Time is an arrow, it comes and goes in a hurry. A period of work has ended. Looking back on our past work, we have gained a lot. We should review and sort it out and write a work summary. But how to write a work summary to make a difference? The following is my summary of the annual work of the window (generally 6 articles) for your reference only. Welcome to read it.
Annual Work Summary of Window 1 20xx, our window examination and approval service has further strengthened and standardized the administrative examination and approval work according to the working principle of "people-oriented, adherence to standardization, quick examination and approval, and high-quality service". There was no delay, omission, wrong approval, violation of clean government discipline, complaint and dissatisfaction with evaluation throughout the year, which showed our window work style of strict discipline, rigorous work and enthusiastic attitude. The annual work and next year's work arrangements are reported as follows:
First, earnestly implement the responsibility system of first inquiry and strictly implement the leave system.
Conscientiously implement the responsibility system of first inquiry, warmly receive everyone who goes to the center to handle affairs, ask for accurate interpretation of the norms, let the people who handle affairs go home satisfied, and never let the people who handle affairs go astray. * * * Received 1000 person-times, received more than 500 telephone consultations, and accepted appointment and delayed service 17 person-times. In strict accordance with the requirements, arrive at work on time, wear certificates, dress code, language courtesy code and behavior code, and earnestly implement the leave system. This year, our department has achieved the goal of no mistakes, no overtime and no violation of discipline, which has been affirmed by the center and praised by enterprises.
Second, the completion of the work:
This year, the window services have been further improved: publicity of administrative matters, demonstration texts of administrative services, and one-time notification forms of administrative services. According to the requirements of the Administrative Licensing Law, the workflow has been further rationalized and improved, and the system, procedure and time limit for handling documents have been standardized. Improve the guide to work, facilitate the masses to do things, and accept the supervision of the masses. In the whole year, 248 applications for catering service licenses, 98 applications for health food business, 266 applications for drug business licenses, 248 applications for approval and issuance of catering service licenses, and 92 health food business audit opinions forms were filled out, totaling 6 12. At the time of acceptance, we carefully checked and reviewed each application material before registering it. We will inform those who do not meet the registration conditions and have incomplete materials at one time. In our work, we don't delay, we don't miss, and we get good results. All kinds of examination and approval items accepted should be registered at any time, entered by microcomputer according to the types of documents, and handled immediately in strict accordance with the provisions of the bureau. At work, it is also to supervise and coordinate, do a good job of supervision and coordination at any time, check the last link of certification, communicate and coordinate with business departments and bureau leaders in time when finding mistakes, often supervise and urge the time limit for handling documents, and report the opinions and suggestions feedback from customers to the bureau leaders in time at any time.
Third, the shortcomings:
In my 20xx years of work, I have greatly improved my service quality and work efficiency, and made some achievements, but I also clearly see the gaps and shortcomings. We can't deeply understand the relevant policies, and only stay on the surface that needs improvement most.
Four, 20xx work plan:
First, further strengthen the study of examination and approval personnel, improve service awareness and overall awareness, and conscientiously implement the relevant systems at higher levels. The second is to further improve work style, simplify procedures and improve work efficiency.
Annual work summary of the window For 2 1 year, the water window has been under the care and guidance of the leaders of the district administrative service center and bureau. Take the concept of harmony between people and water as our responsibility, establish a good image of water affairs, conscientiously implement the spirit of instructions from superiors, administer according to law in accordance with the principle of convenient, fast and standardized examination and approval, and actively carry out various tasks of water affairs administrative examination and approval. The main work is as follows:
First, strengthen window management and standardize working procedures.
1. Do a good job in reviewing the application materials for water intake permit and water and soil conservation scheme permit. If the application materials are complete and meet the requirements, they shall be registered and accepted immediately, and an acceptance certificate shall be issued to the applicant. If the application materials are not standardized or do not meet the requirements, the applicant shall be informed on the spot to complete all the materials at one time. In 20xx, the window accepted 95 cases of business, including 7 cases of water intake permit1and 78 cases of water and soil conservation plan permit.
2. Do a good job in business consultation, explanation and persuasion, provide warm and thoughtful service, give warm reception to the people who come to the window to handle affairs, patiently answer questions, actively guide, and behave in a friendly and decent manner. For those who can't reply in time, don't pass the buck, don't wrangle, actively contact the relevant business unit room of the bureau, and do a good job of explanation enthusiastically and meticulously. At the same time, strictly abide by the rules and regulations of the administrative service center.
Second, strict administrative examination and approval in accordance with relevant laws and regulations.
1. Do a good job in the administrative examination and approval of water intake permit, and make a decision on granting water intake within 45 working days from the date of accepting the application according to the relevant provisions of the Water Law.
