Responsibilities of Front Office Service Supervisor

1. Implement the sales strategy and plan of the Food and Beverage Department, report to the restaurant manager, and report directly to the front office service foreman.

2. Be responsible for the daily management work such as the interview for the recruitment of waiters and the training, deployment and attendance of employees in this department, pay close attention to the implementation of the hotel's standardized management service standards, and take the establishment of standardized management order as their important duty.

3. Be responsible for organizing publicity, planning, public relations and sales in this area.

4. Be familiar with customer files, get to know the situation of customers to the maximum extent, solicit customers' opinions and give feedback to the manager and relevant departments in time.

5. Handle guest complaints in a timely manner, carefully find out the reasons, implement the responsibilities, and establish a guest complaint handling file.

6. Establish the idea of taking guests as the center, and carefully coordinate the relationship between backstage, service and security, so as to promote the smooth development of each work.

7. Pay attention to strictly control the consumption and loss of materials, practise economy and reduce waste.

8. Educate and supervise the staff of this department to seriously implement safety measures to prevent all accidents.

9. Complete other tasks assigned by the manager and deputy manager.