Staff Training Summary Part I
Since I joined the work of _ _ _ Electric Power Bureau, I have been serious and responsible for my work, and my ideological quality and ability have been continuously improved and improved. Under the care of the organization, I have made great progress in my professional skills. At the end of the year, I summarized the personal work of employees in the power sector.
For 20_ years this year, from my job responsibilities, I am very grateful to the correct leadership of the company's leaders, the strong support and help of all departments and all construction personnel. In terms of safety work, the goal of safety production management has been basically achieved. In particular, there are more than 0/00 items of large and small projects in our company throughout the year, and there is no minor injury or serious injury accident, and the project quality can meet the acceptance standard. These achievements can not be separated from the efforts of all employees in our company.
1. I think the achievements of safe production throughout the year are mainly due to the great attention and correct guidance of leaders at all levels of the company and the active efforts and cooperation of all employees of the company. Here, I think, one decision is very important for our safety work throughout the year, and that is to insist on holding a good pre-shift meeting. At the beginning of this year, manager Niu proposed at the morning meeting that the daily pre-shift meeting of the team must be organized well. Use the activity time of the pre-shift meeting to arrange the work of the day, explain the safety precautions of the day's work, convey the company's current main attack objectives and strategic deployment, so that every employee has a clear understanding, and summarize the "Year-end Personal Work Summary of Power Department Employees" at the end of the year. Because we insist on this work, it has played a good role in the safety work, project progress and project quality of our company and laid a solid ideological foundation. The real effect of this work is also reflected in the actual production activities.
2. Since the beginning of this year, the supervision, inspection and guidance on the construction sites of key projects have been basically realized. In this way, problems and some hidden dangers can be found in time, handled and solved in time. This year, the company's projects include county reconstruction; Anti-stealing and automatic generation of line loss; A dozen temporary electricity; Military substation, Liaoning Police College and boiler room in relocation area; Substation kiosks and high and low voltage external lines in three relocation areas. Recently, cable projects such as the western suburb trunk line, the southern suburb trunk line Liu Shu Village branch line and the new bifurcation trunk line. The construction site is scattered, the construction period is tight and the progress is slow. Under the leadership of Minister Zhang, I basically inspected the construction site. From the construction process of these projects to the acceptance of power transmission, more than 95% of the projects can meet the acceptance standards and be completed within the prescribed time limit. It has indeed achieved the task of ensuring quality, quantity and safety.
Third, due to the large number of people in the project this year and the lack of free time, the safety study and education work for construction personnel has been reduced accordingly. This year, I used the pre-class meeting and spare time to study and educate the operators four times and organized them to take exams. In his spare time, he organized teams and groups to study and test "Safety Education for Construction Personnel Entering the Site". In addition, all employees of the company were organized to take the safety production laws and regulations examination (Ganjingzi District Examination), and the number of participants reached 98%. The study of safety laws and regulations is the basis of improving the safety technology and prevention skills of our operators, ensuring the engineering quality and preventing man-made accidents. In my opinion, although we don't have much time to study and educate, we can really consolidate and improve the thinking of operators through study and education, and it also plays a certain role in improving the knowledge level of safety production and the understanding level of operating procedures and technologies, and can be seriously implemented in practical work. This is what I must do well and stick to in my future work.
Finally, talk about the shortcomings in my work.
1. On-site inspection goes through the motions.
2. The team's safety activity records are not checked and urged enough.
3. The problems found were not strictly investigated to achieve the effect of educating everyone.
4. There is a gap in organizing workers' safety study and education.
Staff Training Summary Part II
20 _ _. On July 17, the new employees of the infrastructure company came to the training base for a one-day quality development activity with the theme of "integrating into the team and winning execution".
New employees are divided into 12 teams to participate in four expansion projects: decisive battle battlefield, market storm, inspirational person and graduation wall.
In every expansion activity, I realized the relationship between the team and the individual, the importance of the team and the strength of the team, which made me understand that the victory of the team is the real victory.
Fighting the battlefield, team projects are not completed by personal skills, physical strength and intelligence. In the activities, everyone should play their leading role, obey the command and arrangement, and give full play to their role. Everyone in the team should unite with each other and cooperate with each other to achieve the goals of the team.