2. Do a good job in the administrative examination and approval of the permission of soil and water conservation scheme, and complete the examination and approval procedures within 20 working days from the date of accepting the application in accordance with the relevant provisions of the Soil and Water Conservation Law.
In order to improve work efficiency, the above administrative examination and approval are completed ahead of schedule within the specified working days. In 20xx, 95 cases of window business were closed, and the closing rate reached 100%.
Third, the main problems
Over the past year, although some achievements have been made in the work of water window, there are still some shortcomings, mainly due to insufficient theoretical study, the level of business needs to be improved, and the daily work is only satisfied with the status quo and the pioneering spirit is not strong. In view of these, every staff member should raise awareness, strengthen the cultivation of their own quality, help each other, learn from each other, create a harmonious atmosphere, integrate theory with practice, constantly enhance their working ability and overall quality level, and strive to do a good job in the water window work in the new year.
Summary of Three Years' Work at the Window According to the work requirements of the Party Committee of the branch, the annual work arrangement of the trade union of the branch and the Administrative Measures for Civilized and High-quality Service at the Window Counter of Anshan Branch formulated by the Bank, our department has conducted monthly and continuous follow-up inspection and evaluation on the service of nearly 50 external service windows of 1 1 business institutions under its jurisdiction for xx years. Now we will summarize the service work last year.
I. General situation
First of all, in order to strengthen the supervision and inspection of window services, on the basis of full-time service supervisors and regular monthly inspections, at the beginning of the year, the branch also hired professional service supervision institutions for a fee to make unannounced visits to the daily service status and service quality of all window units throughout the bank, ensuring the objectivity and authenticity of the annual evaluation results.
Second, in order to improve the counter service quality of our window staff as soon as possible, especially those newly hired in recent years, and truly provide customers with high-quality and satisfactory financial services, in April last year, our department, together with the Personal Finance Department, the Supervision and Internal Control Department, Yintuo Sub-branch and other departments, compiled and compiled the booklet "Answers to Personal Financial Services of Anshan Branch" and distributed it to all business institutions to ensure that each counter staff member had one copy, and then provided services.
Thirdly, in order to effectively reward the superior and punish the inferior in the service assessment, and further provide detailed basis for the Party Committee of the branch to implement the employee reward and punishment exit mechanism, since the beginning of last year, our department has also established a window employee service file for each front-line window employee according to the monthly service inspection data, and continuously recorded the service status of each counter employee throughout the year. This not only strengthens the branch's detailed understanding of each employee's service, enriches the service evaluation materials, but also plays an active role as a staff member in the decision-making of the party Committee of the branch.
Fourth, in the whole year of xx, our department organized nearly 300 times to supervise and inspect the services of nearly 50 savings outlets under the jurisdiction of 1 1 business institutions, and the inspections were conducted by cross-unannounced visits. The monthly service inspection coverage rate of outlets was nearly 100%. Throughout the year, * * * held eight service briefing sessions attended by members of the Party Committee of the branch and heads of institutions, which successively reported and summarized the monthly service status of the institutions, affirmed the advantages and pointed out the shortcomings, and played a role in urging and promoting the continuous improvement and promotion of the service quality of the branches.
Second, several aspects worthy of recognition
In xx years, our window service was highly concerned by the Party Committee of the branch. Under the careful guidance of the leaders of the Party Committee of the branch and the strong support of the heads of various institutions, and with the joint efforts of the front-line staff of the whole bank, the service efficiency and service level of the whole bank have been significantly improved last year, and three service competition winners have emerged: Xidi Branch, Tiedong Branch and Jiefang Road Branch. Not only won the recognition and affirmation of the provincial trade union, but also won the praise and praise of our customers. It is embodied in the following aspects.
Summary of Four Years' Work in Window 20xx is a year of rapid economic development and prosperity in our region. Over the past year, under the guidance of the leaders of the district party committee and government, the leaders of the office and the leaders of the district land sub-bureau, the window staff of our bureau, in accordance with the work arrangements and requirements of the district party committee and government, set out from reality, closely focused on the work of the government service center, did a good job in all kinds of work, constantly improved the scientific level of party building, further strengthened the mass line education and practice activities, created a good atmosphere of being honest in politics, handling affairs according to law and standardizing behavior, and promoted the sound and rapid development of all the work of our bureau's window.
This year's work is summarized as follows:
First, carry out the Party's mass line education and practice activities in depth.
