Haidilao has always taken good service as its enterprise purpose. Under normal circumstances, few businesses are willing to have conflicts with customers, let alone fight with each other. In a Haidilao hot pot restaurant in Ningbo, there was an incident in which employees and customers fought with each other.

After the incident was exposed, many netizens paid attention to it. From the video, we can see that two workers dressed as Haidilao waiters scuffled with another man in front of the hot pot restaurant. Later, according to the client, the man in the video is the ex-husband of a waitress in the store. Because of the family chores between them, the man came to the waitress, and they had a quarrel, and then the man fought with him. Another male employee in the store stepped forward to dissuade him, but instead wrestled with the man. Finally, the male employee subdued the troubled man. At present, the local police have arrested the person involved and the case is still under investigation.

I should remind everyone here that if there is something to discuss, don't fight if you don't agree. And family conflicts should not be solved in public places, which not only affects the dining experience of other customers, but also causes some confusion to the public order. And like similar events, many businesses should install cameras to prove themselves. For example, the incident of employees and customers fighting in Haidilao, if there is no camera and monitoring to prove it, it is easy to be biased by online rumors. This protective measure is very necessary for businesses.

for consumers, if there is a fight in the restaurant while eating out, the experience is very bad, and at the same time, it also reduces the evaluation of the restaurant. Many netizens said that they did not believe that employees of Haidilao would be rough, because their brand is famous for its special care. Such a thing happened because the employee didn't like the behavior of the troublemaker, but no matter how it is a service industry, it can't solve the problem in this uncivilized way, and it is even more undesirable to use violence against violence.