Front desk courtesy language

Front desk courtesy language, hello, welcome to the first hand of Liu. Good morning, good noon, good evening. Mr. (Miss), about this situation (software consulting), let our company's software consultant Mr. X for your service, let us share the knowledge of front desk polite language!

Reception of the front desk polite language

A. Visiting:

1. Customers or visitors to the door, the front desk immediately get up to receive, and greetings or welcome speech. If you are standing before the guests to ask and greetings or welcome. ("How can I help you?")

①The standard greeting for a single person is as follows:

"Good morning, sir!" Or "Good morning, sir!"

"Hello, Miss!" Or "Good morning, Miss!"

"Hello! Welcome to Tonghai Technology Company."

② The visitor is two people, the standard greeting is:

"Good day to you two gentlemen!"

"Two Miss good"

"Mr. and Miss, how are you!"

③ When there are three or more visitors, the standard greeting is:

"Good morning, everyone!" or "Good morning, everyone!" "Good afternoon everyone."

"Hello everyone!" Or "Good morning everyone!" "Good afternoon, everyone!"

④ For those who already know the name of the customer or visitor, the standard greeting is as follows:

"Hello Mr. X!"

"Hello Ms. X!"

⑤ For customers and visitors who come to the company for the second time or more than two times, after following the "standard greeting for a single person" and seeing the customer's nod or hearing the customer say "hello", the following standard greetings can also be used:

a) Ask customers or visitors to fill out the "Visitor Registration Form" and guide to the waiting area to be seated, handed tea, sent the company's marketing materials ("May I ask which one you are looking for?", "May I ask your name?", "May I ask your name?", "May I ask your name?"). "May I ask your last name?" "May I ask your organization?" "Do you have your ID with you?" , "Please register here.") ;

b) Answer the question on the spot or call the relevant person to appear, introduce the host first, and then introduce the guest;

c) Lead the customer or visitor to contact the relevant person, walk in the side front position of the customer or visitor when walking, and gesture with your hand at any time. On the way to meet with colleagues, nodding and saluting, to express their greetings;

d) to enter the room, to gently knock on the door first, hear the response before entering. After entering, close the door with a return hand;

e) Introduce both parties and exit. If the relevant person can not spare the response, then the customer or visitor to appease wait a moment, exit.

ii. Telephone:

1. Hear the bell, at least in the third ring before picking up the microphone;

2. Listening to the first greeting, and self-reporting company, department. Standard language: "Hello, Tonghai Technology Company!" Or "Hello, this is Tonghai Science and Technology Company!" (Pay attention to the voice and expression)

3. The other party to tell the story when listening attentively and note down the main points, did not hear, tell the other party in a timely manner. Subsequently, according to the other party's initial question, quickly determine what he needs? I'm not sure if you're going to be able to do that, but I'm sure you'll be able to.

① consulting business: Mr. (Miss), in this case (software consulting), let our software consultant Mr. X for your service, he can fully and professionally explain the issues you want to know, I turn the phone over, please wait.

② contact business: the business associated with the company's transfer to the relevant departments of the relevant personnel; no associated business, the direct answer: Mr. (Miss), our company does not have the need for this, please contact other companies, thank you!

③ Looking for someone: Mr. (Miss), what is the name of Mr. (Miss) XX you are looking for? Have you made an appointment with him (her)? Please wait a moment. (Then connect the phone of Mr. XX of our company and ask for transfer or not.)

④ unspecified 'phone, judging that he or she can not deal with, can frankly tell the other party, and immediately transfer the call to someone who can handle, before transferring, should be the other side of the content of the conversation briefly told to the receiver (the call is brief, should not be occupied for a long time);

4. The end of the end should be to say "Thank you! " Standard posture, 15-degree salute

Mr., Miss, good noon, good evening! Standard stance, 15-degree salute

Do you have a reservation? How many seats in a **** please?

Yes, this way please! Okay, please follow me! Palm flat raised guidelines, non-fingers

Excuse me, are you satisfied with this table? Palm down finger 45 degrees, non-finger

Please sit down, please drink tea. Palm down, 45 degrees, not fingers

Have a good meal ~ / Please slow down with the standard standing posture, 15 degrees salute

Pleased to serve you ~ which one of you will be ordering today? Standing in standard posture, one holding the menu, one holding a pen, what kind of hot pot do you want?

Okay, please wait; okay, right away!

Please drink what drinks?

I'm sorry, I didn't hear you, please repeat it can you?

Excuse me, for you on the pot.

Can I open this beer for you?

I'm sorry to bother you. Excuse me, I'm sorry to bother you.

This is our signature dish (Liu maw/spicy beef), please enjoy! Palm Guidance

This is our signature dish (Crispy Sausage / Gold Medal Fatty Beef), please enjoy your meal! Hand Guidance

Your food has been served, enjoy your meal!




Please enjoy your meal! Standard standing posture, 15-degree salute

Excuse me, I'd like to adjust the heat/add soup/stir the pot for you.