Focusing on maintaining and developing the Party's advanced nature and purity, the activities are carried out from top to bottom, in the spirit of "morality, love, innovation", and in accordance with the general requirements of "loving Tangshan, making contributions, loving Fengnan, stressing dedication, and loving posts over posts", my window adopts a combination of centralized learning and independent learning to carry out study and education, listen to opinions, investigate problems, carry out criticism, and carefully take study notes. Through the in-depth development of the party's mass line education practice activities with the main content of being pragmatic and honest for the people, we will focus on solving outstanding problems that the people have strongly reflected and improve our ability to do mass work well under the new situation. According to the opinions and suggestions put forward by comrades, especially after the feedback from the Party organizations, we have conducted serious research and analysis, made a deeper analysis of the causes and harms of existing problems, and achieved the goals of self-education, self-improvement, self-improvement, correcting shortcomings and enhancing party spirit.
Second, do a good job in land registration and certification, and protect the legitimate rights and interests of right holders.
Registration according to law is the only way to safeguard the legitimate rights and interests of land users. Up to now, with the main line of serving the overall economic situation and the aim of protecting the legitimate rights and interests of land owners, we have handled 6,853 land registrations, including 6,553 state-owned land use rights, 5 collective construction land use rights, and 285 mortgage registrations.
Third, strengthen business study and improve business level.
This year, under the arrangement of the superior, our window carefully organized staff to participate in business training, participated in the qualification training of land registration personnel in Hebei Province, the dynamic supervision and inquiry system of land registration information in Hebei Province and the training of sorting and summarizing existing land registration information, and the overall business level was improved.
In order to learn to use the urban cadastral management system of XX city, the bureau leaders specially invited the business personnel of Beijing SuperMap Company to come to our bureau and the central window to guide the study, and prepared to organize personnel to continue learning the new system.
Four, actively cooperate with the important work assigned by the leadership of the center.
My window staff actively cooperated with the important work assigned by the leaders of the center to complete the task perfectly. During the period, I helped the center to revise the notice of the administrative service center window in XX District of XX City and other promotional materials.
Five, actively explore and launch new initiatives.
In response to the call of the superior leaders, our window staff cancelled the original land transfer link when handling the second-hand housing transfer formalities with the approval of the leaders, which made the registration business in one step and brought practical convenience to the masses.
Since 1 month this year, the cadastral certification system has been introduced into our window, canceling the original handwritten certificate, making the handling of land certificates more standardized and streamlined, and realizing synchronous networking and dynamic supervision with provincial and municipal land systems.
Future work prospect
First, continue to implement the party's mass line education practice activities.
Two, continue to do a good job in the daily certification of land registration.
Third, carry out education to improve the professional quality of all employees and cultivate service concepts.
Pay attention to the education of all employees in political thought, laws and regulations, professional theory, professional technology and civilized service, and improve the comprehensive quality of all employees. Mobilize the enthusiasm and creativity of window staff.
Four, organize the window staff to master the use of urban cadastral management system.
In 20xx, the land registration work of our bureau will continue to use the urban cadastral management system of xx City, and implement unified management. Therefore, the staff of our window should continue to organize learning and let them operate skillfully in their work.
Summary of the annual work of the window 5-20xx years, according to the requirements of cities and districts, the personnel stationed by our bureau set up an examination and approval window in the government service center to be responsible for the examination and approval of the construction permit for urban planning and construction land outside xx area. Over the past year, with the correct leadership and strong support of the bureau leaders and the district center, the window of the government service center has successfully completed its work throughout the year. The work this year is reported as follows:
First, the internal quality and external image ensure the smooth development of the examination and approval work.
Since the establishment of the window of the government service center, the staff has always adhered to the principle of "strengthening the quality inside and building the image outside" and actively carried out various tasks. In order to get familiar with the business as soon as possible, the window staff carefully studied the relevant business knowledge such as the Building Law of People's Republic of China (PRC), the Building Regulations of Hebei Province, the Measures for the Administration of Construction Permit of Building Projects, and the Measures for the Administration of Construction Permit of Hebei Province, and carefully studied other documents issued by the municipal and district centers, and earnestly implemented the spirit of the relevant documents, so that the applicants could understand them at once.
Two, optimize the process, take measures to ensure the effectiveness of the examination and approval work.
In my work, I put forward the goal of "four zeros", that is, zero service distance, zero error in service quality, zero obstacle in service process and zero charge outside the law. In order to facilitate people's work, I sorted out and standardized the examination and approval authority delegated by the Municipal Construction Bureau to make it more scientific, reasonable and efficient. At the same time, publicize the work flow, office telephone number and commitment time limit, which is convenient for the people to consult, consciously accept the supervision of the masses, and strive to satisfy the masses.
Third, obey the rules and discipline, actively communicate and show a good window image.
In terms of discipline, our window staff can strictly implement the leave cancellation system and do a good job in the connection of A/B posts in accordance with the Measures for Performance Appraisal of xx Municipal Service Center and the Measures for Attendance Management of xx Municipal Service Center formulated by the municipal government administrative service center. At the same time, actively cooperate with the center, participate in various activities organized by the center, and constantly strengthen communication and exchanges with the center.
