The catering industry environment is grim, how to operate, catering department in the hotel under the hotel business contracting program, economic construction as the center, management, up and down, so that the catering department in the catering industry downturn, and contracting tasks, forward, the economic and social benefits, the main work summary: First, the economic indicators: operating income of xxxxx yuan, xxxxx yuan than that of the xxxxx yuan, an increase of xxxxx yuan, growth rate of xx%, operating costs of xxx yuan, xxx yuan than that of the same period, xxx yuan, xxx yuan, rate of xxx%, the economic and social benefits. Growth rate of xx%, operating costs of xxx yuan, compared with the same period of xxx yuan, xxx yuan, rate of xxx%, the integrated gross margin of xxx%, compared with the xxx%, up (or down) xxx%, operating expenses of xxx yuan, compared with the same period of xxx yuan, (or down) xxx yuan, (or down) xxx%, (or down) rate of xxx%, the task of xxx yuan, over xxx yuan, (the quota of the annual task of xxxx million yuan). xxxx million dollars).　　Second, the main work: (a) the hotel business contracting program, incentive distribution system, mobilize the sex of the staff.　　The Food and Beverage Department quota submitted to the hotel's mission of 3.8 million yuan, than the xxx million yuan, up xx million yuan, an increase of xx%. The task, the Ministry of Food and Beverage has developed an internal management program and efficiency wage distribution program, and positions, technology, skills, labor intensity, etc., the economic indicators are broken down to the various points, approved by the turnover of each sub, the amount of output, the amount of costs, gross profit margins, month by month accounting, over the amount of commission, energy-saving plus awards, reflecting the tasks and benefits of the principle of wage linkage to the advantages of their respective, can find ways to operate, mobilize the Employee's sex. Per capita monthly income of xxxx yuan, than the same period of xxxx yuan, xxxx yuan, a growth rate of xxxx%.　　(ii) standardized management. Relationship, comprehensive reception capacity.　　1. sound management organization, by the catering department, sub-manager of the quality management, the role of both division of labor, and collaboration, from top to bottom, layer by layer management system, one level to one level, on the management of the effectiveness of the rewards and penalties, the overall quality of the management of the management of the management of the work of the more.　　2. Catering Department's meeting system. Meetings include year-end summary meeting, quarterly summary meeting, monthly business analysis meeting, weekly meeting, daily review meeting, before and after the shift meeting, financial supervision and audit meeting, health and safety inspection report meeting, etc., the system, the quality of the meeting, instructions.　　3. The system of supervising the supply of the product estimate. Maximize the bottom of the estimated clear varieties, each sub-product supply work, every day, morning, afternoon and evening city check the product supply estimated clear situation, the city of the estimated clear varieties set up a special thin record, to the sub-check verification and verification, and require signatures of the management staff, in order to share the responsibility. After the system, the original Lei each city to assess the clear five or six dishes has been the history of the current product supply situation has been standardized.　　4. Relationship. Hotel division of labor fine, many links, a work, depends on the cooperation between the weekly meeting repeatedly emphasized that the problem, between the blame, prevarication, to dare to admit mistakes, more than the other side of the merits,, greatly out of touch with the not.　　5. Comprehensive reception capacity. The service standardization, the quality of the product, so that the reception capacity greatly. In the association banquets, cocktail parties, banquets, buffets, conference meals reception, but also senior and major companies, hotels, type of banquet reception, such as reception of a number of foreign presidents, heads of state, prime ministers and missions, domestic ministries and commissions, governors, commanders, military chiefs, mayors and so on; March 18 night city reception banquets, wedding feasts, such as ordering **** 165 seats, opening to Leiyi day ordering the total number of the highest number of seats; September 29 night, reception of wedding feasts, wedding feasts and other orders***165 seats, opening to Leiyi day orders highest number of seats; September 29 night, reception of wedding feasts, wedding feasts, wedding feasts and so on; September 29 night, reception of wedding feasts, wedding feasts and so on. The evening of September 29th, the reception of the wedding *** 75 seats, the highest record of the total number of seats in the history of pure wedding. Beautiful environment, price, taste delicious, first-class service, so that guests are happy and Lei Lei, satisfaction and return.　　(C) to develop business, the development of income channels, business income.　　In the catering industry recession, business is difficult to do the situation, the Ministry of Food and Beverage often market research, do business analysis, and boldly try to pay, wise decision-making, take the road of business. The opening of six business projects: self-service Chinese food, buffet hot pot, seafood, you can click, friendship nightclub, the Millennium old turtle hot pot city, restaurant chain (in preparation).　　Associated activities, Food and Beverage Department and Rooms Department, Sauna Center, Tea House, business; such as guests with accommodation card consumption can enjoy 15% discount, sauna center to send meals to the Tea House aroma tea points.　　Promotion activities eight times, the California perch for one dollar each, the VIP room without minimum consumption, special dishes, 15 yuan per section of food home. Quality Service Month, Civilization and Courtesy Month, and Sales Prize Campaign. Sales Department and Production Department, market consumption needs, monthly new dishes, point 18. Millennium old turtle soup and other new dishes *** more than 200, operating income of more than 100 million yuan, a series of hotel business activities, the popularity, the economic and social benefits.　　(D) full public relations, more repeat customers.　　Food and Beverage Department to public relations a work Lei grasp, the size of the meeting, often instill public relations awareness and knowledge. Sales Department staff to the floor in the peak field of communication with customers, food orders, in order to solicit different valuable advice. On holidays, to the relationship with the telephone greetings, gifts such as Mid-Autumn Festival mooncakes, delivery of calendars, send New Year's cards and so on. Everyone's, catering department overall public relations, repeat customers than in previous years.　　