Writing a summary is a process to help people in their past work, learn from it and improve their abilities. The following is the "Hotel Head Waiter annual work summary 511 Words 2121" compiled by me for your reference only. Welcome to read it. Annual work summary, the head waiter of the hotel, 511 words 2121

A year has passed in a blink of an eye. In this year, with the concerted efforts of all the hotel staff, we successfully completed all the tasks and vigorously promoted the brand and continuously expanded the social influence of the hotel. On this occasion, it is necessary to review and summarize the work, achievements, experience and shortcomings of the past year, so as to foster strengths and avoid weaknesses, strive for progress, and strive to achieve better results in the new year.

I. Management

Hire a manager to clear up the business ideas. The hotel hired a professional management team to settle in and made corresponding adjustments to the hotel's management methods and concepts, which became the key point for the hotel's business performance to improve. Introduce local employees and broaden the influence of the hotel. Through the vigorous publicity of local employees and years of work experience, the hotel's external work has been greatly improved.

internal personnel integration, to achieve the best of people. Through the' part-time job of marketing manager and restaurant manager, the marketing efforts can be effectively enhanced; The engineering department will assign special personnel to ensure that the engineering problems are solved in time; The manager of housekeeping department is a manager with professional knowledge to improve the quality of room service and unify the service process.

the municipal evaluation of three-star hotels was successfully completed. The hotel has carried out business training, goods purchase, system improvement and other work around the evaluation of Samsung. With the hard work of all staff, the hotel has basically reached the standard of three-star hotels and been recognized by evaluation experts.

2. Other aspects

Improve product quality. First of all, we launched five bowls of seats that are widely loved by xx people, and made great efforts on the quality of other dishes, which improved compared with last year. Secondly, a large number of guest rooms are purchased to meet the needs of guests and realize humanized service. Improve service. Cultivate employees' awareness of opening their mouths, adopt guests' opinions reasonably and solve problems pertinently, so as to make xx service the focus of foreign competition. Optimize procurement methods and reduce costs. This year, various items were compared and purchased through online shopping, and qualified products were purchased through lower prices.

Improve employee benefits and benefits. The per capita wage increased by about xxx yuan compared with the previous year; Use bonuses, holiday dinners and small items to improve employees' welfare and care about employees' lives. Conduct training. Training is the eternal theme of the hotel. This year, the hotel organized hotel awareness training, fire fighting training, practical training of service skills, etc., and constantly strengthened the work skills of employees in various positions by taking big classes, dividing departments and going out to study.

Third, shortcomings

The tourist market is unscientific, and the proportion of large-scale receptions is low; Service management is not up to standard and service awareness is not strong; Various preferential activities have not received the expected results. The team lacks cohesion and execution; The ability of managers needs to be improved, and the management methods are not good; Upload and release work is not in place. Personnel mobility is large; Lack of service skills; Lack of staff culture construction.

IV. Work Objectives

The executive ability of middle-level personnel determines the hotel's operation ability. The hotel will continue to send middle-level personnel from the department to go out for exchanges and study, cut off their work inertia ideologically and strengthen their executive ability. We will continue to innovate in the quality and marketing of dishes, so that people who have dishes have no me and people have me. The marketing department puts forward sales methods based on the development progress of the southern district and the actual situation at this stage, and strives for a new breakthrough in turnover. Based on the service standards and processes of three-star hotels, the staff services and processes are further unified, and at the same time, valuable opinions and suggestions from employees and guests are absorbed, and efforts are made on humanized services.

led by the administration department, the staff with relevant professional skills will be trained in service awareness and skills; Publicize hotel-related systems and concepts through centralized learning, and clarify job responsibilities. Excavate new ways to increase income, and rationally use backyard venues to regulate parking fee collection; Based on the current situation of large hotel expenses, we will continue to promote energy conservation and emission reduction, and strengthen employees' awareness of saving. Implement the hotel's issues about signing relatively fixed labor contracts with some employees and purchasing insurance; While the hotel's performance has increased, it has improved in staff meals, holiday welfare distribution, and various cultural activities.

Achievements are affirmation of the past, new challenges have come, and we are full of joy of harvest, which is full of hope and inspiring. When the wind is good, just sail and sail; We have a long way to go, but we still need to make bold progress. Let's unify our thinking, strengthen our confidence, unite and struggle, make persistent efforts, break through difficulties, make new achievements and create greater glories in the new year with more high-spirited fighting spirit and more solid style! Hotel foreman annual work summary 511 words 2121 II

Hotel foreman is not a strange job for me, but xx is a brand-new working environment for me. As a hotel foreman, his role is to connect the preceding with the following and coordinate the left and right. We are faced with complicated and trivial routine work every day. The following is a summary of my personal work.

1. Daily management work

In the new working environment, almost all work starts from scratch. It is my primary task to straighten out the working relationship as soon as possible and integrate into the new working environment. Strive to cooperate with the supervisor to do a good job in floor management, in line with the principle of seeking truth from facts, so that the situation is issued and reported. The conference reception task of our hotel is relatively heavy. Last year, we received many important guests of xx. However, due to the frequent shortage of room service personnel for various reasons, it requires us to strengthen our work consciousness, pay attention to speeding up the pace of work, improve work efficiency, and strive to be comprehensive and accurately avoid omissions and errors.

Second, strengthen self-study and improve business level

Although my position is only a foreman, there is still a certain distance to be excellent, so I always dare not take it lightly, learn from books, leaders and colleagues, so I feel that I have made some progress in the past year, and I have further improved and guaranteed my management ability, coordination ability and problem solving.