The team should have clear goals, keep pace, be fearless of setbacks and cooperate sincerely. Only when everyone has the same goals and beliefs can we have enough cohesion and become an excellent team, whether in activities or in future work. The market storm has taught us to strengthen communication and cooperation skills within the team and honed our response and coping style to opportunities and challenges.
Whether it is decisive battle or inspirational, in the process of expansion, it is more worthy of attention to the cooperation of the team, not the Excellence of the individual. In the future work, we must carry out the team spirit.
What impressed me the most was the last graduation wall. Without everyone's efforts, it is impossible to succeed. Without the leadership of the commander-in-chief, colleagues who are willing to take the ladder, and everyone's persistence, it will not be completed smoothly. There are tears and laughter in this expansion. First, I was moved by the happiness of the team. Secondly, I thank my colleagues for their contribution without complaint.
An excellent team is inseparable from everyone's efforts, and it is inseparable from communication, understanding and cooperation among colleagues. The cohesion of the team plays an important role in the construction of corporate culture. This kind of quality development strengthens the sense of teamwork, communication and communication, and enhances our sense of responsibility and mission for self-work. Yesterday's long journey, you and I walked alone, today we won the challenge, today we are integrated, honor and disgrace and * * *!
If you like, please pat me on the shoulder and I will fight you to the end. If you like, please pat me on the shoulder again, and I will create greater glory with you.
Staff Training Summary Part III
After attending the lecture on "being an entrepreneur" organized by the company and presided over by Professor Hu, I felt a lot. As a water supply worker, what should I do to be an excellent water supply worker? Let me briefly talk about my experience in learning "Being a Business Person".
First, the essence. The value of an enterprise is to create achievements, grow employees and assume social responsibilities. Enterprises must first create achievements, so as to ensure the healthy development of enterprises. What to give employees a platform for growth, superior salary and perfect welfare mechanism, but pay and gain are always equal. The logic of this world is to pay first and then reap, which is also the most basic rule of every excellent enterprise.
Second, change. 2 1 century is changing faster and faster. We have entered the information and network era from the industrial age! The future world is the era of Internet. This change is both a challenge and an opportunity. Professor Hu used the example of Foxconn replacing the robot production line to tell us that if we don't improve our self-worth, we will eventually be eliminated. Therefore, in order to earn the salary to support the family, in order not to become a dispensable person. Be prepared for danger in times of peace, be prepared for danger in times of peace, strive to improve yourself, charge personal value, accumulate professional knowledge, cherish the opportunity to serve the company, pay attention to the needs of the company, and become a valuable employee.
Third, attitude. First of all, learn to be grateful that the company has provided a job opportunity, instead of complaining about this and that. There is no bad job, only bad attitude. If you don't have a correct attitude, you will accomplish nothing. Secondly, pay as much as anyone's efforts, don't care, know how to pay first and then talk about returns, and always actively seek solutions to problems. Finally, with enterprising spirit, never satisfied with the status quo, never give up, never give up, and keep moving towards higher goals. Different work attitudes bring different results. We cannot change the environment, but we can change ourselves; You can't change the facts, but you can change your mind; Can't change the past, but can change the present; Can't control others, but you can control yourself; You can't do everything smoothly, but you can do everything wholeheartedly; Can't control the weather, but can change the mood; You can't choose your appearance, but you can show your smile.
Fourth, responsibility. Although responsibility is sometimes boring, those who fail to perform it can only be cowards and complete waste. We should dare to take responsibility, take responsibility and do our job well. Don't pass the buck, don't make excuses, only losers make excuses, and winners find ways. Losers make excuses because they don't want to take responsibility. The less they want to take responsibility, the less they can improve and reflect on themselves forever. Successful people accept the fact that they have not achieved their goals, try to find solutions and constantly improve themselves.
Fifth, communication. Enterprise is a place of interpersonal relationship, where we are a team. Because of the different outlook on life and values, there will inevitably be differences in understanding with superiors and colleagues, but it is possible to ensure smooth interpersonal relationships and effective communication, and the team relationship will be more harmonious. Only communication can reduce friction, resolve conflicts, eliminate misunderstandings, avoid conflicts, give full play to the effectiveness of team and management, do the right thing with the right method, get twice the result with half the effort, avoid being overqualified and create a good communication atmosphere.
