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First, understand the reception work at the front desk, master the cashier business, abide by the company's rules and regulations and employee manuals, obey the instructions of superiors, and cooperate with their superiors. Correct attitude, integrity and professional ethics.

Second, the front desk is the first contact department of hotel guests, and the front desk service directly affects the guests' impression of the hotel, so it is very important to improve the front desk service level.

Dress in accordance with the regulations before taking up the post, and be fresh and tidy; Wear a badge on the left chest; Hair should be combed neatly. The hair of male employees should not exceed the collar and should not leave a beard. Female employees' hair should not go over their shoulders.

Third, stand at work, stand tall, keep a natural and friendly smile, and don't leave at will at any time.

Fourth, be courteous and considerate, be kind to guests, take the initiative to say hello when meeting, use respectful words with clear language norms, and build a mini-themed hotel with the service concept of "smile service, guests first".

Five, carefully carry out the handover work, unclear place should be put forward in time, petty cash shift, before the account is not clear after the account is not answered.

Six, prepare for the shift, carefully check whether the computer, POS machine, printer, calculator, money detector, name card machine, scanner and other equipment work normally, and do a good job of cleaning and maintenance.