Housekeeping Department

(1) Quality control system of Housekeeping Department:

1. Establish inspection system:

(1) Attendant's self-inspection: The waiter should check the completeness of room equipment, cleanliness of environment and arrangement of articles before finishing the room and handing it over to the superior for inspection;

(2), the foreman rounds: the morning shift foreman should check every room and ensure the quality is qualified. In view of the heavy workload of the foreman, he is required to conduct a general survey of all rooms, vacant rooms and VIP rooms, and conduct spot checks on the living rooms. The foreman is the first pass after the waiter's self-examination, and it is also the last birth pass. The responsibility is great, so the foreman should have a high sense of responsibility;

(3) Spot check by the supervisor: The supervisor must carefully check all VIP rooms and spot check the guest rooms in addition to ensuring that dozens of rooms are randomly checked every day. The supervisor passed the rounds. Provide valuable information for the improvement and adjustment of management, the implementation of staff training and the planning of personnel transfer;

(4) Manager's rounds: Housekeeping manager can strengthen contact with grass-roots staff through rounds, and get to know more about guests' opinions, so as to provide basis for improving management and service. The housekeeping manager shall regularly check the condition of guest room furniture and equipment every year;

2. Standards for checking rooms:

(1) When checking rooms, you should regularly walk around the rooms, from the ceiling to every corner of the ground. If problems are found, they should be recorded and solved in time to prevent delays and omissions;

(2) Daily inspection standard:

A: Room:

A. Door: the door lock is in good condition, the safety indication chart is in good condition, the do not disturb sign and the menu are in good condition, and the safety keys, anti-theft eyes and handles are in good condition with no stains on the front and back;

B. Walls and ceilings: no spots, no cobwebs, no paint falling off, no wallpaper sticking up, etc.

C. dado and footstone: clean and intact;

D. Carpet: clean, free of spots, smoke marks, paper scraps, etc.

e. Bed: the bedspread is clean, the paving method is correct, there is no garbage under the bed, and the mattress is turned over on schedule;

F. Hard furniture: clean and bright, with no scratches and correct position;

g. soft furniture: free from dust, traces and sundries;

H. Drawer: clean, flexible and free to use, and the handle is intact;

e. telephone: normal function, no dust, no trace, clear signs and no peculiar smell on the microphone;

F. Mirror and bookcase: the frame is dust-free, the mirror surface is bright and the position is correct;

g. lamps and lanterns: the light bulb is clean, the function is normal, the hood is clean and the use is normal;

H. trash can: clean and in good condition;

I. TV: it is used normally, and the channel should be set in the central one, with the volume turned down and the picture and sound effects are better;

J. wall cabinets: the number and variety of clothes hangers are correct, clean and free from contamination, and the doors, cabinets bottom, cabinets walls and grids are clean and intact;

K. Windows: clean and bright, with clean windowsill and window cabinet and flexible opening;

L. Curtains: clean, intact and easy to use;

m. air conditioning: the filter screen is clean, operating normally, and the temperature control meets the requirements;

n. Bar: clean and odorless, with complete items;

O. Guest articles: the quantity and variety are correct, in good condition and in accordance with the specifications;

B: bathroom:

a. door: the front and back sides are clean and in good condition;

B. Wall surface: clean and free from stains;

C. ceiling: clean and intact;

D. floor: clean and dust-free, hairless, and the joints are intact;

e. Bathtub: the inside and outside are clean, the chrome-plated parts are clean and bright, the soap tub is clean, the bath tub plug, shower, drain valve and water pipe switch are clean and intact, the seams are clean and spotless, the shower curtain is clean and intact, the shower curtain buttons are complete, and the clothesline can be used freely;

F. Washballs and dressing tables: clean, bright chrome-plated parts, normal use of water valves, clear mirrors and intact lamps;

g. Toilet: clean inside and outside, in good use condition, without damage and smooth flushing;

H. Exhaust fan: clean, normal operation, low noise and no peculiar smell in the room;

i. Guest goods: complete in variety and quantity and in good condition.

(2) housekeeping department safety management system:

1. Pay attention to fire prevention and theft prevention. If you find any abnormal situation or smell, you must immediately find and deal with it and report it to the relevant department

in time to effectively eliminate fire hazards;

carefully check all areas to eliminate unsafe hidden dangers and ensure the safety of hotel and guests' lives and property;

2. If anyone or anything suspicious or illegal is found, it shall be reported to the security department leader in time;

3. Don't play with the guest's children. If you find the guest's children playing with water, fire and electricity, you should discourage them to avoid accidents.

4. relatives, friends or irrelevant personnel are not allowed to be brought into the workplace, and guests are not allowed to stay in the duty room or dormitory;

5. In case of accidents, the manager on duty and relevant departments should be informed as appropriate, and signs should be added to protect the site and warn the personnel not to enter the dangerous area;

6. Keep calm in case of fire, and don't panic. You should seek the assistance of colleagues nearby, notify the telephone switchboard and fire center in time, clearly state the fire location, burning materials, hot situation, my name and work number, and report to the general manager and relevant personnel;

7. Under safe conditions, try to control the fire by using the nearest fire extinguishing equipment. If the fire spreads out of control, you must help guide the guests to evacuate from the fire escape and stairs, and do not take the elevator;

8. Obey the general manager or the manager's instructions, and spare no effort to protect the hotel property and the life safety of the guests, so as to ensure the normal operation of the hotel business.

9. Without approval, employees are not allowed to spread or provide confidential information about the hotel to the outside world, and all relevant documents and materials of the hotel are not allowed to be handed over to irrelevant personnel. If there is any inquiry, the inquirer can be asked to go to the general manager's office or relevant departments.

11. Stick to your post and don't do anything unrelated to your job.

There are comprehensive reference materials here, including the job responsibilities and workflow of other departments. I hope it will help you!

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