Always firmly believe that under the leadership of the company, give full play to our fine style, be not afraid of hardship and fatigue, dare to fight hard and roll up our sleeves, and our water supply will flourish and go up a storey still higher.
Summary of Staff Training Chapter IV
As the main force of postal savings in our province, the five-day pre-job training of Zhengzhou Training College of the People's Bank of China has come to an end. It was an unforgettable five days, intense and full, exciting and intriguing.
In a short period of five days, the leaders of the Provincial Postal Savings Bank led everyone to review the development process of our bank, understand the experience of our bank's reform and development, carefully study relevant rules and regulations and policies, and receive systematic training on business etiquette and service etiquette. Thank you very much for arranging this training for us. Through systematic theoretical study, I have gained a lot, and now I summarize my experience as follows:
First of all, the training gave me a clearer understanding of the development of China Postal Savings Bank.
China Postal Savings Bank Co., Ltd. was established on March 20th, 2000. It has nearly 37,000 outlets in China and is the fifth largest commercial bank in China. Our provincial branch was established in June, 2000 165438+ 10, and has now established a financial service network covering the whole province, which has become an important channel for serving the local economy, facing urban communities and rural areas, providing basic financial services for residents and communicating with individual settlement of urban and rural residents in the whole province. Committed to building a modern bank with sufficient capital, strict internal control, safe operation and strong competitiveness, and making new contributions to building a harmonious socialist society! Formed a liability business based on RMB deposits; Remittance, transfer, bank card, agency insurance, agency and other forms of intermediary business; The asset business, which mainly consists of agreement deposits, small and medium-sized enterprise loans and micro loans, has become an important part of the financial market in Henan Province.
Secondly, China Postal Savings Bank, which has just started, how to carry forward the past and develop harmoniously with the postal service? How to find the right position and move towards modern commercial banks?
The competition in the financial market in the province is becoming increasingly fierce, and a new competitive pattern has emerged in both urban and rural markets, which has brought great pressure to the development of postal financial business. Provincial branches will assess the situation, determine the strategic development direction of branches, closely rely on and give full play to the advantages of postal outlets and networks, provide basic financial services for urban and rural residents, actively and steadily carry out asset business, consolidate and expand rural financial markets, vigorously develop urban customer groups, and win market initiative.
Thirdly, as a service industry, China Postal Savings Bank advocates providing "excellent" services.
The service industry not only sells its own tangible products, but also sells intangible products-services. The bank's business objectives need to be achieved by providing quality services. Doing a good job in banking services and protecting the interests of financial consumers is not only the legal obligation of banking financial institutions, but also the need to cultivate customer loyalty, enhance the reputation of banks and enhance their comprehensive competitiveness. This is also the essential requirement for banks to fulfill their social responsibilities and promote the construction of a harmonious society.
Finally, thank you very much for arranging this learning opportunity for me. I also deeply understand the leadership's good intentions for this training arrangement. After this training, I deeply realized the greatness of teamwork, which laid a solid foundation for my future work and increased my self-confidence and sense of responsibility. As long as I persevere, dare to explore, catch up with the peak, constantly improve myself and optimize myself, I will certainly succeed.
Experience of Postal Savings Business Training
/kloc-March 0/2 to/kloc-March 0/3, I participated in the "Gold Medal Staff Training Camp" organized by Dongshan Associated Press as an employee. The main training contents include team awareness, professionalism and service etiquette. I was deeply impressed by various forms of teaching, such as case explanation, team competition, live interaction, playing games, watching movies and writing feedback. Through training, I further changed my concept, enhanced my team spirit and sense of collective honor, and more actively devoted myself to the cause of credit cooperatives.
First, the warm water frog vividly reflects the sense of crisis in the workplace. First of all, I will constantly improve my ability and quality, constantly improve and do my duty. But now new businesses are expanding, such as R&F Bao and Wantongbao. I need to learn new businesses and new knowledge. "In the future, your only lasting competitiveness is to be faster than your competitors."
Second, the five magic weapons of sunshine mentality are to change attitude, learn to enjoy the process, live in the present, learn to be grateful and cherish blessings. Heaven and hell are all made by heart.
Thirdly, Mei Qi's great experiment made me understand the seven characteristics of team work: clear team goals, * * * enjoyment, different team roles, good communication, * * * common values and behavior norms, sense of belonging and effective authorization.
