First, how to learn to deal with guests easily 1, the waiter always smiles; 2. Treat old customers with courtesy and respect; 3. Appear when the guests need it most; 4, never let the guests feel embarrassed (empathy) Second, how to overcome service barriers 1, overcome personality barriers Good people: speak softly; Avoid talking loudly and quickly.

Personality suspicion: it is not easy to trust people; Avoid being impolite and vague.

Arrogant personality: easy to look down on people; Don't be conceited when you speak, use disrespectful words.

Shy guests: introverted; Avoid casual jokes.

Impatient guests: often complaining and emotionally unstable; Avoid being as impatient as the other party, otherwise it will easily lead to contradictions.

Silence: I don't like talking to people; Avoid ignoring and snubbing each other.

FIT: Random; Don't let it go, remind it in a caring tone.

Difficult guests: nitpicking and keeping a straight face; Avoid speaking out of proportion to avoid falling into a quarrel. 2. Overcome language barriers. A. Seven taboos: avoid dispersion, generality, urgency, emptiness, emptiness and slippage. B.four noes: don't say disrespectful words, unfriendly words, impatient words and impolite words. 3. Overcome psychological barriers (practice). A: I am an excellent service staff! I believe I can do my job well! C, there are many friends around me who care about me! No matter what happens, I can keep a warm and cheerful attitude to serve the guests!

E, the purpose of my work here is to show my value, not to enjoy! How do waiters maintain self-control 1 When they are in a bad mood, don't vent their emotions on the guests. When guests criticize our work, it will embarrass us, so we should treat it calmly. When the guest is rude to us, don't answer blows with blows, but solve the problem politely, profitably and properly (correct the role). When the workload is heavy, we should pay attention to the service attitude and work efficiency (busy but not chaotic). 5. When there are few guests and the workload is small, we should pay attention to strengthening discipline (being idle but not lazy). 6. control the excessive expansion of selfish desires, and don't do things that are one step at a time (lead a totally clean life). 7. In dealing with colleagues and superiors, when encountering contradictions or quarrels, be calm and patient. 2. All the guests are the first. 3. Service should be good for bad. 4. Being competitive will lose friends. Five, an excellent waiter should have six characteristics 1, extroversion and enthusiasm; 2. Strong language skills and persuasiveness; 3, high flexibility, can make appropriate responses according to different environments; 4. Have certain moral cultivation; 5. Strong aesthetic consciousness; 6. Be enterprising and innovative.