(E) staff efficiency awareness, cost control, cost savings.　　Catering Department often emphasize cost control, the nature of cost savings, the staff's awareness of the benefits, and require employees to pay the action. System, responsibility, according to the * system to control the "cost expenditure regulations", "receiving, paying, storage system", "plug the loophole system", "use of the system", "office supplies system", "goods requisition system", "financial audit audit system", "cashier management system" and so on. All the employees have developed the habit of saving, open and close the water valve, oil valve, gas valve, electric valve, waste, stop. Food and beverage department, supply department manager market research, market prices, the purchase price. October's thousand-year-old turtle soup, the original Lei is a complete set of semi-finished goods, in order to reduce costs, after Lei into the turtle, cooking, nearly two months Lei, cost savings of more than 30,000 yuan.　　(F) political ideological work, economic benefits.　　Catering Department of the role of party organizations and trade union organizations, employees, stimulate emotions,. 1. Organize staff to participate in the 97 years of Yangcheng excellent chef, excellent waiter technology competition, to participate in the hotel athletic games, calligraphy competitions, skills competitions, chess competitions, table tennis matches and so on. Participate in the hotel to help the poor and needy donation activities, learning the Three Character Classic activities, learning English 50 activities. In the competition activities, all of them, in the hotel's athletic games, won six gold medals, three silver medals.　　2. This civilization and courtesy month skills knowledge quiz competition, dance, karaoke and other recreational activities 9 times, 1 spring tour, 13 visits to study, 5 type of symposiums, women's meetings 2 times, 6 home visits, visit the sick 20 times.　　Activities, so that the staff love the hotel, unity and strong collective, staff morality, picking up money 8 times, the staff team is stable, the flow is small, the average monthly turnover of about 5 people.　　(G) labor system and training system, staff quality.　　(1) labor system, the Ministry of Food and Beverage recruitment of new employees, eligible, merit-based, do not meet the conditions, all rejected, no mercy, the quality of recruitment. The quality of recruiting, between the staff, digging talent, team, repeated inspections, the promotion of 6 ministers, foreman 8 people. To violate the provisions of the hotel staff, education-based, for repeated offenders, the punishment of dismissal, **** punishment of 11 employees. The sex of labor, staff quality is high, work greatly.　　2. Training system. So that the training received the expected, catering department of the training to be purposeful, practical, sexual ideas. The establishment of the training, and then developed a training program, theory and phase, to the old with the new, phased training. For example, monthly management training, safety and health training; weekly promotional training, service knowledge, service skills training. Then four, assessment, sales manuals, service knowledge, skills, consulting service norms, knowledge of hotel management, quality of output, promotional knowledge, 50 sentences of English, polite language, safety and health knowledge and other training up to 200. (H) food hygiene, safety and fire prevention.　　1. food hygiene, sound food hygiene post responsibility system, set up a health inspection team, each sub-sanitation responsibility, the development of a daily inspection, weekly evaluation, monthly summary of the system, the red flag competition activities, the hygiene of a good point of reward, poor hygiene points deductions. All the staff, not due to food spoilage caused by poisoning accidents, provincial and municipal tourism star hotel annual review and national inspection.　　2. safety and fire prevention work, the establishment of safety and fire prevention, each sub-safety and fire prevention responsibility, safety, prevention-oriented approach, the development of safety and fire prevention system, safety and fire prevention measures, each floor is equipped with gas masks, organize staff to watch fire prevention video, and fire prevention equipment hands-on training. The production department cleans the fume pipe and maintains the equipment. Ground Curry Department to check the integrity of gas stoves, the measures, the work of the catering department and the safety of property, in order to Lei did not have any fire accidents. (IX) star standard, hardware supporting facilities, beautify the environment, stabilize the customer base, the business atmosphere.　　Facilities total investment of more than 300 million yuan, mainly: the second floor of the East Hall of the transformation, the second floor of the South and North Hall decoration, the fifth floor corridors, restroom decoration, the opening of the Friendship Nightclub, the Millennium Old Turtle Hot Pot City equipment purchases, etc., the perfect matching of services and facilities, attracting a lot of repeat customers.　　Third, the problem: 1. Product quality is sometimes stable, slow food.　　2. The service quality of the hall surface is also high.　　3. Theft prevention work is still doing poorly, theft.　　Fourth, the next year's vision: 1. The quality of the product, to create ten signature dishes.　　2. Friendship nightclub, the Millennium Old Turtle hot pot city business.　　3. Standardize the management of the overall management of enterprises and service quality.　　4. The opening of a chain of food and beverage outlets. Work plan: Now the hotel is the implementation of the plan management, the requirements of each department at the end of each month to submit a departmental work plan for the next month, the next month head to submit a report on the implementation of the plan, since the implementation of this measure, and has achieved good results, the management of the departments of the work of the attitude and enthusiasm have been mobilized. However, there are still submitted to the plan is not standardized, not on time phenomenon. The main reason for this is not clear about the concept of the plan? The characteristics of the plan? Plan to develop the requirements? What are the types of plans and plan writing requirements. As a hotel manager at any level, will write a work plan is a basic requirement.