4. Positioning management of desks and chairs: The business equipment, public facilities, desk and chair items, drawer items, cash coupons, materials and vouchers should be placed in a "five-unified" way, the business counters should be placed at any time, and non-business items should not be placed in the sight of customers at the inner counters.
Fifth, the service standard terms of the live demonstration counter staff: for example, "Hello! Welcome! " "Please fill in the voucher!" "Please go to teller No.2!" "Please check it again!" "goodbye! Welcome to visit next time! " Standardize counter service and remember one thing: if you don't provide quality service and customers, your competitors will be happy to do it for you! The quality of counter service directly affects the comprehensive benefits of banks. Service personnel are the most important disseminators of all information. Counter service is the service window of the bank.
Sixth, Wang Yongqing's spirit of "improving product quality, adding value, providing thoughtful service, recording customer information, persisting in homework every day, actively developing and requesting in advance".
Competition in the banking industry is very fierce. After coming back from training camp, we should apply what we have learned and improve our quality. Only when every employee is United as one, conscientious, diligent and dedicated, can we complete all the work well.
My essay on the management of county post offices with the growth of the Postal Savings Office.
/kloc-since October, I have been fortunate enough to participate in the national remote post training for postal county directors and the remote interactive centralized training for postal county directors in the whole province, which has broadened my horizons and benefited a lot. Below, combined with work experience and learning enlightenment, talk about my own superficial experience.
Management is the core of enterprise development, and management is the foundation and guarantee of management. To do a good job in county bureau management, we must first grasp our own work center and carry out various work around it. In this way, we can keep a clear head in complex affairs. So, what is the work center of the county magistrate? I sum it up in eight words: income, quality, safety and service.
Income is the management achievement and economic benefit of county bureau, the foundation of postal enterprise development and the ultimate goal of county bureau management. Quality is of special significance in the postal industry, which can be said to be the lifeline of postal communication and also determines the economic benefits of postal enterprises. Safety, focusing on the personal safety of employees, capital safety, mail safety, fire safety, vehicle safety and information network safety, is the greatest benefit of enterprises, ensuring safety and preventing all kinds of safety accidents. Service, on the one hand, should perform the duties of universal service and special service, and on the other hand, should strive to improve the level of commercial service.
? Income, quality, safety and service? It is the work center of the county magistrate. As long as we firmly grasp and carry out all the work around this center, the construction of the county bureau can be done well.
First, ideological work should be innovative.
The operating conditions and economic benefits of an enterprise depend on the production enthusiasm of employees. Ideological work is indispensable to arouse the enthusiasm of employees. Needless to say, the importance of ideological work, the question is how to do ideological work? How to give full play to the best effect of ideological work? As a county chief, I often don't think much. Either think it's the secretary or the chairman of the trade union, or adopt it? Make a report, discuss, help each other, and have a heart-to-heart talk? The old way. I think the most important thing in ideological work is to have the flavor of the times and be innovative. ? New? Democracy and reform should be embodied in the center. Because most of the current employees are educated and knowledgeable young people, they can understand the party's principles and policies and understand the basic principles of being a man. Problems are often confined to specific problems and cannot be turned around at once. Moreover, a person's ideological level and political opinions are not completely proportional to his position. So I think it's better to carry out activities such as democratic dialogue, thought forum, quiz and special discussion, which can change from the previous level? Linear type? Mass ideological work? Stereotype? Ideological work helps to promote democracy and achieve practical results. Of course, this can only solve universal problems, and special ideological problems require too detailed ideological work. In a word, I think the most important leadership art of an enterprise leader is to release the initiative contained in employees, and to do this, simple working methods will not work.
Second, integrate into the local economy and achieve win-win competition.
Postal service is a regional enterprise, which implements territorial management and territorial operation. To develop the postal service well and quickly, we must rely on the local economy closely. Only when the local economy develops greatly can we achieve great achievements in the postal service. At the same time, as a platform for national economic construction and development, postal services must obey the overall situation of local economic development.
