According to the objectives of food service and service protocols, service quality information is collected through inspections, quantitative sampling, statistical reports, and listening to customers.

1. Smile, say hello, and preferably repeat the guest's name.

2, take the initiative to approach the guests, but keep a proper distance.

3. Be subtle, calm and not pushy under any circumstances.

4, when encountering guest complaints, to listen with an open mind. It is best to ask them to fill out a guest opinion form. If the facts prove that the service staff is wrong, should immediately apologize to the guests and correct.

5, in the event that the guests put forward unreasonable requirements or guests wrong, only to explain to the guests to understand, shall not require guests to admit fault, insist on reflecting the "guests are always right".

6, to understand the different psychological characteristics of people from all walks of life, to provide targeted services.

7, in time, the way to facilitate guests everywhere, and in the details of the effort, so that guests feel thoughtful service.