I think this matter is first of all the store's mistakes, for the customer eating process was hurt, store should be the main responsibility. However, this matter in the follow-up process, customers also did not provide timely proof of relevant medical treatment and related invoices, and the customer directly put forward more than 100,000 yuan of claims, but also lead to things have not been resolved.

News Review:

Shanghai, a netizen reported that he and his friends in the river outside the city to eat grilled fish, grilled fish suddenly exploded resulting in two people all over the body of multiple second-degree burns, finger nerve damage serious. Medical treatment for more than twenty days, the business deliberately delayed and ignored. In response to the riverside outside the city response: at that time is the pot of quail eggs after heating suddenly burst open, customers only scalded a bubble to claim 145,000 yuan.

Grilled fish has now become a favorite cuisine, various cities, have opened a variety of brands of grilled fish restaurant. And two customers in Shanghai in the local Jiangbian city outside the grilled fish restaurant dining process, in front of them in the grilled fish plate suddenly exploded.

Surveillance video from the store shows that the two customers were dining at the restaurant when the fish plate suddenly exploded, and with the explosion, a lot of hot soup and food splashed onto the two customers.

The two customers went to a nearby hospital for treatment immediately after the incident. According to the customer's online statement, many parts of their bodies were scalded by the sudden explosion at that time, and even reached the standard of second-degree burns. At the same time, customers said their nerves in their hands were severely damaged because of the explosion.

The head of the fish restaurant did not offer any compensation or even an apology for more than half a month after the injury. But for this incident, the person in charge of the fish restaurant said that the customer was only burned out of a bubble, but customers are asking for compensation of 145,000 yuan, which makes the person in charge of the fish restaurant unacceptable.

Customers have always been to provide hospital vouchers

After the customer put forward more than 100,000 yuan of compensation, the person in charge of the fish restaurant also said that the customer needs to provide the relevant vouchers, as well as corresponding invoices and other documents to prove. But then these two customers have not been able to provide these documents and proof. The two sides were unable to agree on the amount of compensation and are still negotiating.

In my opinion, this incident is undoubtedly the responsibility of the shopkeeper, who should at least take the main responsibility for the injuries suffered in the course of dining at the restaurant. The two customers also need to provide appropriate evidence and invoices, and can not want to how much compensation on the random lion's share.