It is a work mistake to accidentally dirty the customer's clothes when serving. An apology or compensation according to the value of clothes should be enough. However, it is a crime for customers to throw hot pot on your face, causing disfigurement. It is best to call the police first and then negotiate with the other party to solve the compensation problem. It is best to negotiate well to satisfy both sides; If the customer's compensation amount and negotiation method can't meet your requirements, you can only protect your legitimate rights and interests through legal channels. I think the probability that he agrees to negotiate is still very high, because if he takes legal channels, he may have to bear criminal responsibility.