On weekdays, apology letters are used in many places. Compared with verbal apologies, writing apology letters is more sincere and sincere. There are many points for attention in the apology letter. Are you sure you will write it? The following is my letter of apology to the guests. I welcome your reference and hope it will help you. Apologize letter to guests 1

Dear Xiaojiangbei customer:

Hello! Since the opening of Xiaojiangbei, it has been well received by everyone. Now, due to policy reasons, the hotel cannot operate. Here, we express our deep apologies to Xiaojiangbei customers! And actively take measures to prepare the second store to open as soon as possible.

Our store has always maintained the principle of honesty, and solemnly promised not to owe all customers a penny. Please look forward to the opening of our new store, and we will bring you a better and brand-new dining experience! Live up to everyone's love for Xiaojiangbei!

this is for your information!

Xiaojiangbei Ecological Park

21xx Apology Letter to Guests on October 28th 2

Dear loyal customers of Wuyan Shopping Mall:

All employees of Wuyan Shopping Mall hereby solemnly apologize to all customers and friends who love Wuyan Shopping Mall and have silently supported its work for decades!

In this VIP appreciation meeting, Wuyan Shopping Mall reduced the price of the whole audience to the lowest level, and at the same time launched the most attractive activities, which made all customers and friends suffer the pain of chopping hands again after the double 11. Wuyan Shopping Mall hereby expresses its deep apologies!

In such a cold winter, many customers and friends should be drinking hot tea with warm wind at home, but because of this super profit-making in our shopping mall, the whole family went out and shuttled through the crowds, and there were long queues to buy goods. We apologize for this ~!

Wuyan Shopping Mall has been committed to providing Shiyan citizens with the most convenient and affordable shopping experience for decades. With the continuous efforts of all employees of Wuyan Shopping Mall, we are moving towards the goal of better, better and more favorable!

the excessive flow of people in the stores of various brands is caused by our lowering the prices too low! We solemnly apologize!

it's cold outside, but the temperature in the store is too high, which is caused by the high shopping enthusiasm of the people in the city! We solemnly apologize!

The main service desk on the 4th floor is crowded with people, because we offer attractive VIP points redemption and VIP privilege coupons to all VIP customers! We solemnly apologize!

I hope all the friends who come to shop can understand the deep gratitude of the five merchants to you ~! You deserve the best treatment in Wuyan Shopping Mall! Apologize letter to the guests 3

Dear Manager xx:

Hello!

First of all, thank you very much for your concern and support in the cooperation with our company. We attach great importance to receiving your report on xx's work performance and are deeply shocked by all the actions of the salesman. After investigation and verification of the incident, on behalf of all the staff of xxxxx Co., Ltd., I sincerely apologize for all the serious violations of discipline committed by salesman xx during his dispatch! As a responsible brand enterprise, we feel deeply guilty and blame ourselves for such a thing! The occurrence of this incident has done some harm to the psychology of customers in some regions who have always trusted and supported xxx, and also caused irreparable huge losses to the reputation and image of our company! At the same time, it also exposed the problems of dereliction of duty, responsibility and investigation in the business management of our enterprise, as well as the lack of emergency handling ability in basic management and special time.

In view of the extremely bad influence brought by xx's serious breach of trust, which damaged the reputation of our company and customers, misrepresented information, cancelled accounts with fake tickets, falsely reported false accounts, borrowed money from customers, and received kickbacks, it caused serious reputation damage. For the sake of normal and orderly business development and good corporate image, our company has decided to make the following treatment decisions on xx from now on:

The employee xx will be dismissed immediately and all employees of the company will be informed; Publicize it on the company's website from now on for a period of one year; Continue to recover all the money owed to the company, and take legal action if necessary;

at the same time, the company will compensate you and yourself for the losses caused by xx during this period, and the sales manager Sun will be responsible for the payment with you. Once again, I apologize for all the troubles caused by xx during this period!