Integrating into the local economy means competing with the local economy, and only in the development of * * * can we achieve a win-win situation. To integrate postal services into local economic construction, we must first? * * * wins? Treat customers with the concept of …. With an international vision and an open mind, we should seize all kinds of opportunities and promote development in an eclectic way. First, deep strategic cooperation and development, complementary advantages, such as serving small and medium-sized enterprises, to? The government set up a stage and the postal service sang opera? Let the government recognize and produce social benefits, let small and medium-sized enterprises recognize and help them develop, and let the postal market further expand and produce economic benefits. Second, standardize the mutually beneficial development of business, make full use of the policy resources of relevant government departments, and cooperate to promote postal services and benefit sharing.
Achieve the purpose of expanding space. For example, serving the local cultural tourism industry and making postal unique cultural products such as postal cover cards, personalized stamp products and image yearbooks into local cultural characteristics? Native products? Wait a minute. Third, extensive agency development, such as using existing networks to learn from each other's strengths, such as agency, collection and payment services, and tobacco collection and distribution services. Three rural distribution services, etc.
Third, build a team full of fighting capacity and innovative spirit.
The competition of modern enterprises is, in the final analysis, the competition of talents. The quality of an enterprise team and the proportion of talents are not only related to the level and effect of enterprise management, but also restrict the development of enterprise vitality and ultimately determine the development prospects of an enterprise. The essence of market competition is talent competition, and the greatest pursuit of human beings is the realization of self-worth, including spiritual and material aspects. Therefore, employees contribute to the enterprise, and the enterprise should provide the stage for employees to develop and display their talents. I believe that on the basis of encouraging employees to do job training, they can acquire knowledge through various channels, such as self-study, skills training, colorful recreational activities, etc., so as to increase their talents in practice and improve and enrich themselves. Insist on combining the quality education of employees with the professional, standardized and scientific management of enterprises, highlight key points and continue to deepen the reform of the three systems. Through in-depth on-the-job training, skill competition, labor competition and striving for excellence, employees can realize their personal value in promoting enterprise development and promote enterprise development in promoting self-value creation, so as to mobilize their enthusiasm and initiative, stimulate their combat effectiveness and creativity, and form a knowledge-based and talent-oriented attitude. In a word, it is an important guarantee to enhance the team's fighting capacity and innovative spirit to adhere to the people-oriented principle, closely focus on the development strategy and business objectives of the group company, and realize the concept of coordination between enterprise development and employee development.
Four, strengthen enterprise management, improve enterprise quality and economic benefits.
Without rules, there would be no Fiona Fang. Strict rules and regulations and scientific and strict management are the main lines for enterprises to be invincible in the advanced ranks of the same industry, and strengthening enterprise management is also for the stable and harmonious development of enterprises. For an enterprise, no matter how big or small, management must be put in the first place in the business process. Without strict management system, there will be no normal enterprise operation. Enterprises must have a good external environment to develop, but any improvement of the external environment can not replace the internal management of enterprises. Therefore, enterprises must seek benefits from management. Enterprises are at a disadvantage mainly because management concepts and methods cannot be innovated. Therefore, strengthening enterprise management and establishing a management system adapted to modern enterprises have become an effective way to improve enterprise quality and economic benefits.
Personally, I think we can establish an effective management system from the following two aspects?
One is to improve? People-oriented? Management concept. The real benefits of enterprises are not forced out, but are automatically generated by the work of employees. If we blindly emphasize performance appraisal and insist on work, we can only greatly reduce the quality and efficiency of communication. But to make employees work happily, managers need great care and efforts. What managers need to do: (? ) treat subordinates equally, and the sense of equality cannot be ignored in enterprise management. Managers should attach importance to this spirit of equality, so that enterprises can be updated from top to bottom. (? Managers should be able to listen to the opinions and suggestions of employees with an open mind, so that everyone can? Know everything and say everything. . ? Improving employee satisfaction includes employees' satisfaction with salary, promotion, management, work itself and enterprises. (? ) establish? Management is strict love? Once the management concept and feasible management system are formulated, they must be carefully implemented, supervised and inspected, and assessed in place.
The second is management innovation. Management innovation refers to the substantial and all-round improvement and renewal of the management model of enterprises. At present, if enterprises want to achieve sustainable development and have core competitiveness, they must constantly carry out management innovation. Management innovation is the source of power for enterprises to win core competitiveness. In the final analysis, enterprise system innovation and technological innovation should be realized through management innovation. Management innovation should not only create a set of methods of resource integration on the basis of institutional innovation and technological innovation, but also emphasize the novelty and effectiveness of management to effectively improve the efficiency of enterprise management.
