Personalized staff and personalized service

Everyone around us is pursuing individuality. There is no doubt that personalized goods are more and more popular with consumers. We live in an era of individuality, and everyone actively shows their individuality to others and demands that this individuality be respected. The same is true for hotels. The competitiveness between hotels is largely reflected in how to recognize and respect the personality of catering to guests. The so-called personalized service is to emphasize two-way communication, actively seek change, multi-directional service, cater to the personality of guests, and provide differentiated services.

Every guest in the hotel has a different personality, so the specific requirements for service are also different. Hotel service personnel should quickly grasp the personality characteristics of different guests, provide the required services, improve the satisfaction of guests, and thus win repeat customers for the hotel. Here are some concrete examples to illustrate. One day, a guest came to the hotel lobby, all dressed in red, even the small bag was red. After the guest checked in and went out to do something, Xiaoyan, the attendant at the front desk, immediately informed the housekeeping department to change all the curtains and other supplies in the guest room into red. Two hours later, the guest walked into the room, found this arrangement, excitedly thanked the waiter, and said that he would often stay in It' Hotel in the future.

this dramatic personalized service has won loyal customers for the hotel. When we admire the win-win situation brought by this personal attention service to guests and hotels, we will feel the waiter at the front desk. Every hotel manager hopes that there will be more employees like this meticulous service in our hotel.

employees with sound personality can always maintain vigorous energy, continuous creativity, enthusiasm and initiative, because if you want to provide personalized service to guests, you must first have a sound personality; Employees with sound personality will always think of how to appeal to their guests. On the other hand, employees with sound personality may be more attractive to customers and more conducive to cultivating loyal customers than employees without prominent personality. Maybe one day, the guests will come back to your hotel not because of your hotel, but because of this personalized employee.

Yes, personalized service needs personalized employees, and personal attention service needs employees who can communicate face-to-face with guests and provide caring services. One-on-one service between waiters and guests requires employees to vote for the guests.

everyone around us is pursuing individuality. There is no doubt that personalized goods are more and more popular with consumers. We live in an era of individuality, and everyone actively shows their individuality to others and demands that this individuality be respected.