1, cash settlement:
Cash usually includes RMB, Hong Kong dollars, US dollars and other convertible foreign currencies issued by banks. Foreign currency consumption should be charged according to the type of foreign currency stipulated by the restaurant. Special circumstances should be explained to the guests and reported to the floor duty manager for handling.
2. Credit card settlement:
Know the types and limits of credit cards accepted by restaurants. For example, UnionPay cards issued by domestic banks. All customers who use credit cards for consumer settlement must sign the credit card documents for confirmation.
3. Use credit card settlement procedures:
(1) Check whether the credit card is within the scope of acceptance and whether there are any doubts (size, material, pattern, logo, etc.). ) on both sides of the card and confirm what kind of credit card it belongs to.
② Check whether the start and end dates are valid, because expired cards and invalid cards have no ability to pay.
(3) Query the stop payment list (the list published by the bank) and search the "stop payment list" published by the credit card bank. There is a name on the book, and settlement is not allowed. If the limit is exceeded, only someone can guarantee the settlement.
(4) Fill in the purchase order clearly and without alteration, and the wrong "document" will easily lead to bank refusal.
⑤ Please ask the cardholder to sign, and check whether the signed credit card signatures are consistent. If in doubt, please show your ID card to check, so as not to use someone else's credit card.
⑥ Give the signature sheet and statement to the guests.
4. Sign the bill for settlement:
The guest shall present the valid signing form handled by the restaurant and his/her valid certificate, and the restaurant shall give it to the unit and individual who signed the form, and the cashier shall check out the account according to the prescribed procedures after examination.
5. Relevant discounts:
Cashiers must distinguish which discounts (such as drinks, seafood, abalone wings, etc.) are available when handling customer discounts. ) can be made. Discount must use a discount card or not, and it must be signed and approved by the manager on duty (to confirm the discount authority of the manager on duty).
6. Management and use of invoices:
(1) The scope of use is limited to the operating income of this unit, and it is not allowed to issue invoices on behalf of others or other units, nor to lend invoices to other units and individuals for use. The invoice must be written on carbon paper.
(2) It must be used in sequence number, and the wrong writing will be invalid. The triple sequence number must be posted on the stub and must not be torn off, and the stool must be managed by special personnel. Regular inspection by the tax authorities, cancellation and deactivation must be inspected by the tax authorities and turned over.
(3) if the invoice is lost, it must be declared invalid in the newspaper, and all the expenses for publishing the invoice shall be borne by the lost person and will not be reimbursed.
Second, the operation matters needing attention:
1. The cashier in each shift shall make handover according to the hotel management requirements. Handover items include: printing cash register.
Handover summary table, count all the money (cash, credit card, suspense, advance payment, reserve fund), put it into the coin box according to the regulations, handle the handover formalities with the next shift, and fill in the handover record;
2. Each shift shall hand over all original bills recorded in this shift to the next shift, including bills, deposit bills, miscellaneous bills and bills for deduction adjustment. All bills should be handed over to the daily financial auditor by the night cashier;
3. All deduction items (negative items) such as room rate adjustment, miscellaneous fee adjustment and telephone fee adjustment must be filled in with manual bills, indicating the relevant operating reasons, and signed by the relevant person in charge for confirmation. When entering in the computer, it needs to be explained in the remarks column.
4. You can't transfer money at will. All transfer operations must be carried out in accordance with hotel management procedures, such as paying bills for other guests. It is important to note that the offset account cannot be transferred to other rooms by transfer. Once found, it will be treated as cheating;
5. All miscellaneous cash receipts except advance payment must be stamped with cash stamp on the corresponding miscellaneous bills and signed by relevant personnel for confirmation;
6. The guest's check-out bill must be signed by the guest. After printing the bill, the guest should check out in the computer immediately. After the guests leave the store, they are not allowed to pursue customers, add accounts, write off accounts or other accounting operations without normal reasons;
7. The cashier of the two classes should print the shift change sheet before and after the night trial according to the regulations;
8. If the guest who left the hotel on the same day didn't sign the bill, or the guest returned to the hotel after leaving the hotel for a short time, it can be handled as temporary departure. Guests who are temporarily away from home should handle the accounts at the end of the month.
Third, the daily maintenance:
1. Clean the cash register before starting, and it is forbidden to wipe the cash register with a wet rag;
2. In addition to the cash register, printer and scanning platform, the power plug-in board is forbidden to connect other electrical equipment;
3. It is forbidden to place water cups and other sundries near the power supply and cash register.
4. Boot sequence: power board-monitor-host;
5. Check whether the cashier system can connect to the server after getting on the computer, and download the information when the computer is turned on for the first time every day;
6. After opening the cashier system, check the number and date of the checkpoint and check the equipment (card reader, scanner, platform, printer, cash box, etc.). ) is normal;
7. Please turn off the power of the printer before replacing the receipt paper. Do not hit the print head with your hands or other sharp objects. Don't handle the printer paper jam yourself.
8. Be careful when replacing the printer ribbon (two columns are broken);
9. Download the product information every morning to prevent the checkout from being disconnected if something goes wrong.