III. Problems

Over the past year, I have been able to carry out my work seriously, but there are still some problems and shortcomings, which are mainly manifested in: after all, I have only been working in xx for more than a year, and I have been groping for a lot of work while doing it, so that I can't work with ease, and my work efficiency needs to be further improved. Some work is not detailed enough, such as ward rounds, facilities, equipment and health inspection. My theoretical level is not too high.

iv. Work plan for the next year

Actively and seriously cooperate with the supervisor to do a good job in the daily management of the floor. Strengthen learning, expand knowledge, learn from the advantages and disadvantages of the same industry, flexibly apply their own practical work, and optimize the quality of work. Strengthen the inspection and maintenance of facilities and equipment to give guests a sense of harmony and comfort during use. Teach some new employees and waiters with irregular operation hands-on to improve their professional level. The daily sanitary quality of guest rooms should be strictly controlled, and the planned sanitation should be arranged reasonably. Strengthen the inspection of energy saving, usually tell the waiter more about the awareness of energy saving, and strive to achieve the second inspection into the room.

in the following days, I will try my best to correct my shortcomings, develop my advantages, strive for greater achievements and create greater value for the hotel. Hotel foreman annual work summary 511 words 2121 three

It's almost a year since he entered xx Hotel in a blink of an eye, from land reclamation, trial operation to opening operation. In this year's work, I would like to thank leaders at all levels and colleagues for their guidance and concern. Let me learn a lot of valuable things, so that I can constantly improve myself in my usual work and improve my ability to do things. In this year, through their unremitting efforts, they were recognized by the leaders and completed a role change.

As a head waiter in the X building of the catering department, I also entered a brand-new working environment, in a new environment. All the work will start from scratch, and many things will be explored while doing, so as to be comfortable in the work. I know that I am playing a connecting link and coordinating the left and right. What I do every day is also trivial work. It is my important task to straighten out the relationship as soon as possible and put it into my work. It is my duty to fully cooperate with the daily work of the supervisor, which requires us to have a strong sense of work, a correct attitude towards work, a fast work efficiency and comprehensive efforts. The reception on the 25th floor is generally an important vip reception, and we must not make any mistakes in the service process. This requires us to do it in all aspects, think of any problems that can arise, and always be strict with ourselves. In order to serve the meal smoothly, we must make full preparations before meals, and often check it several times. When guests eat, the floor and the back hall should cooperate closely, and the speed of serving is also very particular. We will attach great importance to every reception, and record the leaders' dining habits and preferences for dishes when they are in a hurry after dinner, so as to facilitate targeted service at the next meal. Our service is embodied in humanized service, and we should strive for perfection to create a feeling of being at home for our guests. I have less experience now, and there are still many things waiting for me to learn. Sometimes mistakes will inevitably occur in my work, and I will take warning from the problems that arise. If I want to achieve good results, I must do it on my own feet and redouble my efforts and efforts. I always believe that it is better to speak by strength than by luck.

The smooth development of the usual work is inseparable from the concern of the hotel leaders and the support of colleagues. The hotel is a big family, and its achievements are achieved through the concerted efforts of everyone. A new starting point in the new year, past achievements will become history, and I will make persistent efforts in my future work, and I will work hard to set new goals for myself. I believe in myself, and I will go all out to do what I want to achieve, even if I don't succeed, I won't regret it. Hotel foreman annual work summary 511 words 2121 four

Time flies, time flies! I grew up for another year with the steady pace of xx International Hotel. Xx is like a big family, which brings together our group of people with lofty ideals to sweat together! We work together and unite as one, hoping to make xx welcome a redder spring in the new year! Work can only be changed back to progress through continuous efforts and summary. As a grass-roots manager of xx Housekeeping Department, I should do my own work summary and plan well, so as to recognize the new development direction and accept fresh and scientific development ideas. The following is the work summary and plan for the whole year:

1. Do everything in the work according to the standardized procedures. At present, with the injection of new employees in our department, it is inevitable that there will be such episodes in our work. The root of these problems is basically that we have not followed the working procedures, so we should strengthen the training of new employees. As a grass-roots management foreman, we should also give them on-site supervision and guidance to ensure that every newcomer can work independently after mastering the work skills. So as to avoid mistakes in daily work leading to customer complaints and affecting service quality and company benefits.

2. Communicate the work arranged by the superior to the subordinate correctly and quickly, and do a good job of inspection. It seems that this is a very simple and easy job to complete, but there are often problems in the process of implementation. As a foreman, bridging the work between superiors and subordinates is the key to team unity and improving work efficiency.

3. Maintenance of hotel facilities and equipment. Hotel facilities and equipment are all physical objects, which will be damaged and aged in different degrees, man-made or non-man-made. Therefore, all kinds of furniture and tools should be regularly checked and effectively maintained in normal work. Supervise the maintenance facilities and equipment that are not in our department, such as the care and replacement of fire extinguishers, and cooperate closely with other departments.

4. retain repeat customers and long private rooms and develop new customers.

(1) Strengthen the visit to the guests and summarize their opinions.

(2) Improve the service quality and provide some personalized services to make guests feel at home.

(3) Close contact and cooperation with the front desk. If rooms are needed, they can respond accurately and quickly.

5. Resource saving. You can try to recycle the remaining daily necessities used by customers as cleaning supplies, and turn off the lights and turn on the lights regularly, saving resources for the company and saving money for our employees!

6. The improvement of business and theory is the improvement of comprehensive ability. I will spare time to learn some theoretical knowledge and gradually improve my ability and quality. Finally, I wish our hotel, a harmonious family, will be more United and love each other in the new year, and write a brand-new chapter in xx together!