x year I store personnel department work in the hotel under the correct leadership of the leadership of the hotel to adhere to the "respect, understanding of the difficulties of forge ahead, * * * * to create a brilliant" important idea as the guidance of the General Manager of the x y implement the guiding spirit of the hotel's work in the x year. Guidance to thoroughly implement the x total in x year hotel work in the spirit of guidance in the personnel work is increasingly heavy hotel management standards have increased significantly under the new form of the department and the hotel through the efforts of all staff *** with the basic completion of the expected work objectives and achieved certain results.

First, attendance management

x year in accordance with the instructions of the General Secretary of the Personnel Department of the attendance management of the implementation of the fingerprint attendance and paper card attendance method combined to do a good job of tracking and inspection of the daily attendance card of the staff of various departments in a timely manner to check the anomalies found in the feedback to the departments and timely and proactive communication with the departments and the feedback work. Attendance management has been greatly improved and achieved a very good effect. However, in the attendance management has made some achievements at the same time there are also some problems departmental attendance management is more chaotic management of departmental staff attendance management management is not strict on the violation of the attendance system of the staff's treatment is not timely, not strict these problems will be in the year x as the Ministry of Personnel to improve the management of attendance as a key task of the Ministry of Personnel will be in the year x to increase the strengthening of the supervision of the attendance of the various departments to strictly implement the relevant hotel Attendance system will never condone and indulge in behavior that violates the attendance system.

Second, file management

The management of all kinds of hotel files is an important and complicated work of the Personnel Department, meticulous work. Personnel Department on the basis of the original file on the various types of fine categorization. From the employee's entry to each part of the information in detail to the whole strictly according to the departmental positions to organize, number, archive. In all types of files stored in the management of a more scientific subdivision and the number of the library so that the management of all types of files gradually reached a convenient to find convenient to find at a glance to improve the efficiency of file management and the quality of the work to avoid the lack of items to solve the phenomenon of littering all types of files to make the management of a more standardized and systematized.

Third, the establishment of hotel rules and regulations

x year Personnel Department for the actual situation of the hotel formulated a series of rules and regulations, and gradually standardize the hotel management, so that the hotel human resources to follow the work of all the rules and regulations, the formation of the "by the system of management by the system to do things" of a good mechanism. x year Personnel Department will strengthen the management of the hotel to ensure that the hotel's human resource management. Personnel Department will strengthen the various departments of the system of learning and implementation of the strength of the system as soon as possible to make the system and management and staff integration.

Fourth, the establishment of the Ministry of Personnel corporate culture

Personnel Department in x years in accordance with the instructions of the x General completed the hotel's corporate culture of the initial establishment of the hotel's guiding ideology of "respect, understanding and hard work," in-depth, but also makes the hotel staff in their own quality and cultivation has greatly improved. And the cultivation of the hotel staff in their own qualities have greatly improved.

V. Analysis of the current situation of human resources in x years

Position distribution: as of x years x months x hotel employees x people, the proportion of the hotel's functional staff for the proportion of x, the proportion of business personnel for the proportion of x, the proportion of the first-line service positions for the proportion of x.

VI. p>

(a) Recruitment channels and costs.

1. On-site recruitment.

This year's recruitment effect is not obvious late mainly used the network recruitment and distribution of flyers in the form of recruitment x year will be used flyers, on-site job fairs, recruitment publicity advertisements, employee recommendations and other forms of strengthening recruitment efforts.

2, newspaper recruitment.

This year **** carried out x times the newspaper recruitment mainly for the hotel shortage of management personnel and service personnel in addition to the newspaper, the hotel also did the corresponding publicity work.

3, network recruitment.

This year, we used the x-net recruitment using a few months to find that the recruitment of grass-roots positions is more suitable for the personnel is also more stable.

4, internal staff introduction.

x years through the introduction of internal staff, there are employees to work in my hotel, x years will also increase the introduction of internal staff to do a good job of publicity.

(ii) training.

The hotel x the second half of the year mainly carried out the following training work:

Middle and senior management x people; functional departments x people; business department x people; front-line positions x people.

1. Firefighting knowledge training and drills.

x year x month hotel organized by the Ministry of Personnel led by the Security Department for the hotel catering and guest rooms Department of the two departments of the majority of personnel held a large-scale fire training and fire drills through the organization of training and learning to improve the fire safety awareness of the staff to master a certain degree of self-help knowledge of the staff in the work of self-checking the awareness of a certain degree has also improved.

2, service skills, service etiquette training.

x month personnel department organized a number of rooms, catering department of service etiquette, grooming, service skills and other related professional knowledge of the training makes the rooms and catering department in the quality of service to improve.