In the next step, we will further strengthen the study of laws, regulations and related documents, continue to devote ourselves to administrative services with full enthusiasm, and make new contributions to building a harmonious service window.
Annual Summary of Window Work in 6-20xx Under the cordial care of the county party committee and government, under the correct guidance of the leaders of the county administrative service center, and under the close cooperation of the leaders of the county fire brigade, the window work is based on the principle of "serving the people, benefiting the people and facilitating the people", which fully embodies the service concept of "transparency, efficiency and time saving", strictly enforces the law and enthusiastically serves, strengthens the construction of fire windows, and creates a "green channel" for fire protection. Since the public security fire brigade entered the administrative service center on May 4th, 2009, it has received more than 200 people's on-site and telephone consultations, distributed more than 200 service guides, accepted 1 17 commitments, and completed 1 17 cases, including 40 cases of fire protection design review and filing of construction projects, and the fire protection completion acceptance and filing of construction projects.
I. Main Work in 20XX
20XX In May, according to the unified requirements of the county government, the public security fire brigade was stationed in the administrative service center, which coincided with the promulgation of the new fire protection law. A series of major adjustments have been made to the procedures for examination and approval of fire control and completion acceptance, from the original system for examination and acceptance of fire control of building projects to the system for supervision and management of fire control of building projects combining examination and acceptance with filing and spot check, which puts forward higher requirements and challenges for the administrative service of fire control windows. The fire window seized this opportunity, constantly improved hardware, strengthened business study, improved work efficiency and service level, effectively served the people, and established a good fire image. The window work is summarized as follows:
First, improve the hardware and service content specifications. In combination with the promulgation and implementation of the new fire protection law and its supporting Regulations on the Supervision and Management of Fire Protection in Construction Projects (OrderNo. 106 of the Ministry of Public Security), publicity materials of the new fire protection law, service guides for window handling, and telephone numbers for consultation and reporting are published to facilitate the masses to handle affairs, consult and reflect the situation. Efforts have been made to put office supplies in windows and keep the environment clean and hygienic. In accordance with the relevant regulations on the setting and placement of articles in military organs, window staff further standardize the office setting of service windows, comprehensively improve the overall quality of work, and achieve "orderly placement of articles, timely filing of materials, and fresh and hygienic environment".
The second is to strengthen learning and improve service level. Through the training of window staff, the brigade improves the professional work level. In order to carry out the training and education of the new fire protection law and supporting regulations, we should strengthen the quality education of window staff and the training of fire protection business knowledge. At the same time, window staff should strengthen theoretical and professional study, constantly improve their comprehensive quality, and form a situation of consciously "charging" for window services.
The third is to speed up licensing and speed up service efficiency. Adhere to the principle of "priority handling and special handling", and give priority to the simplest approval conditions, the simplest approval links and the fastest approval speed. In order to ensure efficient and fast work, the leaders of the brigade personally act as "green messengers" to ensure the rapid and smooth flow of green channels. Since entering the administrative service center, the accepted business has been completed ahead of schedule within the specified time, which has facilitated the masses and improved efficiency. The fourth is warm and civilized, and the service attitude is improved. The fire window service is the bridge and link between the fire department and the public, and it is also one of the concrete places for the image display of the fire department. The window staff insisted on smiling service, carefully and tirelessly explained to every visiting citizen, so that they could return home satisfied and put an end to cold, hard, horizontal and pushing phenomena. Since entering the administrative service center, it has achieved zero complaints from administrative units and the masses.
Second, the shortcomings
First, since the promulgation and implementation of the new fire protection law, the window has not understood and studied the new law deeply enough;
Second, due to the specific requirements of the fire protection law, the fire protection administrative license cannot be completed on the spot, and some units and the masses still can't understand it. The explanation and communication need to be further strengthened.
Third, the contact and communication between brigade leaders and service center leaders needs to be strengthened.
Three. 20XX work plan
In the work of 20XX, the window plans to do the following work:
First, strengthen the study of laws and regulations and various business knowledge, and further improve the professional quality of window staff.
Second, strengthen the sense of service, find out their own shortcomings, constantly improve the service level of the fire window, and constantly improve themselves with a warm, efficient, strict and civilized work concept, thus effectively improving the quality of window service.
Third, take the advanced around us as an example and strive to be a red flag window. Strengthen communication with brother window, sincerely learn from the brother unit that won the honor of "Red Flag Window", improve service level, and pay attention to service attitude and service mode.
In the future work, I believe that under the care and guidance of leaders at all levels, through the continuous efforts, pioneering and exploration of window staff, we will "make further progress" and achieve greater results, and the fire administrative window will better perform its duties and provide better services for the economic construction and social development of Zongyang County.
;