The assistant manager in the lobby of the hotel is the central link to collect guests' opinions and handle guests' complaints, and is the coordinator of problems. The following is a summary of my work, for your reference only! Summary of the annual work of the assistant manager of the hotel lobby-

XX was an extraordinary year for the hotel. Since the hotel was restructured, the front office has actively cooperated with the marketing department to receive various meetings of different types and sizes, most notably the meeting reception in Jinghe Street. The successful reception of the meeting was unanimously recognized by the leaders of Jinghe Street, and the hard work of the employees who always paid off eventually brought successful results. However, although we have gained some reception experience from the meeting reception, there are still some shortcomings and the service is passive. In view of this situation, we will sum up the rich experience in the future work reception, learn from each other's strong points, make the future reception work better and more standardized, and build our own brand.

The season of the year lies in spring, and the day is in the morning. According to the changes in the development of the hotel industry, some preferential activities have been launched in cooperation with the Housing Department in the off-season of housing. In addition to the price concessions, guests will be given free fruits, provided that the guests with a price of more than RMB 151, followed by those who have stayed for more than RMB 111 for more than 8 times, will be given a free day at the next check-in, provided that they have the same certificate, so as to attract more repeat customers and let the guests come again. These preferential activities have been unanimously recognized by the guests, and at the same time, the hotel has gained certain economic benefits and achieved an increase in popularity.

The front office is the sales window of the hotel. In the promotion of house prices, especially, let the receptionist master certain sales skills. How can we sell our services? This requires our receptionists to master certain skills in the promotion, and proceed in the order from high to low in price. However, we are often still lacking in this respect, and we are not aware of the importance of our work. When guests come, we just introduce and sell them mechanically. This is far from enough, even in software services, it is not very flexible and active. Therefore, it is the top priority of the work to let receptionists learn to sell, so that they can sell the best products of the hotel to the guests, while making them happy to accept them. This is a skill that will be implemented as a key point in future work.

according to the work observation in the past year, from the bellboy to the front desk reception post, the service lacks the initiative and enthusiasm of hotel employees. The most basic thing is that guests don't greet, ask and leave. It is the mistake that should not be made the most. Of course, some employees do better. In the future work. As the front office staff, they should be smiling, polite, enthusiastic, thoughtful and highly responsible according to the training standards to win more repeat customers.

Hotel employees change frequently, and fresh blood is always added from time to time. There are more new receptionists this year, and the new employees after training have different business knowledge and their own quality standards. In this case, according to the needs of work, the receptionist and bellboy are trained in business knowledge and skills operation once and for all. Its purpose is to firmly establish staff work, deepen business knowledge and carry out work better.

The assistant manager in the lobby of the hotel is the central link to collect guests' opinions and handle guests' complaints, and is the coordinator of the problem, in order to better understand and collect the favorable information of the guests. The assistant manager of the lobby visits the guest rooms from time to time every day, mainly by telephone and door-to-door, and actively adopts and solves some opinions and suggestions fed back by the guests, laying a foundation for the good development of the hotel in the future.

After studying Golden Key Service, due to my lack of professional knowledge about Golden Key, I failed to give full play to the personalized service of Golden Key in my work, and I failed to develop the Golden Key team well in this hotel. In the next year's work as a key to maximize it. Summary of the annual work of the assistant manager of the hotel lobby II

After I returned from studying abroad, I started my work. I studied advanced hotel management abroad, so the first thing I want to find is of course hotel management, which is my own specialty and I don't need an internship. This is a good job for myself. Finally, after many interviews, I found a good job.

Now I have worked in * * Hotel, one of the best hotels in xx, for 9 months, and I have become a foreign assistant manager, leading three other foreign trainees to provide the best service for Chinese and foreign guests, especially foreign guests.

The main purpose of my job is to provide good feelings and comfortable service for Chinese and foreign guests coming to the * * Hotel.

Usually, we have two foreign employees working together, so that we can ensure that one can stay in the lobby while helping the guests. We mainly work for the front office, but in fact, our work also involves the sales department and the western restaurant. In order to improve the current level of foreign service, the hotel management has arranged two ways for us to work-direct face-to-face service and indirect service.

direct face-to-face service: including all the face-to-face links from the guest to the store until the guest leaves the store. We help our guests check in and introduce ourselves to them so that we can try our best to meet their needs. In addition to these procedures, we regularly chat with guests in lobby bars and western restaurants. All we do is to find out the shortcomings and problems in service as soon as possible, so that we can correct and improve them in time. We believe that this effective way will not let us wait for complaints from guests or guests have any reason not to stay in our hotel.

indirect service: this is our task and preparation in the back office. For example, at Christmas, we give the sales staff some new ideas like hotel Christmas decoration; For another example, we train employees in western restaurants in English and explain the habits of westerners to them. Because we have noticed that all these can help solve many problems caused by the lack of good communication in the past.

one of our goals is to provide personalized service to our guests. We want to give all our guests a unique and personalized way to meet all his or her needs and wishes. The database system of our hotel records the detailed information of all the guests and establishes a guest history file for each guest. We also record the personalized information of the guests obtained from the contact with the guests into the hotel database system. Thus, the database of our hotel can be continuously enriched with the arrival of every guest, and then we can provide better service to every repeat customer.

We talked too much about the details of our work, because the hotel gave us an excellent working environment and living environment, which made us devote ourselves to our work with energy and enthusiasm. My work and life in * * Hotel is not only full of challenges, but also very interesting and meaningful. The management of the hotel also takes care of our spare time. We are often invited to participate in various activities organized by hotels.

The year's work is over, but I have been making continuous progress. Although what I learned while studying abroad is very practical, I still need more practice. This is what I have always wanted and this is my progress. Although the speed of progress is fast or slow, the process of progress is the most enjoyable. The essence of life is progress, and I like this state very much. I will continue to work hard in the next year!