I hope that your company and Mr. Lin will continue to trust and support xx in the future. Let's work hard for * * * to maintain the good image of the company and develop friendly cooperative relations! Apologize letter to guests 4

To our dear guests:

Sorry, dear ones, the package is late.

although we have worked overtime to arrange people to contact the factory to urge us to try our best to get every product that can be delivered, we are very sorry for the delay caused by poor communication, and we are willing to take our own responsibility for this.

our company will arrange to give you a 2M gold HD HDMI cable with the goods.

to express our sincere apologies and thank you for your restraint and tolerance during this time.

we know that this can't make up for your loss, but it's really a small token of our appreciation.

if you are satisfied with the goods you received, I hope you can give me a favorable comment.

You can contact us directly if you don't understand anything in use. There is someone here waiting to serve you.

this letter of apology to the guests on February 1, 2118

Dear xx Company:

Our company was very shocked by the information provided by your customers about the discovery of scissors in X products. All the staff of our company first extended their deep apologies to your company and consumers, and we are very sorry to say "sorry" to your company and consumers.

when we received the feedback from your company, our company immediately took a high sense of responsibility as its mission, and immediately set up an ad hoc investigation team, which was headed by the company's senior leaders and actively participated by grassroots and employees, to investigate and analyze the site environment, personnel and related records one by one:

First, we checked the inspection records of needle inspection equipment and products at that time, and all products passed the needle inspection. The testing sensitivity of the testing equipment is normal in all time periods, and the product needle inspection has three full inspection sections. One is to inspect the needle after embroidery, 111% after sewing, and 111% before packaging and packing after manual completion, so that the environmental process factors that may cause problems are determined to be normal one by one;

second, in the first step of investigation, we asked your company to take detailed pictures for us after confirming that there were no problems in our process. After analysis, it was found that this behavior was a deliberate man-made act of revenge, because our company was at the peak of shipment at that time, the finished goods warehouse could not be put down, and some finished goods boxes were placed near the workshop and the front desk. We conducted a separate inspection on personnel factors, and at that time, a staff member was passively waiting for work. After the HR supervisor and the superior supervisor talked with him, he didn't change, and then the general manager talked with him personally. According to our analysis, maybe he felt that the general manager talked with him and hurt his self-esteem, and then he went to the Labor Bureau to complain, but the Labor Bureau didn't come to investigate and leave after talking with him, as he said, and then he remained passive, affecting the normal work of other employees. Finally, the company had to pay him a month's salary and terminate his labor with him.

thirdly, he failed to hand in tools and sharp tools according to the company's management regulations during the resignation process, and went through the resignation procedures, giving him the opportunity to put scissors into the finished product box outside the workshop.

in addition to being shocked and sorry for this accident, we sincerely apologize to our customers and consumers, but also act as a kind of vigilance. In order to show our sincerity in apologizing, our company immediately set up a rectification team led by the factory director after completing the above investigation results, and put it in the first place of the company's strategy to implement, from the rectification of the site environment and places to the frequency and intensity of process training and inspection, as well as the management of finished products and security measures before shipment.

the general manager of our company and nearly x employees of our company not only sincerely apologize to you, but also take concrete actions to prove our sincerity in apologizing and ask for your understanding.

thank you!

this is a

salute!

XXX

Apologize Letter to Guests on October, 21xx 6

Dear Customer:

First of all, I would like to extend my sincere apologies to you in my own name for the quality problems of this product. If there is another chance, I very much hope that you will give me another chance. We will make sure that similar situations will never happen again in the products we provide in the future, and solemnly make this promise.

as for the quality of this product, according to my own opinion, I want to return it in full and exchange it if your delivery time allows, but you still take this batch of goods as an exception by means of full inspection, considering not to cause us too much loss. I am very grateful and still feel guilty.

in view of the existing quality problems, we have comprehensively reflected and negotiated with the processors one by one, and finally adopted the following measures and methods to prevent similar situations from happening again! Other aspects hope that Mr. Gu can give us valuable advice again. Please correct our shortcomings in time. We are willing to fully cooperate and strive to meet customers' requirements to the greatest extent, so as to achieve a win-win situation and let us improve faster. thank you

this is a

salute!

Name:

Date: Apology Letter to Guests 7

Dear Shanghai member friends:

Hello! Since the group settled in Shanghai for 21 years, it has been deeply loved by its members and friends. In the past eight years, I am deeply honored and grateful to have you with me, witnessing the growth and development together. I would like to express my heartfelt thanks to you!

