hotel management:

hotel management strategy. Hotel industry is an important part of tourism, and it is a sunrise industry with the fastest development and the highest degree of internationalization since China's opening up. This book covers: hotel concept, hotel management foundation, front office service management method, room service and management practice, catering service and practice, recreation center and its service management, hotel marketing management, hotel financial management, hotel human resource management and so on.

management process:

process management is an indispensable module in enterprise information management system, which is used to define and control the basic process of data operation procedures, mainly to manage the data flow between people or between activities when users operate data procedures, and to track all transactions and data activities in the life cycle of a project.

Extended data

Problems of process structure By evaluating the existing process of an enterprise as a whole, the following problems are often found:

1. Poor systematicness of the process: the process lacks overall planning, and the relevant processes that need unified planning are not considered as a whole.

2. Missing key processes: Missing key processes is a common situation, which includes both the process missing caused by not carrying out relevant work and the situation that a certain work is carried out but the corresponding process is not determined. The common example of the former is the lack of process in strategic planning, and the latter can often be found out through careful process combing, so I won't repeat it here.

3. Unclear process subject: generally, there are two situations: one is that the responsible department of a certain process is not clearly defined, and the other is that more than two departments are responsible for an inseparable work, resulting in multi-head management.

4. The connection between processes is not smooth: due to unreasonable design, it is impossible to smoothly enter the next process after one process ends, or the sub-processes involved in the process cannot achieve seamless connection.

5. Too many nodes and too long process: there are many steps and sub-processes in a process, and there are complex dependencies among the steps, which makes it extremely difficult for the process to run smoothly.

6. The waiting time between process nodes is too long: the efficiency of a single node in the process is acceptable, but the waiting time between nodes is too long, which affects the overall efficiency of the process.

7. Too many serial approvals: all items that can be approved in parallel or controlled during or after the event are designed as serial approvals in advance, which leads to the slow operation of the process.

8. High process oscillation: There are many recurring links or sub-processes in the process. For example, in the procurement process of an enterprise, managers and competent leaders of finance, auditing and procurement departments need to review the same content repeatedly for three times in the bidding stage and contract approval stage.