The main work of the personnel department is around the hotel management. Through recruitment, employment, selection, deployment, mobility, assessment, rewards and punishments, wages and benefits, labor insurance, labor dispute handling and other management activities, it seeks the scientific combination of people and things and the close combination of people. Improve the overall quality of employees, optimize the team structure, fully mobilize the enthusiasm and creativity of employees, and maximize the work efficiency of employees. Provide catering and accommodation services for employees. The human resources department has a staff canteen and a staff dormitory.

Security department (security department)

The security department is the competent department for the personal and property safety of hotels and guests, and is responsible for the public security and fire safety of the whole hotel. Formulate the hotel's safety rules and regulations and security work plan, do a good job in safety prevention, and prevent all kinds of criminal cases, public security incidents and fire incidents. The hotel's fire-fighting facilities mainly include: smoke alarm, automatic sprinkler system, fire hydrant, fire shutter door and various fire-fighting equipment. The hotel fire alarm telephone number is 1999, and the fire department has security guards to patrol 24 hours to ensure the life and property safety of hotel guests and employees.

housekeeping department

The butler department is the main responsibility of the hotel, which is responsible for the washing and ironing of the hotel's linen supplies, staff uniforms and guest clothes, as well as the cleaning and beautification of the hotel's public places.

Purchasing department (purchasing department)

The purchasing department is the material supply department of the hotel, responsible for the material distribution of the whole hotel and providing all-round material support for the operation of the hotel.

Engineering department (engineering department)

The engineering department is the competent department of hotel facilities and equipment. In order to provide good facilities and equipment for the hotel, effective energy control, power supply, operation and maintenance are carried out for the equipment and facilities.

Marketing Department (Sales &; Marketing department)

The responsibility of the marketing department is to assist the hotel to make a marketing plan and ensure its correct implementation. Including determining the target market of the enterprise, stipulating the sales policy and strategy, and implementing and executing the established policy.

Public relations department

The public relations department is responsible for receiving VIP guests, pre-dinner guests and guests of various meetings, assisting in dunning, establishing good relations with the outside media, and being responsible for the hotel's external publicity planning.

housekeeping department

Housekeeping department is one of the main business departments of the hotel, and the level of room service reflects the service level and management level of the hotel. The management of housekeeping department is directly related to the overall reputation and management effect of the hotel, and it is the top priority in the hotel management process. The main function of housekeeping department is to provide comfortable rooms and security for guests. The work of housekeeping department directly affects the overall reputation and service image of the hotel.

administration department

The front office is the business department of the hotel with room service as the center, which is responsible for implementing the hotel's operation plan and directly providing various customer services. The front desk is the nerve center of the hotel and the bridge between the hotel and the guests.

The front office consists of four sub-departments: main service desk (information, reception and reservation), luggage office, business (ticketing) center and switchboard. Through a series of business processes and service links at the front desk, guests can arrive at the hotel smoothly and enjoy the efficient and high-quality services provided by the hotel during their stay.

food and beverage department

The main function of hotel catering is to provide guests with various dishes and comfortable dining environment and services.

Entertainment department (entertainment department)

Recreation department is a comprehensive business department to meet the needs of guests for entertainment, fitness and bodybuilding. The Recreation Department is responsible for swimming pools, nightclubs, game halls, saunas, beauty salons and gymnasiums.

Accounting department.

The finance department is the department that carries out cost accounting, material management, cost control, financial management and accounting for the hotel. It has a cashier team and is responsible for the settlement and collection of various expenses of guests in the hotel. Computer management system is an important symbol of modern hotel management. The computer system is responsible for processing and analyzing various financial data and information of the hotel. Hotel computer system has been widely used in financial accounting, material management, business statistics, cost analysis and automatic settlement. The finance department consists of cashier group, warehouse group, cost control group and accounts receivable group.

If it is a foreign hotel, there should be a reception department for foreign guests.