1. To engage in domestic service, the following conditions should be met: (1) At least 16 years old, with civil capacity and service skills; Domestic service (2) Having received junior high school education or equivalent education; (3) Having legal identity documents; (four) in good health, holding a medical certificate from a hospital at or above the county level. Two, domestic service personnel shall truthfully provide my identity, education, health and other qualifications and other relevant information to the operators. Three, domestic service personnel should gradually achieve the occupation qualification certificate. According to the service skill level of domestic service personnel, we should divide them into junior, middle and high grades to obtain different labor service remuneration. Four, domestic service personnel have the right to ask the operator to sign a written labor contract with them, understand the contents of the contract, and enjoy the rights given to workers by law. Operators and consumers should obtain the consent of domestic service personnel to change the content of domestic service. V. Code of Conduct (1) Abide by national laws, regulations and social ethics; Implement the "Outline for the Implementation of Citizen Moral Construction", be self-respecting and self-reliant, and be dedicated to their posts; Abide by the rules and regulations of the enterprise and safeguard the legitimate rights and interests of operators and consumers. (2) Abide by professional ethics, respect consumers' living habits and customs, take the initiative to adapt to consumers, treat consumers as relatives, and do not abuse the old, young, sick and disabled people under their care; Do not disclose consumer privacy; Do not participate in contradictions and disputes between consumers' families and neighbors, and do not spread gossip, so as not to intensify contradictions; Do not borrow money or ask for property from consumers; When you leave the consumer's home, you should take the initiative to open your own package for inspection to show respect. (three) to abide by the terms of the contract, not to breach the contract without reason, not to ask for a change of account without reason or to leave without saying goodbye. If there is a conflict with consumers, consumers infringe on the legitimate rights and interests of domestic service personnel, or change the service address, service type, etc., domestic service personnel should inform the operators in advance for whatever reason, and do not handle it without authorization. (four) study hard service skills, complete the tasks arranged by operators and consumers. Don't use the equipment that can't be used without the guidance of the operator and the permission of the consumer. Do not use communication tools, computers and other equipment without the consent of consumers. (five) to ensure the safety of themselves and consumers. Don't share a room with adults and young people of the opposite sex; Do not bring friends and relatives to stay or stay in the consumer's home; Don't go out or stay out at night without authorization. If you can't return on time under special circumstances, you must get the consent of consumers; Pay attention to fire prevention and anti-theft. 6. Manners (1) Pay attention to personal hygiene, dress neatly and generously, not too casual, and don't wear tights or clothes that are too exposed. (2) Wear accessories appropriately, without heavy makeup, without long nails and nail polish. (3) Speak and behave in a decent manner. When communicating with consumers, you should face each other squarely, don't look around, and don't cross your arms or put your hands in your pockets. (4) Knock on the door before entering the consumer's bedroom to show courtesy and respect. (5) Advocate speaking Mandarin, use civilized language and put an end to impolite language and behavior. Editing the Regulation of Industry Management in this paragraph Article 1 In order to protect the legitimate rights and interests of family service operators, consumers and service personnel, and promote the healthy development of family service industry in China, these regulations are formulated. Article 2 The service tenet of family service industry is "serving the people, facilitating the people, benefiting the people and ensuring the people". In order to meet the needs of urban families for the socialization of housework, we should adhere to the principle of combining social benefits with economic benefits and promote the development of China's economy and community services. Article 3 The term "family service industry" as mentioned in this Code refers to paid service activities engaged in family services such as family service, family cleaning, family nursing, family doctor, tutor, family catering, family gardening, family moving, family second-hand goods acquisition, family pension service, family decoration and maintenance, family shuttle service, family hourly workers, etc. Family service activities shall abide by this management standard. Article 4 Operators of family services shall be enterprises, institutions or sole proprietorships, legal enterprises, limited liability companies, joint stock limited companies, etc. approved or registered by the competent government departments according to law. Article 5 China Family Service Association plays a role as a bridge and link between the government and enterprises, and shoulders the responsibilities of management, service, communication, supervision and suggestions of this industry according to law. Units or institutions engaged in family service business activities may participate in national and local trade associations. The association carries out activities such as industry management, information exchange, business training, international cooperation, consulting services and publicity and education according to law. Chapter II Operators of Family Service Industry Article 6 Operators shall abide by laws, regulations and the articles of association of this Association, respect social morality and professional ethics, adhere to the principle of service first and quality first, establish and improve internal management systems and various work systems, and be strict in self-discipline. And accept the supervision and management of the relevant government departments. The legitimate rights and interests of operators are protected by law, and operators have the right to refuse to collect fees and apportion in violation of laws and regulations. Article 7 Business operators