In this case, consumers should actively defend their rights against the unfair things they encounter. When defending their rights, they can report to the market supervision and management department, or they can defend their rights with the consumer association.

Personally, I think this kind of thing really shouldn't happen in Zhengzhou Haidilao, because when Haidilao explained this matter, it thought it was an employee's operational error, which was a case. Only this one was unqualified. Both the parties and netizens strongly disapproved of this explanation, and thought that such a big store in Zhengzhou Haidilao should take responsibility. This kind of thing should be taken as a positive initiative to admit the mistake and obtain the understanding of the parties.

1. What was the whole story?

things are very simple, but. When the client went to Zhengzhou Haidilao Hot Pot to have dinner with friends, he ordered a beef tripe. When the employee put the beef tripe on the table, the customer thought that the beef tripe menu showed a weight of about 211 grams, but the customer felt that the beef tripe was very small, so he asked the clerk to weigh it. After weighing, the clerk found that the beef tripe was actually only 138 grams. The customer was very dissatisfied with this and asked the store to give a reasonable explanation. However, Haidilao's explanation on this matter was very perfunctory, and the customer did not recognize Haidilao's reply.

second, Haidilao is really not responsible.

Personally, Haidilao, as a well-known brand catering company, is not enough in a hairy belly, which really hurts customers' hearts. Many people choose Haidilao because the brand service and dishes are reassuring, and everyone is willing to pay a high price to eat here. In fact, it is really chilling for Shanghai Haidilao to handle this matter. Without the responsibility of a well-known brand catering company, it is evasive and perfunctory about its own problems.

third, complaints should be reported to the market management and supervision departments and consumer associations.

Personally, I think that Haidilao's unwillingness to admit personal problems and apologize to customers should be reported. Customers can call the Consumer Association to report complaints or report to the local market management and supervision department.