I, the concept of planning

Planning is the first step of the hotel work process. Plan refers to a specific period of time will be carried out in advance of the work of the organization and layout of the process. Everything beforehand, not beforehand is wasted. No matter how big or small, there should be a prior arrangement, if it is estimated that something will probably happen suddenly, there should be a pre-analysis and judgment and emergency preparedness. Of course, big things have a big plan, this plan is often also to form the text; some small things may not be embodied in the form of text, perhaps in the minds of hotel managers exist enough. But in any case, the plan is an essential step in the process of hotel work.

Hotel plan means that hotel managers plan in advance what to do, how to do and who to do. Specifically, the hotel plan should consider 3 important issues. First, what we want to do, and for whom? Second, what goals we want to achieve? Third, how are we managing the activities of the organization to achieve the stated goals? The answers to these questions will set the course for all future activities of the hotel. Therefore, it is the first and most important job of the hotel manager to make good plans for the hotel. The plan can be comprehensive and rational organization of all other work, it should be said that there is no management without the plan.

Hotel plans have the following benefits:

Planning will force managers to make a comprehensive thinking, to help managers choose a more effective management program, the plan also provides guidance and evaluation of subordinates work and hotel business performance

standards and basis.

In fact, not to do the plan is to choose chaos, not to implement the plan management is to implement crisis management.

Second, the characteristics of the plan

The hotel plan is responsible for the development and implementation of the hotel managers. Therefore, we can analyze and grasp the hotel from the point of view of the different management to the different types of plans and characteristics.

1, upper management

that is, the hotel group president and hotel general manager to develop a comprehensive and long-term plan for the development of the hotel. Due to the external environment involved, including legal changes, social trends, government policies, economic development, international relations and the number and characteristics of guest demand, it is difficult to predict, so this type of strategic plan has uncertainty and need to be constantly adjusted.

2, middle management

That is, department managers should be provided by the upper management of the hotel's overall objectives and policies as a guide to the development of the department's business action plan. Middle-level plans are mainly related to internal affairs, and thus the uncertainty of the plan is greatly reduced. These types of plans are also long-term and creative in nature. At a minimum, middle managers should develop a month-long work plan for their department.

3, low-level managers

that is, supervisors have to make plans. Their planning period is shorter, more specialized and specific content. This level of the plan is often in the clientele or the task is established in the case of the operational plan, which includes the staff work schedule and staff division of labor and work requirements. Lower level managers are expected to develop at least a week-long plan.