Strengthening enterprise management is a long-term and arduous task, which requires us to work hard and explore hard. If an enterprise wants to develop harmoniously, it must constantly sum up the good experiences and practices in the past, actively explore new work experience in practice, and constantly explore and innovate, so as to make the enterprise move towards the road of safety.
Five, keep up with the pace of the times and achieve common growth with enterprises.
At present, China Post is in an unprecedented period of reform, development and transformation. Market-oriented operation and corporate operation not only provide rare opportunities for postal development, but also bring us severe challenges. 2 1 century is the era of knowledge economy, science and technology are changing with each passing day, knowledge is updated faster than ever, and market competition is becoming increasingly fierce. Natural selection, survival of the fittest, narrow road meet the brave win. . Facing the new situation, new fields, new things and new situations, if enterprises want to survive and develop in the fierce market competition and achieve sustained, healthy and rapid development, they must improve the quality of employees through education and training, give full play to people's potential and increase the value of human capital. As a county bureau leader, how to keep his knowledge from aging and keep pace with the times must constantly update his knowledge, strengthen his study, and comprehensively improve his comprehensive quality and management level. In practice, we should grasp the position of county bureau in postal reform and development, firmly establish Scientific Outlook on Development, meet the new situation of postal reform and development with a positive attitude, carry forward the spirit of pioneering and innovation, forge ahead and selfless dedication, closely link our own destiny with the development of enterprises, unite and lead employees, promote the sound and rapid development of postal services, and realize the growth of enterprises and individuals.
Staff Training Summary Chapter 5
Personal summary of new employee training of China Industrial and Commercial Bank With the reorganization and successful listing of China Industrial and Commercial Bank, ICBC is undergoing earth-shaking changes: scientific management, diversified business, standardized service, technological revolution and internationalization of reform ... At the same time, opportunities and challenges coexist. We should also see that the major commercial banks have been restructured and foreign banks have joined, which has also made the increasingly fierce competition tend to be white-hot. In such a big environment, with the increasing business of ICBC, the demand for talents is increasing, and all provinces in China are absorbing talents in large quantities to achieve their own rapid development. I am fortunate to be an employee of Industrial and Commercial Bank of Heilongjiang Province.
As a college graduate, practical training is indispensable. In order to adapt to the work as soon as possible, the provincial bank organized training for new employees of China Industrial and Commercial Bank Heilongjiang Branch. As the first training in my career, I successfully completed it. Below I will summarize the gains and feelings of this training as follows:
First, the growth of knowledge and the improvement of professional level.
This training can be said to be comprehensive in content and rich in courses. Although the training time is not long, it fully involves all aspects of banking knowledge, such as personal banking, bank card business, credit business, electronic banking, banking laws and regulations and other related knowledge and skills. It can be said that we have made the necessary psychological, knowledge and skill preparations for the coming career. The unique lectures given by the leaders in the industry have also made me familiar with the business of all parties in the industry from unfamiliar to familiar, and from understanding to understanding. Some leaders are serious, some are humorous, some are steady and some are passionate. Many leaders have left a deep impression on me, and many of their statements and experiences will benefit me for life.
Second, the improvement of interpersonal skills.
During the training, the relaxed, friendly and comfortable environment made me get along well with my colleagues. Good interpersonal relationship is a necessary prerequisite for my career success. During the training, I went from familiarity to familiarity and from strangeness to familiarity. It can be said that ICBC has linked us together, and our common beliefs and pursuits have made us friends.
Third, clear career goals.
The first lesson, which I think is also the most important lesson in training, is a music education lesson given to me by the principal. Confucius, a great thinker and educator, said: A knower is not as good as a musician, and a musician is not as good as a good one. President Dai told us that happiness should be pursued as an ideal and persisted as a belief. He put forward "Le Shang" in a novel way.
This concept is the ability to make yourself happy. Finally, President Dai's conclusion I want to share with you: people have the ability to know the essence of everything, and have the spirituality to know everything, get close to everything, date everything and associate everything. Individuals with the same fate have the opportunity to educate life.
Eight days is short and happy. I gained knowledge and happiness. The important thing is that my career goal is more clear, in which direction I should work hard, keep a correct attitude and hold a lifelong learning attitude, so that my value can be constantly reflected in my work.
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