professional testing knowledge, but also carefully find problems, find problems and solve them. So these four months of on-site quality work have benefited me a lot. Before the inspection, we should learn and understand the building structure drawings, be familiar with the specification atlas, do a good job of supervision, and find and correct the problems existing in the inspection process. Cooperate with the builder to conduct a comprehensive inspection of the product quality, and promptly put forward and correct the problems existing in the product. Follow up and check the whole process of special process to ensure that each process is qualified. Strictly control the quality of products entering the site in each process, and summarize the analysis results afterwards, so as to facilitate the continuous improvement of the work. After work every day, find out the merits of the problems that are easy to appear in the inspection process, and constantly improve the personal professional inspection level; Seriously reflect the quality problems existing in the site and the problems that need to be solved by the leaders.
Second, abide by the rules and regulations, work hard, and constantly improve their literacy.
The professional ethics of love and dedication is the guarantee for the smooth development and ultimate success of every job. During these four months, I can abide by the company's rules and regulations, do my job well, never arrive late and leave early for four months, complete every task with enthusiasm, enthusiasm and seriousness, earnestly perform my post responsibilities, unite my colleagues in daily life and constantly improve team spirit. A book "details determine success or failure" makes me full of pride. A positive and open-minded attitude, a good habit, a plan and timely completion are so important that it ultimately determines a person's success or failure. This book gives me a better understanding of my life. I am eager to make a breakthrough, and I will always remind myself in my future work and life to make my future life more and more exciting.
Third, seriously study the work function and improve the work ability.
According to the current division of work, my main tasks are:
(1) is responsible for the inspection of each working procedure on site;
(2) Participate in the formulation of technical scheme, technical disclosure and construction organization scheme;
(3) Construction progress inspection and other temporary work. Through the above work, I realize that a competent manager should have good language skills, strong organizational and leadership skills, flexible problem-solving skills and effective external communication skills.