VII, salary inventory

1, salary structure adjustment. x year the hotel industry overall salary level rose x month the hotel according to the actual wage changes in society on the hotel salary adjustment for each position rose to x.

2, internal and external salary survey to adjust the salary system to improve the competitiveness of the salary. Salary competitiveness. Based on the need to enhance the competitive advantage of the hotel salary is in order to balance the process of enterprise development in the personnel career satisfaction personnel department in the hotel leadership of the work of the deployment will be in the second half of x x months to start a period of x months of salary information survey and analysis.

Part II 2021 hotel personnel work summary

x year, my hotel personnel department, under the correct leadership of the hotel leadership, adhere to the "people-oriented" important ideas as a guide, in-depth implementation of the x general in the x annual hotel work report instructions. x annual hotel work report of the spirit of the instructions, in the personnel work is increasingly heavy, the hotel management standards have increased significantly under the new form, through the department of all staff **** with the efforts, has achieved certain results.

First, in-depth study, and constantly enhance the implementation of conscientiousness and initiative.

A comprehensive analysis of the situation inside and outside the hotel in the region and even the province, a scientific summary of the basic experience of the hotel opened x years, and further clarified the personnel management, resource development, survival and competition in the "people-oriented" fundamental requirements, put forward the "talent rule store, talent for survival". The goal of "survival with talent", the hotel personnel work to make the deployment of our hotel in the new century, the new section of the personnel work of the program of action.

x total report after the end of the Department with the Office of the General seriously organized the departments to study, to help the departments to formulate a timely study of the views. Especially in this department has taken the form of centralized learning, individual self-study, etc., in the original study, on the basis of preliminary understanding, the Department organized a small learning experience exchange meeting, *** with the outlook Kang total in the report on the work of the personnel portrayed the beautiful vision. All colleagues in the Ministry of Human Resources to further stimulate the enthusiasm for work and enterprising spirit, to fully complete the work of the task provides a strong spiritual impetus to promote the work of the Ministry of Human Resources comprehensive, healthy and balanced development.

Second, strengthen the personnel policy publicity, so that "customers, employees" to achieve qualitative unity.

Propaganda work is an important part of the construction of social and spiritual civilization, and strengthen the hotel staff personnel policy propaganda, is to improve the management personnel, ordinary employees of the competitive awareness of the hotel for the hotel, "the level of the people to let the competent, mediocre," the employment mechanism to the smooth and healthy development, has a strong practical significance. Practical significance. Hotel to employee satisfaction, guest satisfaction, owner satisfaction as a criterion, to asset management and capital management combined with the rate of return than to make the hotel has a broader development prospects, all of which are inseparable from the employment policy. Years ago, the hotel first put forward a slogan "customers, employees".

Some people logically point out its contradictions, that there is only one, and there can not be two, perhaps in formal logic, it violates the laws of logic. The juxtaposition of the two, that our hotel on the operation, management of different perspectives, from the hotel's service object, of course, to the customer's needs as the object, it is the bit, from the management, in the first place is the staff. Employees are the hotel is stable to the bottom-up valuable assets, only employees, to "staff" is possible to create "customers", employees are the foundation, the customer is the staff to show, is the result of the staff to create.

In this year, we widely publicized, advocating "customers, employees" juxtaposition exists, and adopted the "people of its own" principle of employment, fully mobilize the enthusiasm of employees, a large limit to stimulate the potential of employees. A can do things, never let two people to complete, make full use of the "rather lack than abundance" principle, so that the hotel staff team is more and more neat, the quality of staff has improved substantially. In terms of employment, the Department of my wide-open road, recruiting capable people, before only using the phenomenon of people shorter than themselves, in this year, this way of employment has been completely eliminated, in the work of people and people, we have established a good interpersonal working atmosphere, open up the channels of information provided by the staff to the management to alleviate the staff's work pressure and unhappiness, and increase the sense of participation of the staff.

In this year, we reasonably use the "logistics, front office, customer" the relationship between the three, advocating "logistics for the front service, Ms. service for Mr. service, Mr. service for Mr." to improve the status of employees. Establish the staff in the service process of self-confidence, and advocate "the guest is always right, the guest is a friend, not God, the vanity to the guests," etc., we do the above favorable publicity to the staff, so that the "customers, staff" to achieve qualitative The company's business is to provide the best possible service to our customers.

Third, the key service links, service quality and then improve the project to achieve new results.