On July 26th, 21xx, the official opening of TZ Farm, the second largest organic farm, will be welcomed. At that time, leaders from Shanghai, TZ and gaogang district, as well as experts from Nanjing Guohuan Organic Certification Center, Shanghai Puni Testing Center, SGS General Standard Testing Center and other professional testing institutions will attend the opening ceremony. Many authoritative media in Shanghai, TZ and the whole country will also give in-depth reports on the opening ceremony. You can solve the grand occasion of the park through TV, Internet, newspapers, radio and other channels. However, we are very sorry that we were unable to invite you to experience the grand occasion in person due to the limitations of the venue on the opening day. We deeply regret and apologize for this.

in order to let you better experience the 5,111-mu organic farm scale and high-quality organic planting level of TZ Farm, the second largest organic farm, and fully feel the freshness and health of pesticide-free fertilizers, we will arrange members and friends to visit TZ Farm one after another after the opening of the park.

thank you very much for your support in Shanghai! I wish you and your family good health!

this is a

salute!

Name:

Date: Apology Letter to Guests 8

Dear VIP:

Hello!

First of all, we feel very honored that you chose to stay in Qingmu Hotel this time, and wish you a wonderful time in this hotel!

There will be a 511-member conference representative in our hotel this Friday morning. Although our hotel has increased staff, there will still be a crowded checkout if everyone goes to the front desk at the same time. Based on the concept of people-oriented and customer service, the hotel sincerely provides you with the following suggestions, hoping to bring you convenience and save your precious time.

The specific suggestions are as follows:

1. The hotel is open 24 hours a day, and you can check out at the front desk all day without worrying about the checkout time.

2. The morning checkout peak of our hotel is usually from 9: 11 to 12: 11, and this Friday morning checkout peak is expected to be at this time, so please try to avoid checkout at this time.

3. If your check-in date ends after Friday morning, please try to postpone your check-out time. If your check-in date is until Friday morning, please check out at the front desk as early as possible.

4. We will open multiple checkout channels on Friday morning. Please choose a team with fewer people to check out, so as to shorten your checkout time.

5. At that time, the amount of cash settlement will be large, and it may be difficult to make change. In order that you can check out quickly and save the trouble of change, we will provide UnionPay and credit card checkout services. Please try to choose a convenient payment method to save your waiting time.

the above is my hotel's suggestion, and I hope I can give you some help. You can also consult the service staff at the front desk of the hotel for specific matters. Qingmu Hotel thanks for your support and understanding, and we will continue to provide you with high-quality and convenient hotel services.

finally, I wish you good health and smooth work!

letter of apology from customer service department of XX Hotel 9

Dear customer:

Hello, first of all, I would like to express my heartfelt thanks to you for purchasing our products! And I sincerely apologize for the problems you have encountered!

regarding the rude service attitude of the customer service staff in our company, please rest assured that all our services are recorded by telephone, so please tell the staff the number or the time of calling in, so that we can verify it. Once verified, we will deal with it seriously and give you an answer within three working days!

regarding the issue that the origin of pecans is not Lin' an, our company hereby assures you that all our pecans are produced in Lin' an, and we have relevant documents and certificates, so we can provide you with copies! If you still insist on your opinion, please send the pecans back to our company, and the payment will be refunded to you within three working days after the company checks them!

please forgive the above inconvenience, and our company sincerely looks forward to your next visit!

apology letter from XXXXXX company

11

Dear friends:

Hello!

Jiashuian Town has been deeply loved by friends since it settled in Tianshui in 2113. In the past four years, Jiashuian Town has been accompanied by you and witnessed the growth and development of Jiashuian Town. Jiashuian Town is deeply honored and grateful, and I would like to express my heartfelt thanks to you!

Jiashuian Town originally planned to hold a military exhibition during the National Day. Due to the Eleventh Road problem, large-scale equipment could not be brought in, and the event was postponed. Please forgive us for the inconvenience! Please look forward to the military exhibition in Jiashuian Town!

Jiashuian Town is very grateful for your support! I wish you and your family good health

xxxx

21xx year xx month xx.