The reception management of catering services includes the following links:

1. Book a hotel.

determine the appropriate dining hotel according to the reception time and attendance, and reserve seats in advance. Pay attention to the number of guests, their identities, dining habits, the specifications of this reception, and the number of people we attended. When booking, we should confirm the dining time, number of people, room size, room details (such as whether there is a sofa reception area, whether there is a separate bathroom, etc.) and the charges (such as whether there is a private room fee, whether there is a discount, etc.). The boss must have a private room with windows and bathrooms for dining, and make a reservation for two more people than the person who told you.

2. Prepare in advance.

inform our participants (including company leaders, other company personnel, drivers, etc.) of the reception time and place in advance, and send a text message. If there is no reply to the text message, call immediately to confirm again. Prepare in advance the drinks that may be used for reception (prepare appropriate white wine or red wine according to the reception occasion and guests' habits), needed gifts, company information, etc.

3. order.

Go to the hotel in advance to check the reserved room condition before eating, and make sure the dishes, drinks and drinks (if you bring your own drinks, you should first agree with the hotel whether to charge). When ordering food, we should consider the number of people present, the reception level, the tastes of guests and leaders (such as whether to eat spicy food or not, whether to eat spicy food, etc.). Generally, about ten people can order four cold dishes, one soup, about ten hot dishes and staple snacks when dining; Five people can order two cold dishes, one soup, five hot dishes and staple snacks.

attention should be paid to the collocation of meat and vegetables (including meat, poultry and seafood), and the collocation of tastes (including spicy and light). The chairman's dietary taboos need attention. Use fishing and serving dishes to upgrade the grade, and generally receive a first dish. Make sure that the table is set before the guests arrive, cold dishes are served first, and tea and drinks are ready.

4. Have a meal.

The receptionist usually arrives at the reception place 41 minutes in advance to make preparations. First, order tea and fruit, and then serve cold dishes. When the guests arrive, go out to meet them, lead them to their seats, and arrange tea. If you need to talk, you can have tea in the rest area first. If you don't need to talk and cold dishes are served, you can invite guests to sit down. When seated, pay attention to the seating of the guest and the host. The host is located in the middle facing the door, and the guests are arranged on both sides of the host's seat. The guests should be accompanied by our staff. Generally, the receptionists sit at the bottom opposite the host.

arrange to pour drinks after sitting, and remind the leaders to propose a toast when everything is ready. During the meal, we should pay attention to grasping the time, ensuring the orderly serving of dishes, leading the watermark and the needs of guests at any time (for example, whether it is necessary to add vegetables and paper towels, etc.), keeping the tableware clean at any time (for example, changing plates and ashtrays in time, etc.), and ensuring the adequate supply of drinks. Check out in advance when the dishes are about to be served. If you can't disturb the guests, you should take the initiative to check out at the cashier. Pay attention to check the dishes and amount, determine the discount, and ask for invoices and bills.

5. seeing the guests off.

before the end of the meal, inform the driver in advance to wait at the designated place. If there are other activities after the meal, we should pay attention to grasp the time and remind the leaders in time. When the guests leave the table, they should check whether all the personal clothes, mobile phones, etc. have been brought together, and bring the unused drinks. If there are any gifts to be sent to the car where the guests are riding. Send the guest to the car, tell the driver the destination and say goodbye to the guest.