Three, the requirements of the plan

A good hotel plan should include six aspects: objectives, measures, implementation time, responsible person, budget, evaluation and control.

To develop a good hotel plan, but also need to pay attention to the following aspects:

First, the plan must be written down. This will make people more thoughtful in making plans, but also can always remind managers to try to achieve it, easy to communicate in all staff, and can be used as a standard for work checking.

Second, the plan must be understood and accepted. To let everyone know, because the plan is everyone's action goals and programs.

Third, the goals of the plan should be feasible so that they can be motivating; and they should be challenging so that they can be realized only through continuous efforts. This will be instructive.

Fourth, the period of implementation should be stipulated, otherwise, it will not produce a sense of urgent responsibility. In addition, the time specified for the goal to be realized must be consistent with the employee's work time and time interested in the goal.

Fourth, the hotel work of the plan type

The hotel work of the plan is based on the superior layout of the task, the goal as the basis for the development of a specific arrangement for the superior of the various decisions.

From the temporality of the plan, there are long-term planning and recent plans. And as far as the managers' work plan is concerned, it is generally a recent plan.

From the content of the plan, there is the completion of the economic indicators plan, marketing activities to carry out plans, business plans and management plans. As managers often make plans, generally for business and management work plan. From the characteristics of the plan performance points, or a comprehensive work plan - often reflected in the completion of the target plan, or a special work plan.

A completion of the target plan

And is divided into the completion of the task target plan and a certain stage of the work level should be achieved target plan. Completion of the target plan can generally be regarded as a comprehensive work plan.

For example, the superiors asked the Chinese restaurant turnover should reach 800,000 yuan a month. As a Chinese restaurant supervisor should be for the completion of the monthly turnover of the task indicators to make plans. Here may be involved in all kinds of resources

arrangements, may also be involved in how to carry out marketing activities, may also be involved in how to improve the quality of work in order to facilitate the promotion, how to mobilize staff motivation and other measures to arrange, and may even be required to solve the problem of the higher-ups and the other departments with the content of the work, and so on.

Then again, a room department manager in order to make the subordinates of each employee in half a year can achieve a high level of skill level, the development of technical level of the standard plan, which for the existing actual situation of each employee to make a specific project training practice arrangements, twinning and mutual learning arrangements and section of the assessment and evaluation of the overall time schedule.

Special work plan

such as a department to develop in the middle of a month to receive a large team of work plan, the marketing department to develop the reception of a V.I.P. guests of the work plan, a restaurant to develop a large-scale song and dance dinner for a meeting of the plan. These plans will generally reflect the manpower arrangements, material resources, financial budgets, time to determine the flow of information and so on, and may reflect the work procedures, collaboration requirements and other projects, but also to achieve the results of the work to make specific requirements.

Re-example, the front office department in order to make the subordinate staff to further improve the level of English, the development of a period of special training programs for employees in English, the Ministry of Engineering has developed a comprehensive overhaul of the air-conditioning and refrigeration system plan, the Ministry of Marketing has developed a new sales network and visits to the new and old customers plan, are also part of the special work plan.

Fifth, the writing requirements of the plan

As I said earlier, managers to solve a problem, to complete a superior to the

The task should be "plan" this step. For the more important, more complex work should have a written form of the plan, so that the implementation of the rules to follow, but also to facilitate the implementation of the relevant personnel check. Form the text of the plan structure is generally:

A title, that is, the name of the program. Requirements for the title is accurate, clear theme.

Two preamble, that is, the development of this plan for the sake of the guiding ideology, the requirements of the door to the point, the language is simple.

Three body, which is the main part of the plan. Including:

Plan to achieve the goal, work requirements, work priorities, measures, methods, steps, time arrangements, manpower arrangements. This part focuses on:

-- what to do (What);

-- where to do (Where);

-- When to do it and when to finish it (When);

--Who to do it (Who);

--How to do it and what the result should be (How).

This part of the requirements to write a clear and specific, quantitative indicators can be quantified as far as possible; clear lines, clearly expressed; for the time schedule, manpower arrangements, information transfer work, methods, action steps, work progress, the results of the standard, etc., as far as possible to write exhaustive, can not be ambiguous; can be used as far as possible to use the table should be used.

In short, the main content of the requirements to write a detailed, thoughtful, clear, specific, which can help the realization of the plan.