shall conclude employment contracts with service personnel. The employment contract shall be in written form. An employment contract shall generally include the following clauses: (1) Labor treatment. (2) Payment method of wages. (3) Payment of social insurance fees. Operators shall not recruit the following persons to engage in family service work (1) Those under the age of 16. (two) can not provide legal, true and valid identification. (three) suffering from infectious diseases, mental illness, etc. is not suitable for family service. Article 8 A business operator shall conclude a family service contract with a consumer. Family service contracts are generally in written form. One-time or hourly home service can be concluded by telephone, internet and other forms. Contracts concluded in other forms shall be registered and put on record by the operators. A family service contract generally includes the following contents: (1) the name, name, address and contact information of the operator and the consumer. (2) Contents or items of services. (3) Location, mode and duration of service. (4) Working conditions. (5) personal and property security. (6) Service fee and delivery form. (7) Liability for breach of contract. (8) Other matters agreed by both parties. Article 9 Operators shall provide service personnel with pre-job training in service skills, psychological quality, legal system, safety and hygiene. Article 11 An operator shall establish the working files of service personnel and improve the work quality evaluation and supervision and incentive system. Safeguard the legitimate rights and interests of service personnel, coordinate the relationship between service personnel and consumers, accept complaints and properly handle them. Eleventh operators should disclose the service items and charging standards. Shall not raise the price approved by the price department without authorization. Chapter iii family service personnel article 12 applicants for family service personnel shall provide the following information: (1) proof of their identity and academic qualifications. (2) Physical examination report. (3) Certificate of domestic service and other qualification certificates. If the domestic waiter conceals the real situation and causes losses, he shall bear the corresponding liability for breach of contract. Thirteenth service personnel should abide by the rules and regulations of enterprises, abide by professional norms, and obey the management and proper work arrangements of operators. Service personnel should behave in a civilized manner, use standardized language, provide services in accordance with the contract, and do not disclose consumers' privacy to the outside world, thus harming consumers' legitimate rights and interests. If there is a dispute in the service, it shall promptly respond to the operator and shall not leave the post without permission. Article 14 Service personnel shall receive vocational skills training, obtain qualification certificates and hold posts with certificates. Fifteenth service personnel's legal personal rights and property rights are protected by law, and operators and consumers are not allowed to change them without authorization. Consumers who want to provide family services beyond the agreement shall obtain the consent of the service personnel. Chapter IV Consumers of Family Services Article 16 Where a consumer requests to provide family services, he/she shall fill in a registration form, provide a household registration book and identity documents, sign a service contract, and pay relevant fees to the business operators within the agreed time limit, and shall not harm the legitimate rights and interests of the business operators. Article 17 Consumers have the right to know the educational status, professional skills, relevant work experience, health status and moral character of service personnel. Article 18 Consumers should respect the personality and labor of service personnel, provide working conditions and service environment in accordance with the contract, and safeguard the legitimate rights and interests of service personnel. If they have any complaints about the quality of service, they should promptly report them to the operators, and they should not force the service personnel to operate illegally. If an accident occurs to the service personnel, they should promptly notify the operators and relevant departments and handle the aftermath. Nineteenth consumers have one of the following circumstances, service personnel can refuse to continue to provide services, business operators can terminate the family service contract, and shall be investigated for their responsibilities according to law. (1) Failing to pay the service fees and related expenses as agreed, and failing to pay within a reasonable period after being urged. (2) maltreating service personnel and violating the contract. (3) coercing service personnel to engage in illegal activities. (four) other additional services or endanger personal safety; Acts that damage the legitimate rights and interests of operators and service personnel. Article 21 In any of the following circumstances, the consumer may terminate the family service contract: (1) The business operator concludes the contract by fraudulent means, which may cause serious damage to the consumer. (2) Failing to perform obligations under the contract. (3) The service personnel have any behavior or illegal behavior that damages the rights and interests of consumers. Chapter V Supervision and Responsibility Article 21 The standby management function of China Family Service Association and local associations shall, in accordance with the law, inspect, supervise, guide, evaluate, suggest and coordinate units or institutions engaged in family service activities and training activities. Twenty-second government departments in charge of the family service industry should make a decision within 31 days after accepting the consumer's offer. Article 23 China Family Service Association and local associations shall safeguard the legitimate rights and interests of operators, consumers and service personnel in accordance with laws and regulations. Twenty-fourth this management standard was discussed and adopted by the fourth session of the second session of China Family Service Association, and shall come into force as of the date of promulgation (for Trial Implementation). Article 25 The Secretariat of China Family Service Association shall be responsible for the interpretation of these management norms.