Hotel managers should have the basic skills 1, with integrity, perseverance character and dedication, responsible professional ethics and teamwork spirit; 2, with good basic professional knowledge and self-learning ability, enterprising and innovative consciousness; 3, master the modern service concepts, understanding of the development trend of the modern service industry; 4, familiar with the hotel front office, guest rooms, food and beverage, recreation and other departmental business knowledge; 5, familiar with the development policies and regulations of the hotel industry; 6, familiar with the management and basic service capacity of the hotel, guest rooms, catering, recreation, exhibitions and so on. Familiar with China's hotel industry development guidelines, policies and regulations; 6, with the hotel's front office, guest rooms, catering, recreation, exhibitions and other management and basic service capabilities; 7, with strong computer operation, written expression, interpersonal communication skills and a certain degree of professional foreign language skills. Hotel managers should have the basic qualities: 1, as a hotel manager to be loyal to the cause they are engaged in, full of passion for their work, full of confidence, to lead by example, strict discipline. Managers must have a good code of ethics and professional style; better business quality, physical quality and working ability. To rigorous work attitude; exemplary character and behavior and noble charisma infections affect the subordinates, so that you have trust. Compliance. A great man said: "the power of example is unlimited". Where others are required to do a good job, the first thing they have to do, do a good job, in order to become a subordinate example of school imitation. 2, managers should have advanced management awareness; scientific incentive concepts and fair and honest, clear distinction between rewards and punishment of the management tools; honor and shame, not to forgive from the prestige, the words have faith in the style of the person. Management is the "management of people governing"; management is a minority of people to coordinate and direct the activities of the majority of people to achieve the goal of any one person alone behavior can not be achieved. Management not only to "manage", "good", but also need to "reasonable", the so-called "reasonable" is to have a clear system, norms, standards. The so-called "reasonable" is to have a clear system, norms, standards, basis; to be fair and just. Hotel to meet the needs of guests developed by the comprehensive quality management standards system, operating procedures, rules and regulations is "reasonable", to treat people have to have the corresponding system to constraints, to management. The so-called: "no rules, no square". In the daily management activities, the implementation of the system must be serious, strict; to have the courage; to reward and punish clearly; timely fulfillment; fair treatment, and perseverance. 3, moving with emotion, with ****, understanding of the subordinates, and actively improve the relationship with the subordinates, and make friends, do confidant, is one of the more effective means of day-to-day management of the hotel. Called "emotional management". Hotel managers should be strict requirements for subordinates, but can not be superior, superior, not to press people with power. At any time, the supervisor and subordinate personality is always equal. Should be mutual respect; mutual understanding; mutual cooperation. In dealing with problems, thinking differently is a very effective way. Only to improve the relationship between each other, subordinates will be truly meaningful with the management, obedience management.