In order to ensure that the service quality of key service links to meet the hotel standards, the Ministry of Human Resources comprehensively implemented in the hotel to improve the quality of service again, the beginning of this year, especially at the end of the quarter, the Ministry of Human Resources for the hotel staff of the reality of the quality of service, and then visited several large hotels in the vicinity, so as to determine the "manners and courtesy to improve the project", "food", "food", "food", "food", "food", "food" and "food". Project" "food hygiene and then improve the project" "work efficiency and then improve the project", the three projects in the hotel leadership attention, active participation of all staff, has achieved good results.

Courtesy and politeness is the core of the quality of hotel services, a hotel lacks advanced and perfect equipment, certainly can not become a first-class hotel, but if there are modern equipment and can not provide quality service, then the opulent, complete supporting facilities can only be as good as nothing, in the case of the same conditions of the equipment, the service has become the decisive factor in the hotel's competitive win, and the hotel to improve the quality of service, we can not help but talk about the quality of service. To improve the quality of service, we can not not pay attention to courtesy and politeness.

Part III 2021 hotel personnel work summary

20XX x month x day I formally transferred from the hotel sales department to the administration of the personnel department work, although the time is not long, but in the takeover of the work, in the general manager of the correct guidance and careful help, the work is gradually on the right track. From unfamiliar with the hotel's administrative work to gradually familiar and clear, not only learned a lot, but also experienced a lot, now on the work of the last few months to do a self-summary:

First, personnel

As of x x months x, x quarter of the hotel **** new employees x people, leaving the staff x people. Currently **** there are in the number of x people, the number of job shortages x people, respectively, the head of the catering department, waiters, greeters, front office reception, lobby assistant manager x each. For the hotel personnel recruitment, using a combination of internal and external recruitment. Among them, external recruitment through four channels, one is to use the hotel electronic screen scrolling broadcast recruitment information throughout the day, the second is to use the hotel outside the spray-painted advertisements throughout the year to recruit, the third is to use the network platform in the x various portals to publish the recruitment information, the fourth is to use the hotel staff's existing network of resources to publicize the recruitment of multi-channel, omni-directional for the hotel to stock up on manpower.

Second, the construction of corporate culture

In order to better publicize the hotel, enhance the hotel's visibility and reputation, after the Spring Festival, there are arrangements and plans to start preparing for the hotel's website matters, to the reasonable design of the entire page and the content planning, as small as the hotel to the collection of all the information, the work in the step-by-step completion and implementation. The final realization of the website content and the staff world column content synchronization update, not only to all employees to show the hotel's cultural construction, but also for employees to provide a commendation of good deeds of the release of the platform, really make the staff in a kind of culture in the acceptance of the same values of ****.

Third, training

Training is a visionary investment, it is not like the chef to make a dish that can immediately produce benefits, it needs to continue to work hard. Administration Department after the Spring Festival, began to strengthen the hotel staff training efforts. Training organized by the Department of Administration and the internal training of various departments to carry out a combination of modes. New staff induction to break the previous traditional training methods, the use of slides + explanation of the teaching method, the classroom atmosphere is active, the effect is obvious, the staff reflect good. For the hotel's existing management problems, the Administration Department targeted collection of training materials, regularly organize the hotel management staff to participate in the weekly Friday's "professional managers management practices" training courses. Through training, aims to comprehensively enhance the service consciousness of all practitioners, service skills and management personnel management level.

Fourth, file management

The hotel's various archival materials are valuable resources and wealth of the hotel. With the development of the hotel's operations, the number and types of archival materials are also increasing. Administrative Department will be all the information unified categorization, and then subdivided, the sound paper file information classification, sub-departments, sub-office and not in the service of the personnel were bagged, so that one person a bag, to facilitate the records can be found to check. At the same time, a variety of rules and regulations, the department's training materials to do paper and electronic files synchronized to achieve permanent information is not lost, permanent archives. In addition, in conjunction with the actual work, Jianli sound some closely related to the work of the rules and regulations, such as: the departments of energy conservation management system, the hotel management system of regular meetings, the hotel emergency plan for emergencies and so on. The system will effectively serve the work.

V. Attendance management

As the saying goes, there are no rules. From the hotel began to implement the fingerprint punch card, the departments from top to bottom, up to the general manager, down to the grass-roots waiters are seriously implement and comply with the rules and regulations of attendance, and will be issued by the Group's attendance system and the employee's salary is really linked. Thus, the management of employees' attendance is more standardized and institutionalized. For the attendance of special unusual circumstances, such as fingerprint card machine failure, the administrative department is responsible for monitoring and random check departmental attendance, truly everyone consciously abide by the discipline of commuting.