1. The seller refuses to refund after receiving the returned goods:
(1) If there is no reason to return your products for seven days, and the goods are in the deterioration period, you can get in touch with the store online and ask the other party to return them. If the other party does not return the goods, it can inform the other party of its illegal behavior and force the other party to fulfill the obligation of returning the goods.
(2) If the goods purchased by consumers harm the legitimate rights and interests of consumers, consumers can negotiate with the operators first. If negotiation fails, you can report to the Consumers Association for mediation. If mediation fails, they can bring a lawsuit to the relevant people's court to safeguard their rights.
If the merchant refuses to return the goods within the return period, you can call 123 15 to report and complain directly to the merchant. Keep all documents, chat records, consumption records and other materials as evidence before reporting.
(3) However, it should be noted that if the reason for returning goods is unreasonable, which affects the secondary sales, the merchant has the right to refuse to return goods and refund, and even if the customer service of the application platform is involved, the return and refund service cannot be carried out.
Two. Interim measures for seven-day unreasonable return of online shopping;
essay
The seller of online goods shall fulfill the obligation of returning goods for seven days without reason according to law.
The online trading platform provider shall guide and urge the online commodity sellers on the platform to fulfill the obligation of returning goods for seven days without reason, conduct supervision and inspection, and provide technical support.
Article 4 Whether consumers' right to return goods for seven days without reason or sellers' obligation to return goods for seven days without reason, they should follow the principles of fairness, honesty and credit, and abide by business ethics.
Article 5 Online commodity sellers are encouraged to make unreasonable return promises that are more beneficial to consumers than these measures.
Article 6
The following goods are not subject to the seven-day unreasonable return rule:
(1) Commodities ordered by consumers;
(2) Fresh and perishable commodities;
(3) Digital commodities such as audio-visual products and computer software downloaded or unpacked by consumers online;
(4) newspaper delivery.
If you have not applied for a refund, please apply for a refund first; If you have applied for a refund, please pay attention to the timeout of the refund and modify the refund agreement in time to avoid the refund closing. If the amount is relatively large, you should keep your own transfer record and the contact information of the payee, and take a screenshot to inform the seller. If you don't refund, you may take legal measures.