1, greet customers and make eye contact;
2, pay attention to the guest's eyes and clothes, always keep a high degree of vigilance;
3. Use alarm systems such as anti-theft mirrors, closed-circuit television and back door clock to pay attention to customers' activities in the store;
4. Ensure that alarm systems such as anti-theft mirror, back room mirror, door clock, call clock and closed-circuit television can be used normally;
5. Always pay attention to the "blind spots" in the store;
6. The back door and cashier cabinet door must be locked, and the doorbell must be opened when there are only 1 employees in the freight yard;
7. Colleagues working in the back room should take the initiative to contact colleagues in the freight yard every 10 minute. When there are more than three guests in the freight yard, colleagues in the back room should come out to help;
8. Every employee must clearly know the telephone numbers of the alarm, police station and manager.
Second, the cashier area security measures
1, familiar with our high-risk goods and high-risk period;
2. Be familiar with the dead angle of the store;
3. Be familiar with our regular customers and strangers, and pay attention to the behavior of strangers;
4. Be familiar with the characteristics and action rules of suspicious personnel;
When customers enter the store, they should make eye contact when they say "Welcome". On the one hand, they show a good attitude, on the other hand, thieves will have a guilty conscience. According to experience, they can judge whether it is suspicious from their eyes.
6. Pay special attention not to the freight yard, but to the shop assistants and wandering guests;
7. Pay special attention to guests wearing long coats and carrying big bags;
8. Pay special attention to inform the back room staff to go out for assistance when many people shop at the same time; Pay attention to the cashier and pay attention to the situation in the store;
9. When there are many people, thieves will take advantage of the clerk's inattention. When there are few people, thieves will take advantage of the negligence of the clerk and be vigilant;
10. When there are several customers in the store at the same time, when one of them asks or urges payment, be wary of thieves committing crimes by distracting the clerk;
1 1. Get familiar with students as soon as possible in the shops where students shop, make friends and improve students' consciousness;
12, don't ignore the vigilance against foreigners;
13, the use of telephone cards and cigarette switching should be taken as key preventive measures; Pay special attention to large-scale shopping, more than 500 yuan needs two people to be present;
14, always look up at work and often say pay attention to the surrounding situation, don't bury yourself in one thing;
15, the thief knows the operation of the store very well and will start when the store receives the goods, so employees should pay attention to the situation in the store when receiving the goods;
16. Anyone who finds anything suspicious should deliver it in person and look at the camera gun to give a warning; Notify nearby shops to pay attention;
17, found smuggled goods leaving the store, resolutely stopped and demanded to pay the bill; Guests who refuse to pay the bill will report to the police; If the thief escapes, he generally does not advocate chasing the road and calling the police;
18, it is forbidden to search, beat and scold thieves and hand them over to the police;
19. Keep the videotape of the familiar faces photographed secretly, call the police when they are found again and provide the videotape to the police;
20, new employees must master the workshop preventive measures before working independently.
2 1, strengthen the contact with the attendant and safety personnel around, and jointly prevent and cure.
Third, the cashier's anti-robbery measures
1. Don't store too much cash in the cash register, but put it in the bag in time (to avoid the greed of thieves);
2. Open the doorbell at night or when only one employee is on duty;
3. Sharp tools such as interface knives should be avoided in places where guests can easily reach them;
When there are few guests at night, try to avoid working at the counter.
5. Close the door after entering and leaving the cashier and the back room;
6. If the situation in the store is abnormal in advance, call the police station to request patrol assistance;
7. In case of suspicious persons or those who enter the store in groups of three or five, employees should cooperate with each other; One person guards the door and pays attention to whether there are suspicious people or vehicles outside the store, while the other person pays attention to the situation inside the store by the checkout counter;
8. If a suspicious person stays in the store for more than 5 minutes and does not leave or stays in the store for more than 1 time, the employee should immediately call the police station to ask for additional patrol officers to help prevent crimes, and then notify the manager;
9. In order to ensure the store to use the telephone more safely and effectively at night, the store calls every half hour from the afternoon of 12 to 6 pm the next day, but the call time cannot exceed 3 minutes.